Staff are likeable, the housekeepers were friendly and helpful, it is an easy driving distance to the CBD and a good walking distance to Pukekura Park.
Overall, the place needs a lot of maintenance. There are a lot of permanent residents, one of whom was singing and walking loudly above our room in the middle of the night. We lost a lot of sleep and moved rooms the next day, but the second room was not as nice as the first. Would stay elsewhere next time we are in NP.