Java Paragon Hotel and Residences

Photo gallery for Java Paragon Hotel and Residences

Primary image
Outdoor pool
Outdoor pool
Down comforters, Select Comfort beds, in-room safe, desk
Down comforters, Select Comfort beds, in-room safe, desk

Overview of Java Paragon Hotel and Residences

Java Paragon Hotel and Residences

4.0 star property
4-star hotel in Surabaya with outdoor pool and restaurant

7.8/10 Good

135 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Jl. Mayjen Sungkono No 101-103, Surabaya, East Java, 60256
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Valet parking
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Rollaway/extra beds
  • Refrigerator
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Tunjungan Plaza - 6 min drive

Getting around

  • Surabaya (SUB-Juanda) - 33 min drive
  • Surabaya Pasar Turi Station - 6 min drive
  • Surabaya Gubeng Station - 8 min drive
  • Airport shuttle (surcharge)

About this property

Java Paragon Hotel and Residences

A great choice for a stay in Surabaya, Java Paragon Hotel and Residences features an airport shuttle. Guests can indulge in massages, and The Cafe serves breakfast, lunch, and dinner. Other features of this upscale hotel include an outdoor pool, a poolside bar, and a fitness center. Fellow travelers say good things about the comfortable beds and helpful staff.

Languages

Chinese (Mandarin), English, Indonesian, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 230 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - 11:30 PM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11:30 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Onsite valet parking (IDR 50000 per stay)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Babysitting (surcharge)

What to do

  • Tennis
  • Basketball

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (4618 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Spa services
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian
  • Japanese

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Select Comfort mattress
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Refrigerator
  • Free bottled water
  • Paper towels

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms. Services include massages.

Dining

The Cafe - This restaurant serves breakfast, lunch, and dinner.
The Avenue Lounge and Bar - This lobby lounge serves light fare only. Happy hour is offered.

Fees & policies

Refundable deposits

  • Deposit: IDR 300000 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 156000 per person (approximately)
  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of IDR 500000 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for IDR 370000.0 per day

Parking

  • Valet parking costs IDR 50000 per stay
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Long-term renters welcome.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts major credit cards, debit cards and cash.

Also known as

Hotel Java Paragon
Java Paragon
Java Paragon Hotel
Java Paragon Hotel Surabaya
Java Paragon Surabaya
Paragon Java
Java Paragon Hotel & Residences Surabaya
Java Paragon Hotel And Residences
Java Paragon Hotel Residences
Java Paragon And Residences
Java Paragon Hotel and Residences Hotel
Java Paragon Hotel and Residences Surabaya
Java Paragon Hotel and Residences Hotel Surabaya

Frequently asked questions

Overall score and ratings

7.8

Good

7.7/10

Cleanliness

8.1/10

Staff & service

7.3/10

Amenities

7.3/10

Property conditions & facilities

8/10 Very good

Mejani, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Surabaya Trip 14 - 21 Dec 2019
Due to fabrication work at hotel, the smell from paint work affected our stay, great breakfast buffet spread, excellent services, definitely I will come back again
2-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Expedia guest review

10/10 Exceptional

Aw, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

People were very friendly and eager to make sure your stay was pleasant. However the rooms( at least the one we're stayed in) was in poor condition, both showers were in disrepair. Water damage in bathrooms. String smell of sewage. They were clean enough but a little rough.
Benny, 8-night trip
Verified Expedia guest review

2/10 Poor

very dirty room,specially the windows painting is peeling of at the wall
2-night business trip
Verified Expedia guest review

8/10 Very good

Could have better value for the money paid.
It was quite a good property; we stayed in the residences part of the hotel and the residence was OK so-so and didn't justify the price we paid, in terms of the decor and facilities. It was quite large and all, but didn't seem worth the S$325 we paid for one night.
Ravi Anantha, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I have stayed at Java for more than several years. I like the new lobby area after remodeling. Safe and near shopping mall. Good restaurant option
Cj, 2-night business trip
Verified Expedia guest review

8/10 Very good

Dianah, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

The breakfast menu is almost the same every day. At least 30% different from the previous day
4-night trip with friends
Verified Expedia guest review