Ziil hotel owners will go out of there way to make you happy. Husband doesn't speak English, but wife does and she went out of her way to make sure we were completely satisfied. The hotel was extremely clean and rooms were clean. For the surrounding area, this hotel is a 5 star hotel, but please remember they don't have Beverly Hiltons in the lake. The only downfall is that you have to walk 2 blocks to train station, one block for bus. Taxi to Kreuzlingen is 18 Swiss Francs, expensive, but all taxis in Switzerland are. Train is 2 stops towards Romanshorn direction from main Kreuzlingen. I guess one nice advantage is you have to walk back to hotel from train station and there are pubs and restaurants on way back. In Kreuzlingen main station there isn't anything decent to eat after 6 or 7. Train to Romanshorn, 10 minutes, looks far on map, but it's not at all. If you can't stay in Romanshorn, stay here rather than Kreuzlingen by main station. I hope this helps. Would I recommend this hotels to others, definitely! Also, there is a grocery store in the adjacent parking lot, very helpful!!