6/10 Good
12 July 2019
If you want a quiet break away from it all this is really nice.
I feel they need to improve on their food and to be more flexible in accommodating people with food allergies + other food intolerance. To ask for anything out of the ordinary was a major issue that we had to go a day without food as the chef refused. All we asked for was tomato on toast .
We were also aware of staff who were unhappy at the way they were being treated by one particular cook. I would request that management deals with this as a matter of urgency. As there was a language problem we were advised just to give our points online. This hotel has a lot of potential but they must look at tourists from all nationalities and provide a better menu or even have a salad bar so people have an option. Many walked out after reading the menu. Breakfast was fine but the food was cold. Staff were excellent and very friendly . Hotel is vey clean and pleasant . You can get a bus in to Castellon from just outside the hotel for a few euro. At the main stop beside the train station it is just a short walk to a large shopping area with 6-7 floors + a cafe at the top. There is a small beach beside the hotel which is lovely but there are no chairs. Benicasm is the nearest to the hotel with a nice beach bars etc. You really need a car as there is quite a history surrounding the area. I wish the hotel well for the future let there be no recreminations on staff.
7-night romance trip
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