Guests
All properties in Kantenah, Quintana Roo, Mexico

Grand Palladium Colonial Resort & Spa All Inclusive

Kantenah beachfront property with 14 restaurants and spa

  • Free buffet breakfast, free WiFi, and free parking
From
Rs16,665

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  • Grand Palladium Colonial Resort & Spa All Inclusive
  • Grand Palladium Colonial Resort & Spa All Inclusive
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  • Beach bar
  • Grand Palladium Colonial Resort & Spa All Inclusive
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1 / 90Grand Palladium Colonial Resort & Spa All Inclusive
Carretera Chetumal-Puerto Juarez, Kantenah, 77710, QROO, Mexico
7.6.Good.
  • En general estuvo bien pero el que solo estaba funcionando un lobby fue caotico largas…

    Jul 31, 2021

  • The staff is very respectful. They greet you, they listen to you. The only thing I'm not…

    Jul 11, 2021

See all 183 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Transport options
  • Free WiFi
  • Free parking
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 425 guestrooms
  • Daily housekeeping
  • On a private beach
  • 14 restaurants and 20 bars/lounges
  • Full-service spa
  • 6 outdoor pools and 5 spa tubs

Feel at home

  • Children's pool
  • Children's club
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Premium TV channels

What’s around

  • On a private beach
  • Puerto Aventuras Marina - 6.3 mi / 10.1 km
  • Akumal Beach - 6.6 mi / 10.7 km
  • Xel-Há Park - 12.3 mi / 19.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Garden View
  • Junior Suite Garden View
  • Romance Villa Suite Poolside
  • Deluxe Single use Garden View
  • Deluxe Triple Garden View
  • Junior Suite Poolside
  • Connecting Suite

What’s around

Landmarks

  • On a private beach
  • Puerto Aventuras Marina - 6.3 mi / 10.1 km
  • Akumal Beach - 6.6 mi / 10.7 km
  • Xel-Há Park - 12.3 mi / 19.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive
map
See on map
Carretera Chetumal-Puerto Juarez, Kantenah, 77710, QROO, Mexico

At a glance

Size

  • 425 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Free children's club (ages 2 - 17)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)

Food and drink

  • Free buffet breakfast daily
  • 14 restaurants
  • 20 bars/lounges
  • 2 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Racquetball/squash on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Working away

  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 14
  • Year Built - 2002
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • Furnished balcony

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking
  • Scuba-diving lessons
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Kids' club
  • Supervised activities for children between 2 and 17 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling
  • Tennis lessons
  • Windsurfing
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

El Dorado - Onsite steakhouse. Guests can enjoy drinks at the bar. Open daily.

Sumptuori - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.

Portofino - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

La Lola - This restaurant specializes in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Racquetball/squash on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.5 per accommodation, per night

Children & extra bedsPay at property

  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Service animals exempt from fees

Pool, spa & gym (if applicable)Pay at property

  • Facility access costs USD 50 per person, per day
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property accepts Visa, Mastercard, American Express and cash.

Also known as

  • Colonial Grand Palladium
  • Palladium Grand Colonial
  • Grand Palladium Colonial Resort Spa All Inclusive
  • Pallaum Colonial Inclusive Ka
  • Grand Palladium Colonial Resort & Spa All Inclusive Kantenah
  • Colonial Palladium
  • Grand Colonial Palladium
  • Grand Palladium Colonial Resort All Inclusive
  • Grand Palladium Colonial All Inclusive Kantenah
  • Grand Palladium Colonial Resort
  • Grand Palladium Colonial All Inclusive
  • Grand Palladium Colonial Resort All Inclusive Kantenah
  • Palladium Colonial Resort

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Grand Palladium Colonial Resort & Spa All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 6 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - midnight. Check-out time is noon.
  • Yes, there are 14 onsite restaurants, featuring Mexican cuisine. Nearby restaurants include Bloved Lounge & Restaurant (3.4 mi), Royal Grill (3.5 mi), and Paparazzi (6.3 mi).
  • Have fun with onsite activities like kayaking, volleyball, and scuba diving and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and Pilates. Indulge in a treatment at the spa and soothe your senses in one of the 5 spa tubs. Grand Palladium Colonial Resort & Spa All Inclusive also has 2 swim-up bars, 6 outdoor pools, and a private beach, as well as a sauna, a steam room, and an arcade.
7.6.Good.
  • 2.0.Poor

    NEVER AGAIN

    Terrible place to go. Food was bland. Alcohol was bland. Beds/pillows were uncomfortable (sofa bed was actually more comfortable!), slow draining showers, broken screens/heavy sliding door. Waited for Transportstion just to get to another place in the property for too long in the heat. Trash in the Koi ponds, workers left light bulbs and tools on the pathways, front desk impatient. Never again.

