2/10 Poor
30 December 2024
Shocking stay
Upon arrival to our room, the first thing we noticed was the used towels on the floor in the spa room covered in hair. Next we noticed stalks of cherries and strawberries ends left next to the spa, the spa was not clean. All doors were damaged or had been smashed, the door lock was fiddly to secure. The mirrors were dirty and had not been cleaned. There were ‘white mark’ stains on the couch, the tv did not have Sky as it was advertised. The kitchenette doors did not close (and half were missing) and kitchen was dirty. Bathroom was gross, floor had grime and there was mould on the ceiling and bits of toilet paper left on the floor. The light fixing/vent was completely exposed with cobwebs and dirty hanging. There was no toilet paper in the holder. After bringing the ‘dirty towels’ to the staffs attention it seemed there was no care, although they were removed. The room was out dated, and there was no effort taken to improve or actually clean anything. We didn’t spend anytime in the room, and left earlier than expected.
Matthew
Matthew, 1-night trip
Verified Hotels.com guest review
