6/10 Good
10 January 2023
Convenient location; needs some work
We came into town for the Steelers game. Pros: Great location, close to stadium and free continental breakfast with very friendly staff ensuring you have everything you need. Cons: Front desk staff was not very knowledgeable in regards to the usage of 3rd party sites- would not allow spouse to check in although we have same name and address- haven’t heard that one before. Paid parking was listed in the fine print of the booking - $30/day beware of this as front desk staff did not mention this either and asked me to swipe my card for damages upon check in. No hot water on game day. No apology or updates regarding the situation. Our room was not very clean, especially compared to my parents similar room down the hall- there were white stains on the couch, hair on the bathroom floor and a hole in the artwork on the wall. Like I said great location and nice place overall but for the price and Marriott name I expected more.
Amber
Amber, 2-night family trip
Verified Hotels.com guest review