    Nissa, 10 night family trip, Jul 5, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Terrible service

    2 night family trip, Jun 28, 2021

    Verified Orbitz guest review

  • 4.0.Fair

    Natural environment around it.It was the only thing I like.Place need real makeover to meet the standards.It is understandable that covid-19 brought down a lot of places but GP is not even close to two ** for me.Safety measures are not met no sanitizers except @ buffets entrances Staff doesn’t know what they are doing with a little or no english.Food was Ok but same things every day.If compared to other hotels we were going before this place is not worth Your$$$$Sorry I wish it would be something nice to say but 0*****

    7 night family trip, Jun 26, 2021

    Verified Expedia guest review

  • 2.0.Poor

    This resort is not worth your time or money, dirty beach, they ran out of everything! From pool towels, shower towels, drinks, everything that makes staying in a hotel pleasurable. Nobody ever answered the phone at the front desk, room service, maintenance even the operator. The maids accidentally locked our bathroom door and it took 4 hours to get it unlocked, we missed our planned family pictures because we our clothes and makeup were in the bathroom, had to sit in the lobby the whole time reminding the reception manager to please have somebody unlock our door. We asked for extra pillows and blankets, because all they have on the bed is a thin cover sheet and a ultra thin cover, took 2 day’s and constant complaining. He snapped at me and said, there’s only so much he can do. His name was Edger. We spent the first 2 nights of our trip in the lobby, missing the two stage shows we really wanted to see. Never enough trams to get around the resort, and it’s a very big resort. We asked and payed for a room next to the pool and were told that’s what we have, not the case, all we saw we trees and more trees, and had to walk a fair distance to the pool. The bathtub/shower was so dirty, so we wore flip flops just in case. I’m pretty sure they never changed the sheets, I checked every day and there was makeup on them and hair. Bottom line, go elsewhere! Waste of money.

    7 night family trip, Jun 26, 2021

    Verified Expedia guest review

  • 4.0.Fair

    The check in , and the pool was so deep

    4 night family trip, Jun 24, 2021

    Verified Orbitz guest review

  • 8.0.Very good

    Did not like the understaffed receptionists. Waited to be checked in 1.5 hours. Also waited 2 hours in line to schedule the Covid testing. Other than that great resort with great food and drinks and gorgeous scenery. I would recommend the resort to my friends.

    8 night trip with friends, Jun 23, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Overall we enjoyed our stay. The resort was pretty much what we expected. The pools are huge and well maintained. The swim-up bars are nice and they have staff going around the pool to bring you drinks. We knew that seaweed was a potential issue before we booked this place and we expected to spend most of our time by the pool. I can confirm. The beach is unusable. Tons of seaweed and it stinks. You won't want to walk on the beach. Food is typical of a nice large resort. The buffets are fine. The "local" food tends to be better than the non-local food. In other words, if you go there to eat pizza and pasta you will be disappointed. Fruit selection was always great and veggies were never overcooked. For dinner, our experience with the restaurants that need a reservation was similar. Poseidon (the seafood restaurant located on the beach) was great. The Italian restaurant was laughingly bad. The Brazilian steak house was great. The resort offers for free the Covid tests you will need to fly back to the USA. What they don't tell you is that right after checking in you need to queue up to make your reservation to get tested. If you don't, when you show up to get tested they tell you there's no available appointment. They offered to book us a private testing service but it was $35 per person.

    6 night family trip, Jun 23, 2021

    Verified Expedia guest review

  • 2.0.Poor

    The food terrible, the service terrible, getting to out room waiting for the golf car to pick you up.."TERRIBLE" this trip was a waste of time just trying to get from point A to point B....I will never go and stay there again. My whole experience was just TERRIBLE....

    5 night romance trip, Jun 23, 2021

    Verified Expedia guest review

  • 2.0.Poor

    There was 120 of us that flew in for a wedding some of us has to wait 4-6 hours to get a room. I got the wrong room when I went To complain they did nothing I called 2 times that our bathroom sink was clogged and no one ever showed up fix the issue.

    5 night family trip, Jun 23, 2021

    Verified Orbitz guest review

  • 8.0.Very good

    I want aware of international fees when using my debit card. I wish the check in person would have mentioned that and also mention that covid testing should be booked right away or even that time because of limited schedule.

    6 night family trip, Jun 22, 2021

    Verified Expedia guest review

See all 183 reviews