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Photo gallery for Sheraton Puerto Rico Resort & Casino

Beach nearby, free beach shuttle, beach towels
Exterior
Aerial view
Property amenity
View from room

Sheraton Puerto Rico Resort & Casino

4.0 star property

Reviews

9.0 out of 10
Wonderful

About this property

Family-friendly hotel with 4 restaurants, near Distrito T-Mobile
  • Casino
  • Spa
  • Pet-friendly

Explore the area

Map
200 Convention Boulevard, San Juan, 00907
  • Distrito T-Mobile
    ‪3 min walk‬
  • Puerto Rico Convention Center
    ‪4 min walk‬
  • Pan American Pier
    ‪10 min walk‬
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    ‪20 min walk‬
Couples treatment room(s), sauna, steam room, body treatments

Spa

Zen Spa Retreat has 11 treatment rooms including couples treatment rooms. The hotel's spa offers deep-tissue massages, hot stone massages, prenatal massages, and sports massages. Types of treatments available include aromatherapy, body scrubs, body wraps, and detox wraps. Other on-site facilities include a steam room and a sauna.

Couples treatment room(s), sauna, steam room, body treatments
Property amenity

At a glance

DONE

Hotel size

    • 503 rooms
    • Arranged over 12 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-out available
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 32 kg per pet)*
    • Service animals welcome
    • Restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • On-site self-parking (USD 20 per night)
    • On-site valet parking (USD 28 per day; includes in/out privileges)
    • Wheelchair-accessible parking on site
DONE

Off-site

    • Free beach shuttle
DONE

Other information

    • Smoke-free property

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Common areas

  • Wheelchair accessible (may have limitations)
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Visual alarms in hallways
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Rooms

  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility

Fees & policies

Refundable deposits

  • Deposit: USD 100.00 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 55 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Fitness center access
    • Fitness/yoga classes
    • In-room bottled water
    • In-room coffee
    • Phone calls (may be limited)
    • Pool access
    • Shuttle service

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 16.00 to 38.00 for adults, and USD 12.00 to 19 for children

Children & extra beds

  • Rollaway beds are available for USD 40.0 per night
  • Guests must contact this property in advance to reserve high chairs

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 20 per night
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Parking

  • Self parking costs USD 20 per night
  • Valet parking costs USD 28 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel Casino San Juan
Sheraton Puerto Rico Hotel Casino
Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan

Frequently asked questions

Does Sheraton Puerto Rico Resort & Casino offer free cancellation for a full refund?

Yes, Sheraton Puerto Rico Resort & Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sheraton Puerto Rico Resort & Casino?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 10:00 PM.

Are pets allowed at Sheraton Puerto Rico Resort & Casino?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 70 lbs per pet. There's a charge of USD 150 per accommodation, per stay, and there's also a deposit of USD 20 per night. Service animals are exempt from fees.

Is parking offered on site at Sheraton Puerto Rico Resort & Casino?

Yes. Self parking costs USD 20 per night. Valet parking costs USD 28 per day.

What are the check-in and check-out times at Sheraton Puerto Rico Resort & Casino?

Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Express check-out and contactless check-in and check-out are available.

Is there an onsite casino at Sheraton Puerto Rico Resort & Casino?

Yes, the 21000 square-foot casino features 448 slot machines and 18 gaming tables. Sportsbook is offered.

What is there to do at Sheraton Puerto Rico Resort & Casino and nearby?

Have fun with activities like boat tours, fishing, and hiking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sheraton Puerto Rico Resort & Casino also has 4 bars, a casino, and a 24-hour fitness center, as well as spa services and a garden.

Are there restaurants at or near Sheraton Puerto Rico Resort & Casino?

Yes, there are 4 onsite restaurants, featuring Brazilian cuisine.

Does Sheraton Puerto Rico Resort & Casino have rooms with private hot tubs?

Yes, each room has a spring water bathtub.

What's the area around Sheraton Puerto Rico Resort & Casino like?

Sheraton Puerto Rico Resort & Casino is in Santurce, a short 4-minute walk from Puerto Rico Convention Center and 10 minutes' walk from Pan American Pier. Travelers give top marks for the hotel's prime location.

Reviews

9.0 out of 10
Wonderful

Reviews

8 out of 10 Very good

Nice place to stay