Hotel Diament Ustron

Photo gallery for Hotel Diament Ustron

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Indoor spa tub
Indoor pool
Indoor pool
View from room

Overview of Hotel Diament Ustron

Hotel Diament Ustron

3.0 star property
Family-friendly Ustron hotel with full-service spa, connected to the convention center

8.4/10 Very good

68 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bar
Map
Ul. Zdrojowa 3, Ustron, Silesian, 43-450
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • Children's pool
  • Spa tub
For families
  • Children stay free
  • Cribs/infant beds (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom

Choose dates to view prices

About this area

Getting around

  • Katowice (KTW-Pyrzowice) - 78 min drive
  • Wisla Station - 18 min drive
  • Ustron Zdrój Station - 21 min walk
  • Bielsko Biala Glowna Station - 25 min drive

About this property

Hotel Diament Ustron

3-star family-friendly hotel connected to the convention center
You can look forward to a terrace, a coffee shop/cafe, and a garden at Hotel Diament Ustron. Treat yourself to a body scrub, a body treatment, or a facial at the onsite spa. In addition to a playground and an arcade/game room, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool and a children's pool
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • Barbecue grills, tour/ticket assistance, and laundry services
  • A front desk safe, a 24-hour front desk, and a billiards/pool table
  • Guest reviews give good marks for the breakfast
Room features
All guestrooms at Hotel Diament Ustron feature thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Polish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 77 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 4 PM - 4 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Please note guests must provide documentation at check-in showing the age of any children included in the reservation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (PLN 25 per night)
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:30 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)

Traveling with children

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground

What to do

  • Pool table
  • Hiking/biking trails nearby
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • Fitness center
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar near toilet

Languages

  • English
  • Polish

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Turndown service
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 7 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of PLN 65 for adults and PLN 65 for children (approximately)

Children & extra beds

  • Cribs/infant beds are available for PLN 19.0 per night
  • Rollaway beds are available for PLN 185.0 per night

Parking

  • Self parking costs PLN 25 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, mobile payments and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Diament Ustron
Hotel Diament
Hotel Diament Ustron
Hotel Diament Ustron Hotel
Hotel Diament Ustron Ustron
Hotel Diament Ustron Hotel Ustron

Frequently asked questions

Does Hotel Diament Ustron offer free cancellation for a full refund?
Yes, Hotel Diament Ustron does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Diament Ustron?
As of 29 September 2022, prices found for a 1-night stay for 2 adults at Hotel Diament Ustron on 2 October 2022 start from ₹4,739, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Diament Ustron?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hotel Diament Ustron?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at Hotel Diament Ustron?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Diament Ustron?
Yes. Self parking costs PLN 25 per night.
What are the check-in and check-out times at Hotel Diament Ustron?
You can check in from 4 PM - 4 PM. Check-out time is 11 AM.
What is there to do at Hotel Diament Ustron and nearby?
During the winter, enjoy nearby recreation like snowboarding and skiing, and return when the snow melts for hiking. Indulge in a treatment at the spa and soothe your senses in the spa tub. Hotel Diament Ustron also has an indoor pool, a sauna, and a steam room, as well as an arcade, a picnic area, and a garden.
Are there restaurants at or near Hotel Diament Ustron?
Yes, there's an onsite restaurant. Nearby restaurants include Karczma (2.4 mi), Koliba pod Czarcim Kopytem (3.7 mi), and Polski (4 mi).
What's the area around Hotel Diament Ustron like?
Hotel Diament Ustron is a short 5-minute walk from Pijalnia Wód and 6 minutes' walk from Leśny Park Niespodzianek.

Overall score and ratings

8.4

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

5.5/10

Amenities

7.9/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

Excellent hotel
Nice hotel with very nice swimming pool and grounds. Very helpful reception staff, would recommend
Gary, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel with history. Conditions and service at very heigh level despite difficult period. Rooms clean, spacious with great view. Breakfasts fresh and tasty.
Sebastian, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Very good hotel
Great hotel, amazing view from the room, spa very nice not crowded at all. Nothing missing in the room.
Lukasz, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

5-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing
Kornelia, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

2-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful views, really nice hotel
Hotel was really nice. Even thought it was going through little restoration at the time we were there, everyone was really nice and helpful. Receptionist, I don't t remember the name, was extremely nice--blond lady with the plats. She was checking us in and out and was very precise with information given. Breakfast buffet was really decent: fresh rolls every day, something nice added to the menu daily as well. Swimming pool, sauna, jacuzzi.. What else do you need. Decent outdoor are with playground, mini golf, mini climbing wall. I would definitely recommend!
Aleksandra, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Nice place to get some fresh air with family ,close to the center , very delicious meals in a restaurant but poor breakfast.
1-night trip
Verified Ebookers guest review

2/10 Poor

Avoid if you dont want your items to be stolen
Expensive panoramic suite turned out to be very basic, tiny and with bad views, hot water run out very quickly so half of a family of 4 had to take cold shower in winter. Room was clean on the surface but beyond it there were piles of accumulated dirt that must have been never cleaned. Gym was non existent, no equipment whatsoever, the only treadmill was brocken, the only 3 other items were very old and poor quality, all dumped to a storage room with spare tables and chairs. To my complaint that they should not advertise to have gym I was informed that this is a fitness room, not gym - disaster. My wife took a 30min massage deal at the spa but it took only 20min, the masseur said it counts from the time you enter the spa to the moment you leave. She forced my wife to take out an important family neckless and put on the armchair before the massage. It then subsequently disappered, till this day I keep asking if they found, but noone even bothers to respond. I call everyday but they appear to deliberately not pick up the phone - thieves. It is truly a disaster noone should ever try.
Dymitr, 4-night family trip
Verified Hotels.com guest review