Hotel Palacio Azcárate

Photo gallery for Hotel Palacio Azcárate

Primary image
Terrace/patio
Premium bedding, free minibar items, in-room safe, desk
Premium bedding, free minibar items, in-room safe, desk
Premium bedding, free minibar items, in-room safe, desk

Overview of Hotel Palacio Azcárate

Hotel Palacio Azcárate

3.0 star property
Ezcaray ski-in/ski-out hotel with ski storage and restaurant

9.0/10 Superb

30 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
Padre José García, nº 17, Ezcaray, La Rioja, 26280
Main amenities
  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurant and 2 bars/lounges
  • Lazy river
  • Rooftop terrace
  • Breakfast available
  • Ski storage
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • Business center
For families
  • Children stay free
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Bilbao Airport (BIO) - 93 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Hotel Palacio Azcárate

With ski-in/ski-out access, Hotel Palacio Azcárate allows you more time for snowboarding. After a day on the slopes, you can splash around at the lazy river, visit the coffee shop/cafe for a bite to eat, or unwind with a drink at one of the 2 bars/lounges. A rooftop terrace and a garden are other highlights. Skiers will appreciate access to ski storage. The helpful staff and bar get good marks from fellow travelers.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 20 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 11 per night)

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children stay free
  • Lazy river
  • Babysitting (surcharge)

What to do

  • Pro golf lessons
  • Ziplining
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • 2 meeting rooms
  • Conference space (3229 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Snow sports gear

Facilities

  • 2 buildings/towers
  • Built in 2013
  • Rooftop terrace
  • Garden
  • 18 holes of golf
  • Golf pro shop on site
  • Lazy river

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance

Languages

  • English
  • French
  • Spanish

Ski

  • Ski-in/ski-out access
  • Snowboarding
  • Ski storage
  • Ski runs nearby
  • Downhill skiing nearby
  • Ski lessons nearby
  • Ski rental shops
  • Snowshoeing nearby

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning (climate-controlled)
  • Stocked minibar (select free items)
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • In-room massage
  • Yard

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Optional extras

  • Dial-up Internet access is available in guestrooms for an extra charge
  • Buffet breakfast is offered for an extra charge of EUR 8.80 per person (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 100 per person (roundtrip)
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 15 to November 28:
  • Bar/Lounge
  • Business center
  • Dining venue
  • Laundry facilities
  • Meeting facilities
  • Parking area

Children & extra beds

  • Babysitting is available for an extra charge
  • Cribs/infant beds are available for EUR 13.2 per night
  • Rollaway beds are available for EUR 33.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 13.20 per pet, per day

Parking

  • Self parking costs EUR 11 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts major credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hotel Palacio Azcárate
Hotel Palacio Azcárate Ezcaray
Palacio Azcárate
Palacio Azcárate Ezcaray
Hotel Palacio Azcárate Hotel
Hotel Palacio Azcárate Ezcaray
Hotel Palacio Azcárate Hotel Ezcaray

Frequently asked questions

Overall score and ratings

9.0

Superb

9.3/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.1/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Super hotel in the centre of Ezcaray
Superb hotel, ideally situated, outstanding breakfast buffet
1-night business trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Pretty and comfortable hotel.
The architecture and furnishings elegant and Spanish. We didn’t eat in restaurant as it was closed, but it looked lovely. We had delicious steak in the bar, and an excellent wine, and felt that the price was very reasonable. There was plenty of choice for breakfast. The staff spoke a little English, and were friendly and efficient.
Linda, 1-night trip
Verified Expedia guest review

6/10 Good

Good location friendly staff
The hotel is in a good location only a short walk from the town centre. Secure parking is available in an underground car park (for an additional fee). The staff were very friendly and helpful and one member of staff spoke fluent English. The room was clean although the A/C didn't seem to work - we didn't complain as we didn't need it during our stay. The breakfast was excellent although we weren't as impressed with our evening meal - however there are plenty of other eating options within a short distance of the hotel.
Verified Expedia guest review

10/10 Exceptional

Good Service Great location
Beautiful location. Staff was very kind and helpful.
Verified Hotels.com guest review

8/10 Very good

Pleasant overnight stay
Very considerate and helpful staff. Room was too hot but otherwise comfortable. Would stay again.
Verified Hotels.com guest review

10/10 Exceptional

Veldig koselig hotell med hyggelig betjening. Rent og pent med god størrelse på rommene. Ligger sentralt og fint til i sentrum av Ezcaray. Bor der gjerne igjen.
Ole Wilhelm, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Ubicación estupenda Relación precio/ calidad caro
Carlos Javier, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

JULIO, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Buen y acogedor Hotel
AITOR, 1-night family trip
Verified Hotels.com guest review