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Iberostar Grand Paraiso Adults Only - All Inclusive

Photo gallery for Iberostar Grand Paraiso Adults Only - All Inclusive

Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers

Overview of Iberostar Grand Paraiso Adults Only - All Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

Iberostar Grand Paraiso Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with golf course, near Maroma Beach

9.2/10 Superb

1,001 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
Map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • On the beach
  • Maroma Beach - 1 min walk
  • Tres Rios Ecopark - 27 min drive
  • Quinta Avenida - 34 min drive
  • Mamitas Beach - 39 min drive
  • Playa del Carmen Main Beach - 38 min drive
  • Playa del Carmen Maritime Terminal - 43 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive
  • Cozumel Intl. Airport (CZM) - 17.1 miles/27.5 km

Restaurants

  • Salon Partagas - 6 min drive
  • Ginger - 6 min drive
  • Il'Olivo - 6 min drive
  • L'Alsace - 6 min drive
  • La Hacienda - 6 min drive

About this property

Iberostar Grand Paraiso Adults Only - All Inclusive


Property Location
Located in Playa del Carmen, Iberostar Grand Paraiso Adults Only - All Inclusive is by the ocean, within a 15-minute drive of Sanctuary of Hope and Time Capsule and El Manglar Golf Course. This 5-star property is 4.9 mi (7.8 km) from Maroma Beach and 8.7 mi (13.9 km) from El Camaleon Mayakoba Golf Course.

Rooms
Make yourself at home in one of the 310 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private balconies. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 2 outdoor swimming pools. Additional amenities at this property include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy Italian cuisine at Venecia, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the beach bar or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.


Business, Other Amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has facilities measuring 37835 square feet (3515.00 square meters), including a conference center. Free valet parking is available onsite.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to onsite golf course
Use of golf cart

Lessons/classes/games

Aerobics
Pilates

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 310 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 6 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Water dispenser

What to do

  • Golf privileges
  • On the beach
  • Tennis
  • Beach yoga
  • Pilates classes
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Evening entertainment
  • Shopping
  • Pool table
  • Table tennis
  • Bicycle tour information
  • Free use of nearby fitness center
  • Ecotours nearby

Working away

  • Business center
  • 4 meeting rooms
  • Conference center (37835 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Garden
  • Terrace
  • Library
  • Health club
  • 18 holes of golf
  • Golf driving range on site
  • 2 outdoor pools
  • An indoor pool
  • Shopping mall on site
  • Casino
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Nightclub
  • 4 casino gaming tables
  • 25 casino slot machines
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to onsite golf course
Use of golf cart

Lessons/classes/games

Aerobics
Pilates

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Spa

The onsite spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and thalassotherapy. The spa is open daily.

Dining

Venecia - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Haiku - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Bella Vista - This buffet restaurant serves breakfast and dinner.
Tonis Surf and Turf - This restaurant specializes in international cuisine and serves dinner only. Reservations are required.
La Brisa - This restaurant specializes in Mexican cuisine and serves lunch only. Reservations are required.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; the property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

This property accepts credit cards, debit cards and cash.

Also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive
Iberostar Grand Paraiso Adults Only All Inclusive

Frequently asked questions

Does Iberostar Grand Paraiso Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Iberostar Grand Paraiso Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Iberostar Grand Paraiso Adults Only - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Iberostar Grand Paraiso Adults Only - All Inclusive?
Yes, there are 2 outdoor pools and an indoor pool.
Are pets allowed at Iberostar Grand Paraiso Adults Only - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Iberostar Grand Paraiso Adults Only - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Iberostar Grand Paraiso Adults Only - All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Iberostar Grand Paraiso Adults Only - All Inclusive?
Yes, there's a casino, featuring 25 slot machines and 4 gaming tables.
What is there to do at Iberostar Grand Paraiso Adults Only - All Inclusive and nearby?
Have fun with onsite activities like kayaking, parasailing, and sailing, and practice your swing at the golf course. Additional recreation onsite includes Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Iberostar Grand Paraiso Adults Only - All Inclusive also has a casino, a nightclub, and an indoor pool, as well as a sauna, a steam room, and a garden.
Are there restaurants at or near Iberostar Grand Paraiso Adults Only - All Inclusive?
Yes, there are 6 onsite restaurants, featuring Italian cuisine. Nearby restaurants include Blue Fish (2.2 mi), Balché (2.2 mi), and Pool Bar I (2.2 mi).
Does Iberostar Grand Paraiso Adults Only - All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
What's the area around Iberostar Grand Paraiso Adults Only - All Inclusive like?
Iberostar Grand Paraiso Adults Only - All Inclusive is a short 1-minute walk from Maroma Beach and 7 minutes' walk from Paradise Beach.

Overall score and ratings

9.2

Superb

9.7/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.5/10

Eco-friendliness

10/10 Exceptional

Wonderful vacation resort
We have no suggestions for improvement, the staff, services and facilities were excellent. We are already thinking about next trip.
Brian, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing property and service. The main pool will need a refresh soon but it is still magnificent.
John, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Galyna, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Overall a very good resort
My husband and I spent a week at the resort. The resort is beautiful with overall good service; rooms are clean and the beach has a lot of lounge chairs and shade. However if you like to swim in the ocean, it is easier to get into the water from the Iberostar Maya side. Plus due to the sagrassum phenomena, the beach is full of seaweed. Yes, they are trying to clean it, but the Grand side did not get any attention untill I contacted the guest services. Food is very average, breakfast is very good, lunch is the same every day, not much variety. For dinner we liked French restaurant and the steakhouse the best and Italian restaurant - the least. Now let's talk about the cons, from the minute you step your foot in the resort up untill the checkout, you are pressured to attend a 90-minute presentation. My husband and I were very firm we would not do it, but they catch you walking, start a friendly conversation that ends with the pressuring to attend a presentation. I find it very annoying. Also, they have a concierge desk and a buttler, for me a redundant service. Both are pretty useless. Actually it seems, the only purpose of the concierge is to get you into the presentation. With buttler it is a hit or miss. On one occasion we asked to refil the snacks and on another to refill a bodywash container in the shower. Both occasions were a failure and we had to ask again. We never got the bodywash refilled. Be careful in the bathroom, floors are marble tiles, very slippery.
8-night trip
Verified Hotels.com guest review

10/10 Exceptional

This is, without a doubt, the best hotel and I have stayed in almost 50 years. The staff is super attentive. The room was so clean, that it is the first hotel since the pandemia, that I did feel the need to clean with Lysol wipes. The food was outstanding. Without a doubt, I will return.
Arturo, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Very good service. Nice people. Good food. Bars hours are not convenient. From 5 till 8 pm two of three bars are closed. Rocky beach makes it impossible to swim.
Gennadiy, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great place. Staff friendly.
Rhonda, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The decor was unique and beautiful! Staff was amazing!
Sarah, 9-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Catherine, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Chantal, 9-night trip
Verified Expedia guest review