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Sanctuary Lakes Fauna Retreat

Photo gallery for Sanctuary Lakes Fauna Retreat

Front of property
Outdoor pool
Property grounds
Economy Studio Villa | Individually decorated, individually furnished, iron/ironing board
Superior Family Villa | Individually decorated, individually furnished, iron/ironing board

Overview of Sanctuary Lakes Fauna Retreat

Sanctuary Lakes Fauna Retreat

3.5 star property
Lakefront aparthotel with outdoor pool, near Urangan Pier
9.2 out of 10 Superb
9.2/10 Superb

323 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Airport transfer
  • Kitchenette
  • Laundry facilities
  • Free parking
  • Free WiFi
Map
1 Shell Street, Urangan, QLD, 4655
Main amenities
  • 36 smoke-free apartments
  • Weekly housekeeping
  • Near the beach
  • Outdoor pool
  • Airport shuttle
  • Terrace
  • Air conditioning
  • Garden
  • Library
  • Convenience store
  • Snack bar/deli
  • Self-serve laundry
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Playground on site
  • Kitchenette
  • Television
  • Garden

Room options

About this area

What's nearby

  • In Urangan

Getting around

  • Hervey Bay, QLD (HVB) - 6 min drive
  • Airport shuttle (surcharge)

Restaurants

  • McDonald's - 18 min walk
  • Migaloo's Cafe Urangan Pier - 12 min walk
  • Paolo's Pizza Bar - 4 min drive
  • Bayswater Hotel - 11 min walk
  • Bayaroma - 4 min drive
Map

About this property

Sanctuary Lakes Fauna Retreat

Situated by the ocean, Sanctuary Lakes Fauna Retreat is a great choice for a stay in Hervey Bay. An outdoor pool and a snack bar/deli are other highlights, and apartments offer conveniences like refrigerators and microwaves. Fellow travelers say good things about the family-friendly amenities and nearby shopping.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 2 PM - 5:00 PM
  • Express check-in available
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 5:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 3 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Property amenities

Beach

  • Near the beach

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)

Family friendly

  • Children stay free (see details)
  • Free crib/infant bed
  • Playground

Kitchenette

  • Refrigerator
  • Stovetop
  • Microwave
  • Cookware/dishes/utensils
  • Electric kettle

Dining

  • Snack bar/deli

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall showerhead
  • Hair dryer
  • Towels provided
  • Free toiletries

Living spaces

  • Library

Entertainment

  • TV
  • DVD player

Outdoor areas

  • Patio
  • Terrace
  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Laundry facilities

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevators
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Limited housekeeping
  • Iron/ironing board
  • Front desk (limited hours)
  • Convenience store

Location highlights

  • Near the ocean
  • On the lake
  • Near the boardwalk
  • In the suburbs
  • In a regional park

Things to do

  • Whale watching nearby
  • Golf lessons nearby
  • Golf nearby

Safety features

  • Fire extinguisher
  • Smoke detector
  • Window guards

General

  • 36 rooms
  • Individually decorated
  • Individually furnished

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 15 years old are not allowed in the swimming pool without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned, and disinfectant is used to clean the property.

Social distancing measures are in place.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Policies

This property does not have elevators.
Onsite parties or group events are strictly prohibited.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Sanctuary Lakes Fauna Retreat
Sanctuary Lakes Fauna Retreat Condo
Sanctuary Lakes Fauna Retreat Condo Urangan
Sanctuary Lakes Fauna Retreat Urangan
Sanctuary Lakes Fauna Retreat Hervey Bay, Fraser Coast
ctuary s Fauna Retreat Uranga
Sanctuary Lakes Fauna Retreat Urangan
Sanctuary Lakes Fauna Retreat Aparthotel
Sanctuary Lakes Fauna Retreat Aparthotel Urangan

Frequently asked questions

Does Sanctuary Lakes Fauna Retreat offer free cancellation for a full refund?
Yes, Sanctuary Lakes Fauna Retreat does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sanctuary Lakes Fauna Retreat?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Sanctuary Lakes Fauna Retreat?
Yes, there's an outdoor pool.
Are pets allowed at Sanctuary Lakes Fauna Retreat?
Sorry, pets aren't allowed.
Is parking offered on site at Sanctuary Lakes Fauna Retreat?
Yes, there's free self parking.
Is airport shuttle service offered by Sanctuary Lakes Fauna Retreat?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Sanctuary Lakes Fauna Retreat?
You can check in from 2 PM - 5:00 PM. Check-out time is 10 AM. Express check-in and contactless check-out are available.
What is there to do at Sanctuary Lakes Fauna Retreat and nearby?
Sanctuary Lakes Fauna Retreat has an outdoor pool and a picnic area, as well as a garden.
Does Sanctuary Lakes Fauna Retreat have a kitchen or kitchenette?
Yes, there is a kitchenette which also includes a stovetop, a refrigerator, and a microwave.
Does Sanctuary Lakes Fauna Retreat have any outdoor private spaces?
Yes, each apartment features a patio.
What's the area around Sanctuary Lakes Fauna Retreat like?
Sanctuary Lakes Fauna Retreat is a short 12-minute walk from Urangan Pier and 13 minutes' walk from Hervey Bay Botanic Garden.

Reviews

9.2

Superb

8.8/10

Cleanliness

8.9/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Very good

Darleen, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

Verified Wotif guest review

8/10 Very good

Darleen, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

Accommodation was clean and comfortable. Access to lake fauna was amazing.
Andrew, 3-night trip
Verified Expedia guest review

4/10 Fair

Where do I begin? Please note, I have taken photos to back up the following. I had booked on line for 4 nights accommodation. Mon Jan 16 - Thu 19. I checked in mid afternoon, received instructions on where cabin 29 was and moved in only to discover 1. No Wifi. On inquiring with the managers why? I was told only a limited number of cabins had Wifi and if I wanted Wifi there was another cabin available for an extra $30 per night. That got me thinking maybe this was an up sell or a bit of a con. Had I known this on booking I would have booked elsewhere. 2. On checking the accommodation, I discovered: The bathroom light fitting had been replaced and a rather large hole had been left in the celing from the previous fitting. The hole had been stuffed with a ball of paper! 3.The toilet seat was not fitted correctly and was loose. 4.The shower screen door frame was really dirty at the base and looked and felt like it had not been cleaned properly in a long time. 4, The vanity basin and shower drains seemed to be partially blocked and took some time to clear. Not much fun when having a shower and standing in soapy water! 5.The main room celing had a long crack in it, directly over the bed. Also, where the celing cornice met the wall, there were long cracks. In both cases I could see where dust had been falling through. These cracks should be cleaned and sealed. I didn't think it was healthy to sleep under these cracks. I checked out the following morning.! Not a happy chappy!
Ian, 3-night trip
Verified Wotif guest review

10/10 Exceptional

Peaceful place, love the wildlife and atmosphere. Kids loved it. Staff were friendly. Would stay here again and would recommend
Verified Wotif guest review

10/10 Exceptional

Commendations great views, great great amenities
Verified Wotif guest review

8/10 Very good

Nice and quiet easy access to area
Verified Wotif guest review

10/10 Exceptional

Daniel, 3-night trip
Verified Wotif guest review

8/10 Very good

Really nice outlook, accommodation getting a bit tired, but overall enjoyable experience.
John, 3-night romance trip
Verified Wotif guest review