Crystal Beach Hotel, Ocean City, United States of America

The balcony door was Detach and phone was not working.

Very expensive for what you actually get. Check in at 4 is a waste of your day. Hotel was outdated and very noisy. Strange to have a lobby on the second floor and having carry your luggage all the way to another building.

It was ok. The room was fine but the shower in the bathroom was broken leaving the water spraying every which way, making it hard to take a shower comfortably. Also the shower is super small. The room can with a jetted tub that was dirty so we went to the store to buy cleaning materials and tried to enjoy that. The staff was really unfriendly and not accommodating. I was also mislead into thinking my room FACED the water, which it didn’t. It faced a parking lot and if it looked over the balcony to my left i could see the water partially. The last thing that really bothered me is i was on an end unit 301. The staff or other hotel guest KEPT using the side door which it states DONT USE. So it literally sounded like ppl were coming in the room every 30-45 mins. Now imagine trying to sleep like that. I’m also pregnant. I would only stay again if I wasn’t on the end unit, hotel staff were friendlier and the fixed the basics. Like the shower.

Only hiccups were the room smelled of cigarettes when we walked in and took maintenance 4 hours to get around to bringing something to our room. I was able to get rid of the smell by opening up the balcony and the maintenance delay could’ve been an oversight because of the busy July 4th week. Overall very pleased with our stay at the Crystal Beach Hotel.

This is the second time we stay at this hotel. We like the location of it. The staff are very nice! Only one of the pools was open this time though.

We were told there would be no housekeeping service. That was OK by me but the room didn’t appear to be cleaned before we checked in. There were stains on the floor and the balcony was filthy. We did our best to clean for ourselves. We were given fresh towels and toilet paper when we asked. They offer a changing room so that you can enjoy the facilities while waiting for the room to be ready. It was not very clean. This was a non-smoking hotel and yet people were smoking on the balconies. Not just cigarettes but there was a distinct smell of marijuana. I could care less about someone’s practices but I didn’t appreciate the smell of weed when I tried to enjoy the evening air. The front desk staff were pleasant. The pool bar had excellent service, really good drinks and awesome food. We returned there are several times because of the above. I know it’s pricey to be on the boardwalk, but for the money that we paid, the room was sub par.

Way to hot in room and room service didn’t bring new towels

The stay was ok. Could have been cleaner! Wanted to stay one more night and they wanted $100.00 more then I originally paid! Moved to Days in. Much cleaner and the flooring was great!

I'll preface this by saying: we were unaware of just how truly difficult it would be to have a vacation during this pandemic. Throw in absolutely cold, miserable, and rainy weather from the moment we arrived at OC, and it was doomed from the start. Our room was a decent size with a pretty great "partial" view of the ocean. However, there was sand when we pulled the sofa bed out, there were no sheets on the bed, and when we called for sheets and pillows, they were OUT of pillows. Toilet paper was under lock and key so we had to call down and ask for it and then go and get it. No housekeeping was done during our stay due to the virus, which is understandable but still frustrating. Had we been able to exhaust ourselves laying on the beach and walking the boardwalk everyday, the comfort of the beds might not have been a problem. As it happens, we weren't able to, and so, we noticed the beds were so flat and hard it was like lying on plywood. The pillows were completely flat. Aside from the sand on the sofa, the actual cleanliness of the room upon arrival was fantastic. We also are breakfast from Barracuda, had it delivered to the room, and it was absolutely amazing. Overall, 2.5/5 stars.

It was a very nice stay, great view, and clean.