Title: Disappointing experience with severe cleanliness issues, but outstanding support from Tamer
Review:
I recently stayed at this hotel and unfortunately, my experience was far below expectations.
Severe Bedbug Issue: Upon my arrival, which was late after midnight, I was shocked to find a terrifying amount of bedbugs in the first room. Because of the late hour, I couldn't cancel my booking to look for another hotel. I asked to change the room, but unfortunately, the second room had the exact same issue. It wasn't until the third room change that I finally got a room free of bedbugs. (I will be attaching photos and videos as proof).
Outdated Furniture vs. Online Photos: The furniture throughout the property is extremely old and poorly maintained. There is a massive, misleading difference between the polished photos shown on online booking platforms and the actual reality of the hotel.
Staff and Service: Overall, I did not feel comfortable with the attitude and treatment from most of the hotel staff. However, there was one major exception. Tamer at the reception was absolutely wonderful. He was incredibly polite, understanding, and went out of his way to help us in a very friendly and professional manner. He is truly the only positive highlight of this hotel.
Given the hygiene issues and the state of the property, I cannot recommend this hotel until deep cleaning and renovations are properly done.