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All properties in Palo Alto, California, United States of America

Hotel Keen

Art Deco hotel with bar/lounge, near Stanford University

  • Free WiFi
From
Rs7,175

Property renovations and closures

  • This property is closed from March 30 2020 to January 26 2021 (dates subject to change).

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  • Hotel Keen
  • Hotel Keen
  • Living Room
  • Bathroom
  • Hotel Keen
Hotel Keen. Image 1 of 37.
1 / 37Hotel Keen
7.8.Good.
  • I was double charged and the room was extremely small for a premium room

    Mar 17, 2021

  • Supreme hosts

    Mar 11, 2021

See all 88 reviews

Official standards

This property advises that it adheres to SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Dining options
Safe
Shopping
  • Free WiFi
  • Parking available
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 42 smoke-free guestrooms
  • Daily housekeeping
  • Bar/lounge
  • Limo/town car service
  • 24-hour front desk
  • Front desk safe

For families

  • Connecting/adjoining rooms available
  • Premium TV channels
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Downtown North
  • Stanford University - 25 min walk
  • Stanford University Medical Center - 29 min walk
  • Stanford Theatre - 3 min walk
  • Stanford Shopping Center - 10 min walk
  • Stanford University Arboretum - 12 min walk
This property is closed from March 30 2020 to January 26 2021 (dates subject to change).

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Cozy Room, 1 Queen Bed
  • Comfy Deluxe Room 1 Queen Bed

Location

  • In Downtown North
  • Stanford University - 25 min walk
  • Stanford University Medical Center - 29 min walk

What’s around

Landmarks

  • In Downtown North
  • Stanford University - 25 min walk
  • Stanford University Medical Center - 29 min walk
  • Stanford Theatre - 3 min walk
  • Stanford Shopping Center - 10 min walk
  • Stanford University Arboretum - 12 min walk
  • Cantor Arts Center - 19 min walk
  • Rodin Sculpture Garden - 20 min walk
  • Stanford Stadium - 22 min walk
  • Portola Art Gallery - 23 min walk
  • Hoover Tower - 24 min walk

Getting around

  • San Francisco International Airport (SFO) - 30 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 21 min drive
  • Oakland Intl. Airport (OAK) - 43 min drive
  • Palo Alto Station - 4 min walk
  • Menlo Park Station - 26 min walk
  • California Ave Station - 4 min drive

At a glance

Hotel size

  • This hotel has 42 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-2:00 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast
  • Bar/lounge

Things to do

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby

Services

  • 24-hour front desk
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2010
  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Assistive listening devices available

Languages Spoken

  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Turndown service

Freshen up

  • Partially open bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 37-inch LCD TV
  • Premium TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Small print

Also known as

  • Hotel Keen
  • Hotel Keen Hotel Palo Alto
  • Hotel Keen Palo Alto
  • Keen Hotel
  • Keen Palo Alto
  • Hotel Keen Hotel
  • Hotel Keen Palo Alto

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Cleaning fee: USD 1.50 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Keen does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from March 30 2020 to January 26 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's discounted parking nearby.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - 2:00 AM. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
  • Yes. Nearby restaurants include Pampas (3-min walk), Pizza My Heart (3-min walk), and Oren's Hummus (3-min walk).
  • Have fun with nearby activities such as cycling and practice your swing at the nearby golf course.
7.8.Good.
  • 10.0.Exceptional

    Clean and quiet small room but pefect set up I will return back soon

    1 night trip, Mar 21, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Great continental breakfast and little touches like wine and cookies at night. Only thing is no parking.

    1 night family trip, Feb 14, 2020

    Verified Expedia guest review

  • 8.0.Very good

    The location is great. The beddings are clean and comfortable. However, the first time for me to experience this kind of services. The house keeping service always forgot to replenish stuff. Only on the day when I checked in, the towels and complementary bottled water were well supplied. For all the other three days, either towels or bath mat or bottled water were not replenished. On the third day, I went to the front desk and emphasized that it was already the second time that no bath mat was provided. The man, with no smile on his face at all and no sorry, said that it depends whether the laundry has delivered it. Are they serious? At least two sets for each room, that is norm for the hospitality industry. It happened that the one house keeping lady was there and she said they have the bath mat and can bring it to my room immediately.

    Rachel, 4 night trip, Feb 8, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Minimalist type of hotel but clean, updated decor and easy checkin/out services. Complimentary water in the room and quick breakfast nosh was a nice touch too.

    1 night family trip, Feb 8, 2020

    Verified Expedia guest review

  • 6.0.Good

    Only the queen bed for all rooms. The front desk staff is not patient and not friendly.

    xiaoli, 1 night family trip, Jan 10, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Don't expect any hospitality from the front desk

    Male receptionist at the front desk speaks with a monotone and won't even greet or look at you. Rushes through his script at high speed and just wants to get you out of his way.

    5 night business trip, Dec 8, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great great great. Great location, great use of space, greAt service and great breakfast.

    1 night romance trip, Nov 25, 2019

    Verified Expedia guest review

  • 8.0.Very good

    The hotel location is great, close to restaurants, main street and 2 minutes walking from the train station. It's a small hotel, with small rooms, enough if you are just on a quick business trip and not planning to spend any time in the hotel apart from sleeping. The room was very clean but with almost no storage to keep my clothes. Breakfast was ok if you wake up early (6am) otherwise the breakfast space is that small (literally 2 small tables) that you won't have much space. For me it was perfect as I woke up at 6am and had breakfast alone with all the fresh food and coffee ready just for me ;-)

    Marcos, 4 night business trip, Nov 10, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Bad customer service

    As soon as I arrived the person at the front desk was extremely rude to me her name is Des. She would not allow me to use the restroom until it was checkin time. I told her i just drove 6 hours and would appreciate using the restooom, she declined it. Then she gave me a terible time about parking. It was a nightmare. My son attends Stanford. I was visiting him and needed to hurry to go to his presentation, she did everything in her power to delay me and make thigs difficult.

    Leticia, 2 night family trip, Sep 20, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Check in was uneventful with a distracted desk clerk, elevators not working, schlepped bags up the stairs as directed to by the front desk, extra guy in the lobby sitting texting. TV did not work, front desk guy came up and messed with wiring, blamed housekeeping. Alarm clock was set by previous guest and was armed so I woke in time for their appointment. Hotel room is itty bitty but good enough for me. I was clean and modern.

    1 night business trip, Sep 15, 2019

    Verified Expedia guest review

See all 88 reviews