We got in to Baden-Baden late and took the bus to get to the hotel. The biggest challenge we had was finding it! As others have mentioned, you need to look for the sign but enter through the restaurant where someone will direct you over to the Cafe to check you in. The staff are very friendly and direct you to sit down to fill in some paperwork as they grab you a drink to relax. Since the girl was sold out and we were late checking in, we were upgraded to an apartment suite across from the hotel. It was wonderful, beautifully updated and decorated also spacious. I assume that suite would have cost a lot more than what we paid! My only issue was that they had left the windows open which let in some bugs that had managed to kill themselves on the radiators below the windows so there was a dead fly and moth on the floor. Otherwise, the kitchenette and walk-in closet wild have been useful if we had started now nights. Location is great and we found a late night restaurant at Gibraltar that was lovely. Or view was of the cobbled streets and nicely romantic. I would definitely recommend!