JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Property class: 5 and above
Adults-only resort with golf course, near Playa Paraiso Golf Course

Choose dates to view prices

Placing you within a 10-minute drive of Playa Paraiso Golf Course, JOIA Paraíso by Iberostar - Adults Only - All Inclusive features a golf course and a nightclub. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials, and Venecia, one of 20 restaurants, serves Italian cuisine and is open for dinner. Other highlights at this luxurious resort include 2 outdoor pools, an indoor pool and a beach bar. Fellow travellers say good things about the helpful staff and overall property condition.
VIP Access

Reviews

9.4 out of 10, Loved by guests
Top-rated by travellers

Popular amenities

  • Free parking
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • Golf course
  • Near the beach
  • 20 restaurants and 6 bars/lounges
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Nightclub
  • Health club
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers

Feel at home (6)

  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite

A hotel room with a large bed, a television, a dining table, and a view of palm trees outside.

Suite

9.2 out of 10
Wonderful
(25 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite)

A balcony with a view of a beach, palm trees, and thatched umbrellas.

Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(18 reviews)
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Pool View

A balcony with a wicker chair, a sofa, and a view of a pool and palm trees.

Suite, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Corner, Butler Suite)

A balcony with a view of the ocean, a jacuzzi, and a balustrade.

Suite, Oceanfront (Corner, Butler Suite)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Romantic Villa, Private Pool (Butler Service)

A modern poolside area with a clear blue pool, white lounge chairs, and a pergola.

Romantic Villa, Private Pool (Butler Service)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 194 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Upper Floor)

A balcony with a view of palm trees, a wicker chair, a sofa, and a small table.

Suite (Upper Floor)

10.0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

A balcony with a wicker chair, a sofa, and a view of the beach.

Panoramic Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Promo)

A neatly made bed with white linens and pillows, flanked by two bedside tables with lamps, set against a patterned wallpaper backdrop.

Suite (Promo)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

A neatly made bed with white linens and pillows, flanked by two bedside tables with lamps, set against a patterned wallpaper backdrop.

Suite, Oceanfront (Butler Suite, Beach Access)

  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Pool Walkout)

A hotel room with a bed, a striped armchair, a small table, and a painting on the wall.

Suite (Pool Walkout)

  • Garden view
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710

What's nearby

  • Paradise Beach - 9 min walk - 0.8 km
  • Playa Paraiso Golf Course - 18 min walk - 1.5 km
  • Maroma Beach - 11 min drive - 5.7 km
  • Playa del Carmen Main Beach - 26 min drive - 24.3 km
  • Punta Esmeralda Beach - 29 min drive - 22.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive
  • Tulum Intl. Airport (TQO) - 119 min drive
  • Cozumel Intl. Airport (CZM) - 17.1 miles/27.5 km

Restaurants

  • ‪Alberca - Pool - Bar - ‬1 min walk
  • ‪La Laguna - ‬8 min walk
  • ‪Star Café - ‬9 min walk
  • ‪La Fuente -Lobby Bar - ‬11 min walk
  • ‪La Hacienda - ‬12 min drive

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

  • Placing you within a 10-minute drive of Playa Paraiso Golf Course, JOIA Paraíso by Iberostar - Adults Only - All Inclusive features a golf course and a nightclub. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials, and Venecia, one of 20 restaurants, serves Italian cuisine and is open for dinner. Other highlights at this luxurious resort include 2 outdoor pools, an indoor pool and a beach bar. Fellow travellers say good things about the helpful staff and overall property condition.

All-inclusive details

  • This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • À la carte meals, snacks and beverages included
    • 24-hour room service (limited menu)
    • In-room minibar (all beverages included)

Activities and facilities/equipment

  • All non-motorised water sports are included.

Land activities

    • Fitness facilities
    • Tennis
    • Tennis lessons
    • Access to on-site golf course
    • Use of golf cart

Lessons/classes/games

    • Aerobics
    • Pilates

Entertainment

    • On-site entertainment and activities
    • Access to on-site nightclubs
    • On-site live performances
    • Theme parties

At a glance

Hotel size

    • 310 units
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18

Children

    • Children (18 years old and younger) are not allowed
    • No cots (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • Free on-site valet parking

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

What to do

  • Golf privileges
  • Tennis lessons
  • Beach yoga
  • Pilates classes
  • Golf lessons
  • Kayaking
  • Parasailing
  • Sailing
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Evening entertainment
  • Shopping
  • Pool table
  • Table tennis
  • Bicycle tour information
  • Beach nearby
  • Free use of nearby fitness center
  • Ecotours nearby

Working away

  • Business center
  • 4 meeting rooms
  • Conference center (37835 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • Golf course on site
  • Golf driving range on site
  • 2 outdoor pools
  • An indoor pool
  • Shopping mall on site
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Nightclub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 43

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Recycling

Special features

Spa

Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is open daily.

Dining

Venecia - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Haiku - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Bella Vista - This buffet restaurant serves breakfast and dinner. Open daily.
Tonis Surf and Turf - This restaurant specializes in international cuisine and serves dinner only. Open daily.
La Brisa - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property is professionally cleaned.
Property Registration Number 008-007-002959/2025

Also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

Frequently asked questions

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive offer free cancellation for a full refund?

