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RedLevel at Gran Melia Palacio de Isora - Tenerife

Photo gallery for RedLevel at Gran Melia Palacio de Isora - Tenerife

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On the beach, black sand, sun loungers, beach umbrellas
On the beach, black sand, sun loungers, beach umbrellas
Indoor pool, 3 outdoor pools, cabanas (surcharge), pool umbrellas
Indoor pool, 3 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of RedLevel at Gran Melia Palacio de Isora - Tenerife

RedLevel at Gran Melia Palacio de Isora - Tenerife

5.0 star property
Adults-only beachfront hotel with spa, near Alcala Beach

9.6/10 Exceptional

365 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Calle La Costa, s/n, Alcala, Guia de Isora, Tenerife, 38686
Main amenities
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 2 poolside bars
  • 5 bars/lounges
  • Full-service spa
  • 3 outdoor pools and indoor pool
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
For families
  • Sofa bed
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • -hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Fanabe Beach - 23 min drive
  • El Duque Beach - 18 min drive
  • Puerto Colon Marina - 17 min drive
  • Siam Park - 24 min drive
  • Playa de las Américas - 34 min drive

Getting around

  • Tenerife South Airport (TFS) - 27 min drive
  • La Gomera (GMZ) - 130 min drive
Map

About this property

RedLevel at Gran Melia Palacio de Isora - Tenerife

At RedLevel at Gran Melia Palacio de Isora - Tenerife, you can spend time at the beach enjoying beach umbrellas, beachside drinks, and sun loungers, plus activities like scuba diving, snorkeling, and surfing/body boarding are nearby. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps, and aromatherapy. La Terrasse, one of 7 restaurants, serves local and international cuisine and is open for dinner. Other highlights at this luxurious hotel include 2 poolside bars, a fitness center, and a spa tub. The helpful staff and location get great marks from fellow travelers.

All-inclusive

All-inclusive room rates at RedLevel at Gran Melia Palacio de Isora - Tenerife are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows standard cleaning and disinfection practices of Stay Safe with Meli� (Meli�)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for No between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 110 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 16
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
  • Guests age 6 and older are required to provide documentation of recent travel history (such as showing passport immigration stamps) and a complete a health declaration (PCR screening for COVID-19, issued within 72 hours before arrival in the Canary Islands) during check-in. Residents of the Canary Islands and guests that have stayed within the Canary Islands for 14 days prior to check-in are exempt from this requirement.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 16
  • Minimum check-in age is 16

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Specific rooms only*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Free covered onsite self parking
  • Free onsite valet parking
  • Onsite parking limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • 7 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Volleyball
  • Segway rentals/tours
  • Shopping
  • Access to nearby outdoor pool
  • Access to nearby indoor pool
  • Access to nearby health club
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Whale-watching nearby

Working away

  • Business center
  • 14 meeting rooms
  • Computer station
  • Conference space (12917 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Segway rentals/tours

Facilities

  • 1 building/tower
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness center
  • 3 outdoor pools
  • An indoor pool
  • Full-service spa
  • Spa tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Sofa bed
  • Premium bedding

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Recycling

Special features

All-inclusive

All-inclusive room rates at RedLevel at Gran Melia Palacio de Isora - Tenerife are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Spa by Clarins has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

La Terrasse - This poolside fine-dining restaurant specializes in local and international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Le Bistrot Provencal - Overlooking the ocean and garden, this bistro specializes in French cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Nami Asian Bistro - This restaurant specializes in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
L´Olio Trattoria & Pizza - Overlooking the ocean and pool, this theme restaurant specializes in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Oasis Mediterranean - This poolside restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Fees & policies

Pets

  • Pets are allowed for an extra charge of EUR 30 per pet, per night

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of No between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and Stay Safe with Meli� (Meli�).

Policies

Only registered guests are allowed in the guestrooms.

This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

RedLevel Gran Meliá Palacio Isora Tenerife
RedLevel Gran Meliá Palacio Tenerife
RedLevel Gran Meliá Palacio Tenerife Hotel
RedLevel Gran Meliá Palacio Tenerife Hotel Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel Guia de Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel
RedLevel Gran Meliá Palacio Isora Tenerife Guia de Isora
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel Gran Meliá Palacio I

Frequently asked questions

Overall score and ratings

9.6

Exceptional

9.5/10

Cleanliness

9.5/10

Staff & service

9.4/10

Amenities

9.5/10

Property conditions & facilities

9.6/10

Eco-friendliness
Write a review

10/10 Exceptional

A gem of a hotel and staff in Tenerife
Excellent hotel - lovely staff who were extremely helpful and friendly. Plenty of choices to eat both in the complex and in the area. Really enjoyed our stay and would go back there again.
Susan, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The incredible staff make this beautiful hotel into something truly special. Every single staff member is so lovely, friendly and will go above and beyond for you. We had a faultless stay and loved every minute. The only negative to me is the dark bedrooms and bathrooms. Couldn’t see to put on make up! But would definitely return. Gorgeous special staff and hotel
Karan, 7-night trip
Verified Expedia guest review

2/10 Poor

3 star not 5 star. Don’t stay!Rude staff, bad food
Manager isn’t trained, as she was told all our problems and didn’t resolve any or offer anything in return. From bad service, to rude staff, dirty rooms, bad food, it goes on and on. Shocked at how bad this hotel was (and only due to the staff) The views, buildings and pools are incredible, but mean nothing with such bad staff. And a manager that is unable to do her job! Do not stay!
John, 7-night trip
Verified Hotels.com guest review

8/10 Very good

This is our ‘go to’ place for winter and autumn breaks and look forward to returning each year because of the RedLevel concept. There have been subtle changes over the last 5 years, not all for the good, as the accountants seem to have forgotten
5-night trip
Verified Expedia guest review

10/10 Exceptional

Fantastic staff, great facilities and nothing was too much trouble.
5-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent property and very tranquil in January. No noise anywhere, very peaceful and very relaxing - probably because the kids are all at school! There are sections for adults only which we stuck to as well. The on site SPA is great too with plenty of treatments available too. The vegetarian options need to be reviewed and added to as well but we were only there for 2 nights so it was sufficient. You will need to pack long sleeve shirts, trousers and shoes to dine in a couple of the on-site restaurants which we were not expecting but enjoyed the food in the other restaurants that we dined in. it was 24C during the day but the nights are cold, so jumpers and jackets are a must. Really enjoyed our stay and would definitely go back again.
2-night romance trip
Verified Expedia guest review

8/10 Very good

7-night trip
Verified Expedia guest review

8/10 Very good

Just returned from a lovely break at the property. Disappointed that the spa wasn’t open during our stay also the Red Level breakfast was limited so we preferred the choice at Pangea. The Red level lounge was also disappointing the coffee machine was not working most of the time. On the plus side the staff at the open bar were very attentive.
5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Alastair, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

This is our 5th time at Red Level and we have already booked again for January. Fantastic in every respect!
Paul, 1-night trip
Verified Hotels.com guest review