2/10 Poor
24 August 2022
The rooms smell awful. The staff (especially the older restaurant staff) is rude and waits for tips without earning it. The receptionists were nice though! This five star hotel does NOT provide laundry services. They said it’s because they are really busy but the hotel was empty so that doesn’t add up. The housekeepers were always visible. Wanting to enter the room while I was there. I’m sorry but at a five star hotel housekeeping should happen when I’m out of the room. I shouldn’t even know the face of the housekeepers. That’s how tips are earned! Just not a five star experience. Also the long chair mattresses at the beach were incredibly dirty. The resort overall also is really bizarre and seems like is perpetually under construction. With no zoning, no urban planning.
Mara
Mara, 3-night family trip
Verified Expedia guest review