Sheraton Kampala Hotel

Photo gallery for Sheraton Kampala Hotel

Primary image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

Overview of Sheraton Kampala Hotel

Sheraton Kampala Hotel

4.0 star property
4-star hotel with full-service spa, connected to the convention center, near Makerere University

7.7/10 Good

160 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is Rs 179
Price available on 27/05/2022
Map
Ternan Avenue, Kampala
Main amenities
  • 236 smoke-free guestrooms
  • Daily housekeeping
  • 5 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Heart of Kampala
  • Makerere University - 36 min walk
  • The Acacia Mall - 9 min drive
  • Mulago Hospital - 13 min drive
  • Uganda National Museum - 12 min drive
  • Rubaga Cathedral - 17 min drive
  • Kasubi Tombs - 19 min drive
  • Ndere Cultural Centre - 21 min drive
  • Lake Victoria - 43 min drive

Getting around

  • Entebbe Intl. Airport (EBB) - 56 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Sheraton Kampala Hotel

Sheraton Kampala Hotel offers an airport shuttle (available 24 hours) for USD 50 per person one-way. Guests can visit the spa to be pampered with massages, facials, or body treatments, and Paradise Grill, one of 5 restaurants, serves barbecue. 2 bars/lounges and an outdoor pool are other highlights at this upscale hotel, and rooms offer up nice touches like bathrobes and slippers. The restaurant and location get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 236 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 3 PM - 5 AM
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite extended parking
  • Wheelchair-accessible parking and van parking on site
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:30 AM on weekends
  • 5 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Private picnics
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store
  • Children's menu

What to do

  • Tennis
  • Fitness classes
  • Racquetball/squash
  • Shopping
  • Golf lessons nearby

Working away

  • Business center
  • 7 meeting rooms
  • Computer station
  • Conference space (11050 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1967
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness center
  • 18 holes of golf
  • An outdoor pool
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Lever door handles

Languages spoken

  • Arabic
  • English
  • Filipino
  • French
  • German
  • Greek
  • Italian
  • Romanian
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features

Spa

Sheraton Kampala Hotel Spa has 1 treatment room. Services include facials and body treatments.

The spa is open daily.

Dining

Paradise Grill - Overlooking the garden, this restaurant specializes in barbecue. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 20 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 50 per person (one-way)
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 65.0 per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Sheraton Kampala
Kampala Sheraton
Kampala Sheraton Hotel
Sheraton Hotel Kampala
Sheraton Kampala
Sheraton Kampala Hotel
Sheraton Kampala Hotel Hotel
Sheraton Kampala Hotel Kampala
Sheraton Kampala Hotel Hotel Kampala

Frequently asked questions

Overall score and ratings

7.7

Good

8.2/10

Cleanliness

8.1/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

Very safe, very clean.very manicured and neatly kept compound, extremely professional staff right from the Askari at the entrance. Wow to be honest I just picked Sheraton at random and goodness I looved it. D the dinning area is well suited the food is excellent.. Barnabas at the reception is just awesome
Asha, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The service is always exceptional and the breakfast so out of this world .. will come again. Phiona v
phiona, 1-night romance trip
Verified Expedia guest review

8/10 Very good

rosa, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Good location, clean, and quite. Will choose it again
2-night business trip
Verified Expedia guest review

10/10 Exceptional

7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Loved the stay at Sheraton Kampala
Vidhi, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The natural beauty of Uganda is enhanced by the graciousness of the Kampala Sheraton staff. Professional and friendly. My second time staying and definitely not my last. Thank you.
4-night business trip
Verified Expedia guest review

8/10 Very good

The stuff was amazing. More especially in the club lounge.
7-night family trip
Verified Expedia guest review

8/10 Very good

NIce service , personal, excellent , hotell getting old
mats, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Marginal Service for Relatively High Cost
Hotels.com listing showed “airport shuttle.” Did not say “available.” Gave impression it was a courtesy shuttle. After I arrived at the hotel, I was charged $50, an amount I later learned was one hundred to two hundred percent the “going rate.” Juice offered (and unfortunately consumed) was delicious, but made me sick within 30 minutes and for the next 24 hours. Elevator didn’t work consistently with room cards and attendant was unable to help. Staff never called back (despite assurances they would) when we called to inquire about a left behind personal item.
broc, 1-night family trip
Verified Hotels.com guest review