Hotel Silberstein

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Primary image
Outdoor pool, open 8:00 AM to 6:30 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 6:30 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 6:30 PM, pool umbrellas, sun loungers
Terrace/patio

Overview of Hotel Silberstein

Hotel Silberstein

3.5 star property
Bayfront hotel with outdoor pool, near Galapagos National Park

6.9/10 Good

15 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
Ave Charles Darwin & Seymour, Puerto Ayora, Galapagos, 00000
Main amenities
  • 21 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Coffee shop/cafe
  • Airport shuttle
  • Airport pick-up service
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
For families
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Outdoor swimming pools

About this area

What's nearby

  • On the boardwalk
  • Galapagos National Park - 1 min walk
  • Tortuga Bay Beach - 12 min drive

Getting around

  • Isla Baltra (GPS-Seymour) - 73 min drive
  • Airport shuttle (surcharge)

About this property

Hotel Silberstein

Hotel Silberstein puts you within a 10-minute drive of Galapagos National Park and offers an airport shuttle (available on request) for USD 40 per person. You can splash around at the outdoor pool, grab a bite to eat at the coffee shop/cafe, or unwind with a drink at the bar/lounge. A terrace and a garden are other highlights, and rooms offer up nice touches like rainfall showerheads and pillowtop beds with down comforters.

At a glance

Hotel size

  • 21 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from noon - noon
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • No onsite parking

Transfers

  • Airport shuttle (available on request)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area

What to do

  • Beach nearby
  • Scuba diving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • An outdoor pool

Languages spoken

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Down comforter
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 40 per person (one way)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 65.0 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 8:00 AM to 6:30 PM

Policies

This property accepts major credit cards.

Also known as

Hotel Silberstein
Hotel Silberstein Puerto Ayora
Silberstein Hotel
Silberstein Puerto Ayora
Galextur Hotel Puerto Ayora
Hotel Silberstein Galapagos Islands/Puerto Ayora, Santa Cruz
Hotel Silberstein Galapagos Islands/Puerto Ayora
Hotel Silberstein Hotel
Hotel Silberstein Puerto Ayora
Hotel Silberstein Hotel Puerto Ayora

Frequently asked questions

Overall score and ratings

6.9

Good

7.6/10

Cleanliness

6.9/10

Staff & service

6.9/10

Property conditions & facilities

10/10 Exceptional

Excellent location, great staff
The location is absolutely perfect. Close walking to everything, restaurants, fish market, Charles Darwin centre, and harbour. Qiuet. the staff were more than helpful.
Verified Expedia guest review

10/10 Exceptional

2016 galapagos
Very nice hotel for the money close to everything. Walking distance.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

Not impressed
Our room and the bathroom were both on the small side. The air conditioning was very hard to regulate, basically one temperature and fan speed. It was too cold with it on and too hot with it off. While the pool area was nice, we sure wish there would have been lounge chairs. Mainly tables and chairs, plus three half loungers. I expected more for the money so was disappointed with what we got.
Verified Hotels.com guest review

8/10 Very good

Spur of the moment surprise!
My husband surprised me with a trip to Ecuador for my birthday. He booked the flights and accommodations 3 days before we left and we were pleased with our accommodations and the location of Hotel Silberstein!
Verified Expedia guest review

8/10 Very good

Friendly but rusticAppropriate for Gallapagos
Friendly and clean Staff tried hard to make as good as possible
Verified Hotels.com guest review

6/10 Good

Expected more for the price
This hotel is quaint & cute, but overpriced for what it offers. The room we were given was very nice, but it had frustrating drawbacks. The bathroom sink water was not potable (a little creepy), so a spigoted water container was provided by the sink. Toilet paper was not to be put into the toilet, but into the trash (yuch!). The pool was a bit cold & not heated. A refrigerator was not provided, nor was there an ice bucket or ice machine. But, by far, our biggest disappointment was the internet service, advertised as free high speed wifi, including in the rooms. In the public areas, the wifi sign-in was touchy & often failed, internet service was very slow & patchy, and, our biggest complaint, the wifi did not work at all in our third floor (walk-up) room, and we were finally told, the second day, that it never worked on that level. To use the weak internet there was, you had to sit in a hot & humid first-floor lounge. After a five-day cruise without internet, this additional two nights of poor/no service was extremely annoying, as we had business matters which needed attention. At $191 a night plus tax (coming to $233 a night with their steep taxes), this hotel disappointed us. I had wanted to change hotels a few days prior to our stay in Puerto Ayora, but this hotel gives no refund unless you cancel over a month in advance, unlike most others on hotels.com, which you can usually cancel only 1-2 days in advance.
Verified Hotels.com guest review

8/10 Very good

Nice Hotel in Puerto Ayora
We had a lovely stay at Hotel Silberstein. The AC was lovely in the room, the WiFi only worked in the lounge area (they said it worked in the room, but it didn't) and they tried to charge us $300 USD a night, thankfully I had the printed Expedia confirmation for $198/night and they honored that. The location is walking distance to the Charles Darwin Research Facility and about a 15 minute walk to the harbor. I'd stay here again.
Verified Expedia guest review

10/10 Exceptional

Do it. You'll thank me.
WONDERFUL place. Highly recommend. And I thought it was perfect until I met the new chef they just hired for the hotel restaurant...who took it to a whole other level! Best meals I had during my entire Galapagos stay (I love good food!). And they breakfast buffet is perfect. Tons of choices, eggs the way you want them, fresh juice...and all in an air conditioned room. The hotel staff were great, helping with any and every question. And super personable. Rooms are very nice, and the pool hits the spot as a quick refresher after a long day trip. Bring some bug spray for when the sun goes down!
Verified Hotels.com guest review

2/10 Poor

Recomendaciones
Realmente no recomiendo este hotel , la relación precio servicio es malo , mi novia se accidentó en sus instalaciones y nunca hicieron nada por ayudarnos, no entiendo cómo ustedes pueden tener en su lista hoteles de este tipo
Omar, 4-night romance trip
Verified Hotels.com guest review