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All properties in Madrid, Community of Madrid, Spain

NH Collection Palacio de Tepa

Luxury hotel with spa, near Puerta del Sol

  • Free WiFi
From
Rs10,608

Image gallery

  • Reception
  • Reception
  • Balcony
  • Living Area
  • Reception
Reception. Image 1 of 87.
1 / 87Reception
9.4.Exceptional.
  • The high quality attention to every detail and the excellent and efficient service.

    Mar 1, 2020

  • Customer service and cleanliness of the hotel. The food is great and tasty.

    Feb 25, 2020

See all 265 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Convenient
Shopping
Safe
  • Free WiFi
  • Airport transfer
  • Bathtub
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 83 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • 24-hour fitness center

What’s around

  • In Literary Quarter
  • Puerta del Sol - 5 min walk
  • Plaza Mayor - 8 min walk
  • Thyssen-Bornemisza National Museum - 9 min walk
  • Gran Via Street - 9 min walk
  • Museo Nacional Centro de Arte Reina Sofia - 11 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room
  • Deluxe Single Room, 1 Twin Bed
  • Junior Suite
  • Premium Room
  • Junior Suite (Extra Bed 3 adults)
  • Junior Suite (Extra Bed 2 adults + 1 child)
  • Family Room, City View

Location

  • In Literary Quarter
  • Puerta del Sol - 5 min walk
  • Plaza Mayor - 8 min walk

What’s around

Landmarks

  • In Literary Quarter
  • Puerta del Sol - 5 min walk
  • Plaza Mayor - 8 min walk
  • Thyssen-Bornemisza National Museum - 9 min walk
  • Gran Via Street - 9 min walk
  • Museo Nacional Centro de Arte Reina Sofia - 11 min walk
  • Prado Museum - 13 min walk
  • El Retiro Park - 16 min walk
  • Royal Palace of Madrid - 16 min walk
  • Principe Pio - 29 min walk
  • Madrid Rio - 29 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 26 min drive
  • Madrid (XOC-Atocha Train Station) - 16 min walk
  • Madrid Atocha Station - 17 min walk
  • Atocha Cercanías Station - 17 min walk
  • Anton Martin Station - 3 min walk
  • Tirso de Molina Station - 6 min walk
  • Sol Station - 6 min walk
  • Airport pick-up service

At a glance

Hotel size

  • This hotel has 83 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*

Pets

  • Pets allowed (dogs and cats only)*
  • Up to 55 lbs

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Offsite parking nearby (EUR 33 per day)

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Things to do

  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Fitness facilities

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 646
  • Conference space size (meters) - 60

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2010
  • Elevator
  • Safe-deposit box at front desk
  • Library
  • Television in common areas

Accessibility

  • Braille or raised signage
  • In-room accessibility
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Premium TV channels
  • MP3 docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Spa has 1 treatment room. Services include body scrubs.

The spa is open daily.

Dining

Cuchara de Tepa - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. A children's menu is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Small print

Also known as

  • Nh Palacio
  • Nh Palacio De Tepa Hotel Madrid
  • NH Collection Palacio de Tepa Hotel
  • NH Collection Palacio de Tepa Madrid
  • NH Collection Palacio de Tepa Hotel Madrid
  • Nh Palacio Tepa
  • Nh Palacio Tepa Hotel
  • Nh Palacio Tepa Hotel Madrid
  • Nh Palacio Tepa Madrid
  • NH Collection Palacio Tepa Hotel Madrid
  • NH Collection Palacio Tepa Hotel
  • NH Collection Palacio Tepa Madrid
  • NH Collection Palacio Tepa

Optional extras

Parking is available nearby and costs EUR 33 per day

Breakfast costs between EUR 13 and EUR 32 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 35 per pet, per stay

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of EUR 100 per vehicle

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, NH Collection Palacio de Tepa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, cats and dogs are welcome, with a maximum weight of 55 lbs per pet. There's a charge of EUR 35 per pet, per stay. Service animals are exempt from fees.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in is available.
  • Yes, Cuchara de Tepa offers Mediterranean cuisine. Nearby restaurants include La Descubierta (3-min walk).
  • Yes, a shuttle from the airport to the hotel is available. The charge is EUR 100 per vehicle.
  • No, this hotel doesn't have a casino, but Casino de Madrid (7-min walk) and Casino Gran Via (10-min walk) are both nearby.
  • Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and make the most of other amenities like a 24-hour fitness center.
9.4.Exceptional.
  • 4.0.Fair

    This is not a 5 stars hotel as it’s promoted. I won’t give more than 3.5 stars.

    4 night family trip, Feb 25, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great location

    Very nice hotel ! In the Middle of everything . Highly recommend

    SASQUIA Y, 2 night business trip, Feb 14, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    This hotel was on a great location - we were able to walk everywhere. The room was fine but beds quite hard. My daughter had the sofa bed in the living room which was extremely uncomfortable- could feel the bars and springs. Only other downside was the lack of ability to adjust the heating. The room was extremely hot and you could only open the full door to get in some air, but was a noisy street so couldn’t leave open at night.

    Belinda, 2 night family trip, Feb 14, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great Location Location Location!

    Great hotel with an even greater location. Located right in heart of Madrid where all the action is. Nice friendly staff and room service food was excellent. Taxi cabs parked right out front in the early morning for an easy swift escape back to airport. Best of all the NH collections in Madrid in my opinion.

    Bryan, 1 night trip, Feb 14, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Centrally located, beautiful hotel. Staff were friendly and helpful. The room was large and had everything we need. We will definitely be back again.

    2 night trip, Jan 16, 2020

    Verified Expedia guest review

  • 2.0.Poor

    This is not what you want to find when you book a 5* hotel. No customer atentios, very oldy, horrible towels, mini room and super mini bathroom

    Worldtraveler, 2 night family trip, Jan 10, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    I enjoyed my stay. Great location, close to restaurants and shops. Service was excellent, staff were helpful and friendly.

    Chris, 1 night trip, Jan 8, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great hotel, nice sized rooms and terrific location, would stay at the NH again

    2 night family trip, Dec 31, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    As usual , top quality property in superb location with excellent staff

    4 night family trip, Dec 25, 2019

    Verified Expedia guest review

  • 8.0.Very good

    feedbacks

    Too hot in room and centralized AC control

    Maleye, 2 night business trip, Nov 30, 2019

    Verified Hotels.com guest review

See all 265 reviews