The employees were all very helpful and lovely people, the breakfast was good, the restaurant was very nice, I loved the room, and the Wi-Fi worked. The only issues I had were the very low lighting, the Wi-Fi wasn't secure so my laptop wouldn't load any pages for security reasons, and the location was rough. Getting into Florence was a 13 minute walk on a busy road with no sidewalks to get to the bus. It was terrifying. I would not recommend people with disabilities to stay here if they needed the public transportation, there simply isn't a safe route. I think the hotel could benefit from trying to arrange a shuttle service that picks up and drops off at the hotel. Other than that, this was an incredible stay for the price.