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All properties in Palo Alto, California, United States of America
1 room, 2 adults

Hotel Keen

2.5-star2.5 stars
425 High Street, Palo Alto, CA, 94301-1621, United States of America

Art Deco hotel with bar/lounge, near Stanford University
  • Free WiFi
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Restrictions related to your trip

California may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Clean and quiet small room but pefect set up I will return back soonMar 21, 2020
  • Great continental breakfast and little touches like wine and cookies at night. Only thing…Feb 14, 2020

Hotel Keen

from Rs8,752
  • Standard Room, 1 Queen Bed
  • Deluxe Room, 1 Queen Bed

What’s around Hotel Keen

Landmarks

  • In Downtown North
  • Stanford University - 25 min walk
  • Stanford University Medical Center - 29 min walk
  • Stanford Theatre - 3 min walk
  • Stanford Shopping Center - 10 min walk
  • Stanford University Arboretum - 12 min walk
  • Cantor Arts Center - 19 min walk
  • Rodin Sculpture Garden - 20 min walk

Getting around

  • San Francisco International Airport (SFO) - 30 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 21 min drive
  • Oakland Intl. Airport (OAK) - 43 min drive
  • Palo Alto Station - 4 min walk
  • Menlo Park Station - 26 min walk
  • California Ave Station - 4 min drive

At a glance

Key facts

Hotel size

  • This hotel has 42 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-2:00 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • California may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast
  • Bar/lounge
Things to do
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
Services
  • 24-hour front desk
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2010
  • Elevator
  • Safe-deposit box at front desk
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Assistive listening devices available

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board (on request)
Sleep well
  • Down comforter
  • Turndown service
Freshen up
  • Partially open bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch LCD TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
More
  • Connecting/adjoining rooms available

Hotel Keen’s small print

Also known as

  • Hotel Keen
  • Hotel Keen Hotel Palo Alto
  • Hotel Keen Palo Alto
  • Keen Hotel
  • Keen Palo Alto
  • Hotel Keen Hotel
  • Hotel Keen Palo Alto

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Cleaning fee: USD 1.50 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Keen

  • Does Hotel Keen offer free cancellation for a full refund?
    Yes, Hotel Keen does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Hotel Keen currently open?
    This property is closed from March 30 2020 to January 26 2021 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Hotel Keen?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Are pets allowed at Hotel Keen?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hotel Keen?
    You can check in from 3 PM - 2:00 AM. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
  • Are there restaurants at or near Hotel Keen?
    Yes. Nearby restaurants include Pampas (3-min walk), Pizza My Heart (3-min walk), and Oren's Hummus (3-min walk).
  • What is there to do at Hotel Keen and nearby?
    Have fun with nearby activities such as cycling and practice your swing at the nearby golf course.

Recent reviews

Good 7.8 From 87 reviews

Very good 8.0
The location is great. The beddings are clean and comfortable. However, the first time for me to experience this kind of services. The house keeping service always forgot to replenish stuff. Only on the day when I checked in, the towels and complementary bottled water were well supplied. For all the other three days, either towels or bath mat or bottled water were not replenished. On the third day, I went to the front desk and emphasized that it was already the second time that no bath mat was provided. The man, with no smile on his face at all and no sorry, said that it depends whether the laundry has delivered it. Are they serious? At least two sets for each room, that is norm for the hospitality industry. It happened that the one house keeping lady was there and she said they have the bath mat and can bring it to my room immediately.
Rachel, ca4 night trip
Very good 8.0
Minimalist type of hotel but clean, updated decor and easy checkin/out services. Complimentary water in the room and quick breakfast nosh was a nice touch too.
us1 night family trip
Good 6.0
Only the queen bed for all rooms. The front desk staff is not patient and not friendly.
xiaoli, us1 night family trip
Good 6.0
Don't expect any hospitality from the front desk
Male receptionist at the front desk speaks with a monotone and won't even greet or look at you. Rushes through his script at high speed and just wants to get you out of his way.
jp5 night business trip
Exceptional 10.0
Great great great. Great location, great use of space, greAt service and great breakfast.
us1 night business trip
Very good 8.0
The hotel location is great, close to restaurants, main street and 2 minutes walking from the train station. It's a small hotel, with small rooms, enough if you are just on a quick business trip and not planning to spend any time in the hotel apart from sleeping. The room was very clean but with almost no storage to keep my clothes. Breakfast was ok if you wake up early (6am) otherwise the breakfast space is that small (literally 2 small tables) that you won't have much space. For me it was perfect as I woke up at 6am and had breakfast alone with all the fresh food and coffee ready just for me ;-)
Marcos, gb4 night business trip
Fair 4.0
Bad customer service
As soon as I arrived the person at the front desk was extremely rude to me her name is Des. She would not allow me to use the restroom until it was checkin time. I told her i just drove 6 hours and would appreciate using the restooom, she declined it. Then she gave me a terible time about parking. It was a nightmare. My son attends Stanford. I was visiting him and needed to hurry to go to his presentation, she did everything in her power to delay me and make thigs difficult.
Leticia, us2 night family trip
Fair 4.0
Check in was uneventful with a distracted desk clerk, elevators not working, schlepped bags up the stairs as directed to by the front desk, extra guy in the lobby sitting texting. TV did not work, front desk guy came up and messed with wiring, blamed housekeeping. Alarm clock was set by previous guest and was armed so I woke in time for their appointment. Hotel room is itty bitty but good enough for me. I was clean and modern.
us1 night business trip
Exceptional 10.0
They had great staff! Also the complimentary wine tasting, cookies, snacks and breakfast were a great touch. Also they let us check in early and leave our bags in the lobby after check out.
us1 night romance trip
Very good 8.0
My only complaint is that parking is challenging. Otherwise my stay was quite nice.
Miki, us1 night trip

Hotel Keen