All properties in Zakopane, Lesser Poland Voivodeship, Poland

Hotel Czarny Potok

City-center Zakopane hotel with spa

  • Free WiFi

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  • Hotel Front
  • Indoor Pool
  • Indoor Pool
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1 / 29Hotel Front
ul. Tetmajera 20, Zakopane, 34-500, Lesser Poland, Poland
  • Fantastic stay, amazing location and the staff were super friendly! Our room was really…

    Sep 14, 2020

  • The hotel was great and cautious on sanitation for its guest. Close to downtown. Perfect…

    Aug 5, 2020

See all 55 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

  • Free WiFi
  • Parking available
  • Airport transfer
  • Non-smoking

Property highlights

Main amenities

  • 44 smoke-free guestrooms
  • Daily housekeeping
  • Full-service spa
  • Breakfast available
  • Self parking
  • Business center

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping

What’s around

  • Heart of Zakopane
  • Tatra Mountains - 1 min walk
  • Krupowki Street - 7 min walk
  • Zakopane Aqua Park - 12 min walk
  • Tatra Museum - 13 min walk
  • Wielka Krokiew - 18 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Double Room
  • Single Room
  • Double Room (with extra bed)
  • Twin Room


ul. Tetmajera 20, Zakopane, 34-500, Lesser Poland, Poland
  • Heart of Zakopane
  • Tatra Mountains - 1 min walk
  • Krupowki Street - 7 min walk

What’s around


  • Heart of Zakopane
  • Tatra Mountains - 1 min walk
  • Krupowki Street - 7 min walk
  • Zakopane Aqua Park - 12 min walk
  • Tatra Museum - 13 min walk
  • Wielka Krokiew - 18 min walk
  • Gubalowka Market - 18 min walk
  • Villa Koliba - 21 min walk
  • Dolina Białego - 23 min walk
  • Nosal Ski Center - 30 min walk
  • Polana Szymoszkowa - 35 min walk

Getting around

  • John Paul II - Balice Airport (KRK) - 95 min drive
  • Poprad (TAT-Poprad - Tatry) - 71 min drive
  • Zakopane Station - 20 min walk
  • Nowy Targ Station - 27 min drive
  • Tatranska Lomnica Station - 57 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 44 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 4 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child stays free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed*
  • Restrictions apply*
  • 1 per room


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Airport shuttle*


  • Onsite self parking (PLN 20 per night)

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Breakfast daily (surcharge)

Things to do

  • Full-service spa

Working away

  • Business center
  • Number of meeting rooms - 4


  • 24-hour front desk
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Wedding services


  • Number of buildings/towers - 1
  • Year Built - 1996
  • Elevator
  • Garden


  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Polish
  • Russian

In the room

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • TV

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra bedsPay at property

  • Rollaway beds are available for an additional charge

PetsPay at property

  • Pets are allowed for an extra charge of PLN 50 per pet, per night
  • Contact the property at the number on the booking confirmation for details on pet restrictions

ParkingPay at property

  • Self parking costs PLN 20 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.


The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted.

Also known as

  • Czarny Potok
  • Hotel Czarny Potok Hotel Zakopane
  • Czarny Potok Zakopane
  • Hotel Czarny Potok
  • Hotel Czarny Potok Zakopane
  • Hotel Czarny Potok Hotel
  • Hotel Czarny Potok Zakopane

*See fees & policies for additional details or extra charges


  • Yes, Hotel Czarny Potok does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs PLN 20 per night.
  • Yes, pets are welcome, with a limit of 1 per room. There's a charge of PLN 50 per pet, per night.
  • You can check in from 4 PM - 5:30 AM. Check-out time is noon.
  • Yes. Nearby restaurants include Watra (4-min walk), Bąkowo Zohylina Niźnio (4-min walk), and Stek Burger (6-min walk).
  • Yes, an airport shuttle is available.
  • Have fun with nearby winter activities like skiing. Indulge in a treatment at the spa and make the most of other amenities like a garden.
  • 10.0.Exceptional

    Great for a stay in Zakopane

    Great hotel with a friendly staff. Rustic and cosy style and a relaxing jacuzzi and spa area :)

    Manuel, 4 night trip, Jan 22, 2020

    Verified guest review

  • 8.0.Very good

    We recommend this hotel

    We had very nice and pleasant stay at this hotel. Hotel is little bit older but still very clean and nice. We were also very satisfied with breakfast.

    Lucia, 2 night trip, Jan 3, 2020

    Verified guest review

  • 10.0.Exceptional

    Great location and fabulous facilities

    Superb hotel, close to the town centre and with great facilities. Big room, with plenty of space and nice and clean. Lovely breakfast and best of all, the spa facilities which we loved. Excellent value for money, we plan to return next Christmas!

    Susan, 2 night trip with friends, Dec 27, 2019

    Verified guest review

  • 10.0.Exceptional

    From the start it was a great experience, the receptionist was very helpful telling us about the area, the room was very clean and tidy, we had a room on the 3rd floor and had a balcony so in the morning we could sit out and drink coffee, breakfast was good and plentiful,it was a very enjoyable stay.

    Tony, 2 night trip, Oct 12, 2019

    Verified guest review

  • 6.0.Good

    Go elsewhere

    Pros: close proximity to town Cons: cold pool and jacuzzi very soft bed unsmiling ,rude front desk staff no coffee pot or kettle in room if you want coffee, there is a fee except at breakfast breakfast was lots of little salads and stale breads furniture in room was chipped and marred shower was tiny

    2 night trip, Oct 9, 2019

    Verified guest review

  • 10.0.Exceptional

    Location was excellent and the staff couldn't be more friendly and helpful.

    3 night romance trip, Sep 6, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Convenient to town, great breakfast options...had a pool sauna and hot tub which is great after hiking all day...however, i think carpeting in the rooms should be updated with at least vinyl flooring. It tends to have an uncleaned smell in the room.....i would stay again though

    4 night trip, Aug 24, 2019

    Verified Expedia guest review

  • 8.0.Very good

    ideal location, friendly staff,good swimming pool etc facilities

    7 night romance trip, Jun 20, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Not very good service at all

    Hi, we've stayed in Alma Boutique Hotel in Vienna for one night. We were very excited as the hotel is 4 stars and looks really nice on the pictures. Unfortunately, our expectations were higher than reality. To start with, we had the worst check in ever as the receptionist Eric was very rude, unrespectful, unwelcoming and unhelpful. We asked about the car park and he just pointed on the address without explaining how to get there (car park is about 7min walk from the hotel and very hard to find so we ended up driving for 20min around it). When I tried to asked him a question, he told me to stop interrupting while he's talking, wasn't very keen to collaborate on anything and keep saying 'no' to all my enquiries without apologies or explanation. I've never had to deal with customer service like that in the 4* hotel before. The rooms were decent and clean, but very small and the toilet didn't have a sink in so we had to go to the bathroom to wash our hands. Also, the walls are so thin that you can hear people talking in the room next door with full clarity. Breakfast was really good and the lady behind reception in the morning was lovely too, but we definitely won't be coming back to that hotel.

    2 night family trip, Feb 3, 2019

    Verified guest review

  • 6.0.Good



    Chen, 1 night trip, Feb 17, 2021

    Verified guest review

See all 55 reviews