Yes, JOIA Paraíso by Iberostar - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, there are 2 outdoor pools and an indoor pool.

Are pets allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

No, this resort doesn't have a casino, but Riviera Gran Casino (25-min drive) is nearby.

What is there to do at JOIA Paraíso by Iberostar - Adults Only - All Inclusive and nearby?

Have fun with onsite activities like kayaking, parasailing, and sailing, and practice your swing at the golf course. Additional recreation onsite includes Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. JOIA Paraíso by Iberostar - Adults Only - All Inclusive also has 6 bars, a nightclub, and an indoor pool, as well as a sauna, a steam room, and a garden.

Are there restaurants at or near JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, there are 20 onsite restaurants, featuring Italian cuisine.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have rooms with private hot tubs?

Yes, each room has a jetted bathtub.

What's the area around JOIA Paraíso by Iberostar - Adults Only - All Inclusive like?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive is located a short 14-minute walk from Paradise Beach.

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Reviews

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

9.4

Exceptional

9.8

Cleanliness

10

Location

9.6

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurants offered a wide variety of delicious food options with excellent service. (79 reviews)
  • The pools were clean and a great place to relax with various activities and swim-up bars. (30 reviews)
  • The spa at this property offers excellent services, including massages, a large warm swimming pool, steam room, hot sauna, and a variety of treatments. (13 reviews)
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Popular mentions

Service staff
Food
Room
Beach
Restaurant
Buffets
Entertainment
Booking
Drinks
Room service

Reviews

Verified review

10/10 Exceptional

This is a superb property with outstanding amenities such as a great beach, pool and multiple restaurants. But the best part is the amazing staff. They are friendly and helpful without being intrusive and able to gently and effectively enforce the rules making the stay among the very best I’ve had in 40 years of traveling for business or pleasure.
Verified review

10/10 Exceptional

Fabulous hotel, beautiful grounds and very well maintained. Staff was wonderful. We loved the pool
Verified review

10/10 Exceptional

We loved everything about the property and staff. We had a wonderful time and stay. Mr. and Mrs. Anderson
Verified review

10/10 Exceptional

this hotel is out of this world good from the staff so friendly to delicious food with lots of choices
Verified review

10/10 Exceptional

Pools and beachside were great. Staff was outstanding.
Verified review

8/10 Very good

Staffs are very nice, food excellent, Spa is ok , membership sales is too high pressure waisted time of vacation that they should tell ahead, the beach is too much sea weeds, can not swim .
Verified review

10/10 Exceptional

Beautiful ocean view from room. Impeccably beautiful property
Verified review

10/10 Exceptional

We had an amazing stay from start to finish. The staff were friendly and attentive, and our butler truly went above and beyond. The room was beautiful, clean, and very comfortable, and the beach access was perfect. The food and drinks were excellent, and we really enjoyed the entertainment—it added a fun touch to the experience. Overall, everything exceeded our expectations, and we would definitely return!
Verified review

10/10 Exceptional

This has been one of the greatest all inclusive me. And my lady has ever been the effort of the staff. This is undeniable, the hospitality exquisite, i'm thoroughly impressed with the food environment, and ambiance. Each bar was its own fun. Each bartender was its own personality. I couldn't recommend this resort more.
Verified review

10/10 Exceptional

Such a gorgeous, clean, friendly, safe property!
Verified review

10/10 Exceptional

Service was impeccable; staff was courteous and attentive to all our needs; food was very good; facilities well maintained; our butlers were awesome!
Verified review

10/10 Exceptional

Staff were friendly, a
Verified review

10/10 Exceptional

Beautiful resort, clean beach with easy access from pool, nice rooms with jacuzzi
Verified review

10/10 Exceptional

Food was amazing, property was clean and just enough for us
Verified review

10/10 Exceptional

everything was great. This was our 3rd visit to this resort and it never disappoints! Great service, great food.
Verified review

8/10 Very good

Beach and pools are very nice. On-site, sit-down restaurants have good food and quality service. Ocean-front rooms have a great view from the balcony.
Verified review

10/10 Exceptional

Beautiful property and excellent staff! Good quality food and services
Verified review

10/10 Exceptional

Very nice hotel. Spacious rooms, clean, nice decorations and very courteous staff. The food is good, not memorable but good. The spa facility is very good with a large worm swimming pool, steam room, hot sauna, massage.
Verified review

10/10 Exceptional

Staff was very nice, everything was clean. Everyone was so sweet and helpful. Absolutely wonderful. Restaurants were all fantastic
Verified review

10/10 Exceptional

We enjoyed the adults only atmosphere, private pools and gym and the butler service!
Verified review

8/10 Very good

One of the friendliest staffs I’ve ever encountered in all my travels and no matter what property you were on within Iberostar, everyone was friendly and helpful in anyway necessary
Our room patio
Verified review

10/10 Exceptional

Clean, high end service. Butler service was worth it exceptional service especially from Paola and Mauro, the best!
Verified review

10/10 Exceptional

Nice beach access, beautiful pools, relaxing atmosphere and great staff,
Verified review

10/10 Exceptional

Honestly the staff took good care of me during my stay. I would go back any day.
Verified review

10/10 Exceptional

Great beach. Service is excellent everywhere on the property. Food was better than before and it was good before too. The buffets and restaurants had excellent selections. Rooms cleaned regularly. Nothing bad to say.