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Hotel Pullman ZamZam Makkah

Photo gallery for Hotel Pullman ZamZam Makkah

Front of property
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Overview of Hotel Pullman ZamZam Makkah

UNESCO Sustainable Travel Pledge

Hotel Pullman ZamZam Makkah

5.0 star property
Luxury hotel with 2 restaurants, connected to a shopping center, near Great Mosque of Mecca

7.2/10 Good

1,027 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Air conditioning
  • Lounge area
  • Bathtub
  • Connecting rooms available
The price is ₹22,814
Price available on 28/02/2023
Map
Abraj Al-bait., Central Area Ajyad, Mecca, 21955

Room options

About this area

Restaurants

  • Al Qasr - 3 min walk
  • Starbucks - 4 min walk
  • Smashburger - 5 min walk
  • Simit Sarayi Makkah - 5 min walk
  • Al-Tayebat Restaurant - 5 min walk

About this property

Hotel Pullman ZamZam Makkah

Hotel Pullman ZamZam Makkah offers a great location, putting you within just a 10-minute walk of Great Mosque of Mecca and Kaaba. For a bite to eat, guests can check out Al Zahra, one of 2 restaurants, which serves breakfast, lunch, and dinner. Fellow travelers say good things about the helpful staff and breakfast.

Languages

Arabic, English, French, Hindi, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 1315 rooms
  • Arranged over 33 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 9:00 AM
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Couples wishing to share a room must provide proof of marriage

Children

  • Children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (SAR 400 per day)

Other information

  • Designated smoking areas
  • No alcohol allowed onsite

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Shopping

Working away

  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Library
  • Shopping mall on site

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

Languages

  • Arabic
  • English
  • French
  • Hindi
  • Indonesian

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding
  • Select Comfort mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Dining

Al Zahra - This restaurant serves breakfast, lunch, and dinner.
Al Yasmine - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Tea Garden - This coffee shop specializes in international cuisine and serves light fare only. Open 24 hours.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately SAR 90 per person
  • Early check-in can be arranged for an extra charge of SAR 400 (subject to availability)
  • Late check-out can be arranged for an extra charge of SAR 400 (subject to availability)

Children & extra beds

  • Rollaway beds are available for SAR 400.0 per night

Parking

  • Valet parking costs SAR 400 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

<p>Only Muslims are allowed to enter the holy cities of Mecca and Medina. </p> <p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts major credit cards and cash.</p>

Also known as

Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Mecca
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Mecca
Hotel Pullman ZamZam Makkah Hotel Mecca

Frequently asked questions

Does Hotel Pullman ZamZam Makkah offer free cancellation for a full refund?
Yes, Hotel Pullman ZamZam Makkah does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Pullman ZamZam Makkah?
As of 8 February 2023, prices found for a 1-night stay for 2 adults at Hotel Pullman ZamZam Makkah on 28 February 2023 start from ₹22,814, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Pullman ZamZam Makkah?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Pullman ZamZam Makkah?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Pullman ZamZam Makkah?
Yes. Valet parking costs SAR 400 per day.
What are the check-in and check-out times at Hotel Pullman ZamZam Makkah?
You can check in from 2:00 PM - 9:00 AM. There's a charge of SAR 400 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of SAR 400 (subject to availability). Contactless check-in and check-out are available.
Are there restaurants at or near Hotel Pullman ZamZam Makkah?
Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include Al Qasr (3-min walk), starbucks (4-min walk), and Smashburger (5-min walk).
What's the area around Hotel Pullman ZamZam Makkah like?
Hotel Pullman ZamZam Makkah is in the heart of Mecca, a short 6-minute walk from Great Mosque of Mecca and 6 minutes' walk from Kaaba. Travelers say the area is quiet and good for shopping.

Reviews

7.2

Good

7.0/10

Cleanliness

7.3/10

Staff & service

6.6/10

Amenities

6.9/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Folashade, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Shabbir, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

Not good!
The hotel is very close to the Haram and in the tours which is convenient for shopping that's really the only positives about it! The rooms are very small and the bathroom was so dirty and out of date (almost motel level facilities in the room)
3-night family trip
Verified Hotels.com guest review

6/10 Good

Tafadar, 7-night family trip
Verified Hotels.com guest review

2/10 Poor

Awni, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Rami, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Certainly not 5 stars.... Avoid
We have just returned from a 4 nights' stay (2 adults and 2 children stayed in a presidential suit). would i recommend this hotel or would i come back to it ? certainly not. Reasons : 1. extremely outdated. 2. poor internet connections. 3. poor food and restaurant experience. Only positive is the location, but i am sure there are other hotels with excellent location that offer better service. it is unfortunate that hotel management has decided to make zero investment for renovation and upgrade of the hotel and its services ( i believe no renovation have been made since it was first opened. also, the wifi network must be a decade old). The hotel does not deserve more than 3 stars (if even that).i will be writing separately to Accor as the hotel completely shakes my trust in this standards. Generally, I am not here for worldly things and this review aims for the hotel management to change its attitude in order to improve service provided for hotel guests.
AHMED, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

لا أنصح به
الفندق مهمل والأثاث متهالك. شاشات المصاعد معطلة. الحمام سيء وغير نظيف وبه حشرات. نصف ساعة لتسليم الغرفة بسبب عدم تواجد الى موظفين بالاستقبال. الافطار مزدحم جدا و صالة الأكل حارة جدا. .المطعم (ليس البوفيه) يتطلب ٤٥ دقيقة لتجهيز طلبك المول مزدحم جدا و المحلات اغلبها مغلق والبقية شعبية . لا انصح به لأي شخص يتوقع الحصول على تجربة ٥ نجوم بهذا السعر.
FAHAD, 3-night family trip
Verified Hotels.com guest review

6/10 Good

MASOOD, 7-night trip
Verified Hotels.com guest review

4/10 Fair

Needs renovation
The hotel is in dire need of renovations. There is a limit to how much you can clean and simply stains and damage are left. I believe renovations have started but I don’t know if any rooms are done yet. I have stayed at every clock tower hotel and this one is the cheapest and has equally the worst quality, service and food. That’s fine though because it’s the cheapest, especially for multi room suites. At my latest stay many checkin people didn’t speak English, or refused to, which was a little disappointing.
2-night family trip
Verified Hotels.com guest review