Hotel Rancho Encantado

Photo gallery for Hotel Rancho Encantado

Interior entrance
Private beach, rowing
Private beach, rowing
Private beach, rowing
Outdoor pool

Overview of Hotel Rancho Encantado

Hotel Rancho Encantado

2.5 star property
Beachfront hotel with spa, near Lake Bacalar

9.2/10 Superb

765 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
The price is Rs 168
Price available on 27/06/2022
Map
Carretera Federal 307 Km 24, Bacalar, QROO, 77930
Main amenities
  • 32 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Spa tub
  • Pool bar
  • Airport shuttle
  • Terrace
  • Air conditioning
  • Garden
For families
  • Children stay free
  • Refrigerator
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • Lake Bacalar - 1 min walk
  • Laguna Bacalar Ecological Park - 32 min walk
  • Cenote Cocalitos - 8 min drive
  • Laguna Milagros - 27 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive
  • Corozal (CZH) - 57 min drive
  • Airport shuttle (surcharge)

About this property

Hotel Rancho Encantado

Hotel Rancho Encantado offers a private beach and puts you near activities like scuba diving and sailing. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Los Hechizos serves Mexican cuisine and is open for breakfast, lunch, and dinner. A poolside bar, a spa tub, and a terrace are other highlights. Fellow travelers say good things about the helpful staff and restaurant.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 32 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 11:00 PM
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Onsite parking limited

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:30 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar

Taking the kids

  • Children stay free
  • Children's menu

What to do

  • On a private beach
  • Canoeing
  • Ecotours nearby
  • Sailing nearby
  • Scuba diving nearby

Working away

  • Meeting room
  • Conference space (1216 square feet)

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services

Facilities

  • 17 buildings/towers
  • Built in 1994
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Massage/treatment rooms

Languages spoken

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Turndown service

Freshen up

  • Shower only
  • Hair dryer (on request)
  • Towels

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Dining

Los Hechizos - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Breakage deposit: MXN 2000.00 per stay

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 480.00 per person (roundtrip)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Airport shuttle for children between the ages of 2 and 12 costs MXN 480.00 (roundtrip)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 8:00 AM to 10:00 PM
  • Guests under 13 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Hotel Rancho Encantado
Hotel Rancho Encantado Bacalar
Rancho Encantado
Rancho Encantado Bacalar
Rancho Encantado Hotel Bacalar
Rancho Encantado Laguna Bacalar
Hotel Rancho Encantado Hotel
Hotel Rancho Encantado Bacalar
Hotel Rancho Encantado Hotel Bacalar

Frequently asked questions

Overall score and ratings

9.2

Superb

9.3/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.1/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

Perfect place for a couple
We had a great stay in Rancho Encantado. It is surrounded by nature (trees, plants, water, ...), so relaxing! There's even a jacuzzi which is actually very warm, perfect to kick back and relax. We used the free kayaks and paddle boards, went for a Laguna tour organized by the hotel. The restaurant is facing the water, just perfect !
Clément, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

John, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay and amazing place
Aliya, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The view was amazing
MayraAdilene, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lovely Hotel! Nice landscaping located on the lake. Free use of paddleboards and Kayaks. Hotel is very clean and staff are great. The hotel is practicing good covid protocals
Terryl, 2-night family trip
Verified Expedia guest review

2/10 Poor

John, 1-night trip
Verified Expedia guest review

8/10 Very good

Nice hotel. Well located. Good food. Poor service (no service in pool area & very slow restaurant service). It was raining and the roof was leaking a considerably amount of water, tables needed to be moved to avoid it. We took a free kayak ride and the lagoon boat trip was worth it (a little bit more expensive than outside, but you save time looking for one). Excellent massage service! in a nice cabanna with window floors.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very nice eco hotel. It was a last minute reservation and they came through for my family and I.
1-night family trip
Verified Expedia guest review

8/10 Very good

Beautiful place on the lagoon
Had a problem with an A/C but they immediately helped and moved me to a different and better room. Definitely get one of the superior rooms on the lagoon.
Charles, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Stunning, serene property with comfortable family room, enough to sleep 5. Delicious food and excellent service.
2-night family trip
Verified Expedia guest review