Skip to main content.
All properties in Lubbock, Texas, United States of America
1 room, 2 adults

SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5-star2.5 stars
3901 19th Street, Lubbock, TX, 79410, United States of America

Hotel with outdoor pool, near Texas Tech University
  • Free continental breakfast, free WiFi in lobby, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Texas may have travel restrictions in place due to COVID-19. 

  • Probably the nastiest place Iv ever stayed in. The long is super clean but when we got to…Feb 20, 2021
  • Was very clean and friendly staff.Jan 29, 2021

SureStay Plus Hotel by Best Western Lubbock Medical Center

from Rs4,189
  • Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Accessible, Bathtub
  • Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)
  • Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
  • Standard Room, 1 King Bed, Non Smoking, Kitchenette
  • Standard Room, 1 Queen Bed, Non Smoking, Kitchenette
  • Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

What’s around SureStay Plus Hotel by Best Western Lubbock Medical Center

Landmarks

  • Heart of Lubbock
  • Texas Tech University - 26 min walk
  • University Medical Center - 24 min walk
  • Covenant Lakeside Hospital - 9 min walk
  • United Spirit Arena - 18 min walk
  • Maxey Park - 19 min walk
  • Rawls Course - 23 min walk
  • Vietnam Archives at Texas Tech - 29 min walk

Getting around

  • Preston Smith Intl. Airport (LBB) - 13 min drive
  • Free airport shuttle

At a glance

Key facts

Hotel size

  • This hotel has 112 rooms

Arriving/leaving

  • Check-in time 4:00 PM-11:00 AM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Texas may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed*

  • Up to 80 lbs

Internet

  • Free WiFi and wired Internet access in public areas

  • WiFi in rooms*

Transport

Transfers

  • Free airport shuttle from 6 AM to 10 PM*

Parking

  • Free onsite self parking

  • Onsite RV/bus/truck parking (fees apply)

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
Things to do
  • Number of outdoor pools - 1
  • Outdoor pool
  • Fitness facilities
Working away
  • Business center
  • Number of meeting rooms - 2
  • Conference space
  • Conference space size (feet) - 1640
  • Conference space size (meters) - 152
Services
  • 24-hour front desk
  • Laundry facilities
Facilities
  • Elevator
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 50-inch TV
  • Satellite TV channels
Stay connected
  • WiFi (surcharge)
  • Free local calls
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

SureStay Plus Hotel by Best Western Lubbock Medical Center’s small print

Also known as

  • Baymont Inn Hotel Lubbock
  • Baymont Inn Lubbock
  • Best Western Plus Palms Hotel Lubbock
  • SureStay Plus Hotel Best Western Lubbock
  • SureStay Plus Best Western Lubbock
  • Baymont Inn Suites Lubbock
  • SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 10:00 AM to 10:00 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Pet deposit: USD 100 per stay

Optional extras

Early check-in can be arranged for an extra charge (subject to availability)

Pets are allowed for an extra charge of USD 15 per pet, per night

Service animals exempt from fees

WiFi is available in guestrooms for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for SureStay Plus Hotel by Best Western Lubbock Medical Center

  • Does SureStay Plus Hotel by Best Western Lubbock Medical Center offer free cancellation for a full refund?
    Yes, SureStay Plus Hotel by Best Western Lubbock Medical Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at SureStay Plus Hotel by Best Western Lubbock Medical Center?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at SureStay Plus Hotel by Best Western Lubbock Medical Center?
    Yes, there's free self parking. RV/bus/truck parking is available.
  • Is there a pool at SureStay Plus Hotel by Best Western Lubbock Medical Center?
    Yes, there's an outdoor pool. Guests have pool access from 10:00 AM to 10:00 PM.
  • Are pets allowed at SureStay Plus Hotel by Best Western Lubbock Medical Center?
    Yes, pets are welcome, with a maximum weight of 80 lbs per pet. There's a charge of USD 15 per pet, per night, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at SureStay Plus Hotel by Best Western Lubbock Medical Center?
    You can check in from 4:00 PM - 11:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM.
  • Are there restaurants at or near SureStay Plus Hotel by Best Western Lubbock Medical Center?
    Yes. Nearby restaurants include Jazz (4-min walk), Thai Pepper (5-min walk), and La Madeleine Lubbock (11-min walk).
  • Is airport shuttle service offered by SureStay Plus Hotel by Best Western Lubbock Medical Center?
    Yes, a free airport shuttle is available from 6 AM to 10 PM.
  • What is there to do at SureStay Plus Hotel by Best Western Lubbock Medical Center and nearby?
    SureStay Plus Hotel by Best Western Lubbock Medical Center has an outdoor pool and a fitness center.

Recent reviews

Good 7.4 From 386 reviews

Exceptional 10.0
The staff was friendly no charge for your animals staying with u i have 2 cats. The rooms were clean. I would highly recommend this hotel i know i will be staying there again with covid and everthing i felt like i was safe
Joshua, us1 night family trip
Very good 8.0
Pleasant stay at Surestay Plus Hotel Lubbock Texas
I had a pleasant experience at this hotel and will definitely consider staying here in future. The front desk staff were warm and courteous.
ie6 night trip
Fair 4.0
I didn’t dislike the room. I disliked my experience. For starters, the first room I went in had blood on the wall so they switched rooms. Second, they overcharged me twice. I had arrived a day early and I paid for that stay through the hotel. The girl charged my card twice for one night. The second overcharge happened because they didn’t grant me the price that I got from Expedia. They charged me their regular rate. She did give me ten dollars back but according to Expedia price, it was suppose to be 40 dollars. I had to wipe and spray my room because it was sooo dusty. I asked for room service to clean my room and the lady didn’t bother to make my bed. The bed wasn’t filthy so I am thankful for that.
Cam, us3 night family trip
Poor 2.0
Uncomfortable, unkept, and rude front desk
The front desk was rude. There were bugs on the floor of the hotel room, the elevator didn’t work right, laundry room was about 6 feet by 6 feet in size. Definitely a super low end hotel.
Kodi, us7 night business trip
Exceptional 10.0
Facility and room was very clean and comfortable. Parking was well lighted for security.
Marvin, us1 night family trip
Exceptional 10.0
The facility was clean, easy access to the room. Room, bath, bed was clean. Liked the wooden tile inlay floor, over carpet. floor was very clean. Inside and out was lite up for security. Quiet environment.
us1 night family trip
Very good 8.0
Hotel room was very clean and cozy. The hotel in general doesn't look too appealing from the outside but do not let this not book a room
us1 night family trip
Good 6.0
Parking lot and hotel grounds are extremely dark with lots of places for someone to be lurking and I did not feel safe. Do not recommend for female travelers.
us1 night family trip
Very good 8.0
It was quiet and clean room. Older so dont expect upgrades. Cable good. Laundry has one washer and dryer.
Jamie, us2 night family trip
Very good 8.0
Great place to stay
Our stay was Great. We only had 1 problem and that was the AC. during the day with the curtins open it was nice and cold. Just the way we like it. But at night when we went to sleep we would close the curtins and it would get hot and stuffy. Other than that our stay was great. everyone was nice and friendly. I will stay here again when visiting.
Rachel, us4 night family trip

SureStay Plus Hotel by Best Western Lubbock Medical Center