Casa Quetzal

Photo gallery for Casa Quetzal

Primary image
Terrace/patio
Terrace/patio
Premium bedding, in-room safe, individually decorated
Premium bedding, in-room safe, individually decorated

Overview of Casa Quetzal

Casa Quetzal

3.5 star property
City-center hotel within easy reach of Parish Church of San Miguel Arcangel

8.4/10 Very good

502 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Non-smoking
  • Bathtub
  • 24/7 front desk
The price is Rs 59
Price available on 06/07/2022
Map
Hospicio 34 Col. Centro, San Miguel de Allende, GTO, 37700
Main amenities
  • Daily housekeeping
  • Valet parking
  • Room service
  • Babysitting
  • Area shuttle
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
For families
  • Babysitting (surcharge)
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Bathtub or shower
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Area shuttle (surcharge)

About this property

Casa Quetzal

Casa Quetzal puts you 0.2 mi (0.4 km) from Parish Church of San Miguel Arcangel. Guests can indulge in massages or mani/pedis. Other highlights at this Colonial hotel include a terrace and a garden. The helpful staff and location get great marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 12 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Uncovered onsite valet parking (MXN 250 per night; includes in/out privileges)
  • Free offsite parking nearby

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Room service

Taking the kids

  • Babysitting (surcharge)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Premium bedding

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer (on request)
  • Towels

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Area shuttle service is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Uncovered valet parking costs MXN 250 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Casa Quetzal
Casa Quetzal Hotel
Casa Quetzal Hotel San Miguel de Allende
Casa Quetzal San Miguel de Allende
Hotel Casa Quetzal
Casa Quetzal Hotel
Casa Quetzal San Miguel de Allende
Casa Quetzal Hotel San Miguel de Allende

Frequently asked questions

Overall score and ratings

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.3/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

We stayed here on a weekend getaway from Guadalajara. The hotel exceeded our expectations BUT there two little gotchas: 1) The WIFI signal is pretty weak in the common area and does not reach the rooms AT ALL. So if you're planning on working remotely, this isn't the place. And 2) It takes about 25 min for the valet to retrieve your car so plan accordingly.
Igor, 1-night family trip
Verified Expedia guest review

6/10 Good

Property is beautiful..needs a lot of maintenance..has stuff sitting around, to where otherwise inviting rooftop terraces, look more like storage for gardening and cleaning supplies, etc. Place very well located, easy walk to Centro. Property is misrepresented on its website and Expedia, as it has NO WiFi in the rooms, be it free or otherwise, and our phones would not even work to use internet. The free parking is a 30 minute walk from the property, and valet needs about an hour to deliver your car. There’s traffic; It’s Centro. No on site parking. The biggest issue was that we checked into our king suite, and the toilet would not flush. The YOUNG WOMAN working the desk was VERY HELPFUL, or tried to be. She worked on the toilet with a plunger for 20 minutes, though toilet was not clogged. It just wouldn’t flush. She thought she’d fixed it, and left. She returned about an hour later, wondering how it was going. I let her know it still would not flush. (There are no phones in the room to call the front desk). She messed with it again, at which point I asked whether they had another room, as we were ready to head to Centro. We didn’t really come to San Miguel de Allende to sit around the room dealing with plumbing issues. She said they had no other rooms, so I asked, “so we’re to spend the afternoon, all night, and tomorrow morning, with a toilet that won’t flush?” She left to check.We moved to a room, downgrade to double bed, fixed that toilet ourselves.Nice staff!
Kellee, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

It is a very nice place with walking distance to everything. The main plaza/churches and very close to restaurants, shops. Check around the hotel, there are rooftops to hang out.
Hector, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Comfortable bed, very quiet, in the heart of SMA, sweetest staff, this is an authentic vintage space, nothing fancy. A great value for the price. We would definitely stay again.
Andrew, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

This small hotel was not only beautiful but the manager,Jesus and Administrator, Miguela were the kindest, most accommodating and generous people, not innkeepers, people that my husband and I have met in a long time. Our stay was magical and healing for me. American innkeepers could learn a lot from these genuinely kind people. We will most definitely be back.
Laurie Suzanne, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Vanessa, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Such a charm and still very close by to everything, staff was attentive and friendly and super welcoming! We arrived early and they let us store our bags in our room while we got food and waited for our check in at 3pm. And on our check out, they also let us keep our bags while we enjoyed our day. Super nice, the property itself is beautiful and I definitely would be back!
1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

A very nice “San Miguel Style” hotel with no fru frus but very good energy. Centrally located with lots of good restaurants and bars within 2/3 blocks. The price is right. The room was spacious, nicely decorated and quiet. The front desk people were extremely polite, helpful and available 24/7. We will certainly stay there again. :-)
Mikeal, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Expedia refused to help me with a mistake on booking! Casa Quetzal helped me when Expedia would not. Thank you!
1-night trip with friends
Verified Expedia guest review

6/10 Good

The property is charming and it is very well located. The staff is very friendly, the rooms are very clean, and they each have a distinct antique style. There are no amenities of any type (breakfast, swimming pool, gym, bar, coffee, etc) which is perfectly fine. Given its central location, this inn is an excellent choice for anyone who just wants a place to sleep in San Miguel de Allende. On the downside, right above the inn there's an entertainment venue (bar? night club?) which is very noisy with people shouting and playing music late at night (sometimes until 5:00 a.m.) so if you are unable to sleep in a noisy environment, I suggest you look for another place to stay (keeping in mid that most of the other centrally-located inns in this town will suffer from a similar noise problem) And finally, unless you are 5 ft (152 cm) or shorter, ask the property manager to house you in a room other than #108 which has a short (albeit wide) bed and a metal foot "board" that is guaranteed to get in the way of your feet if you are 160 cm or taller (at the time of this writing, a photo of that bed can be found among the images of Casa Quetzal on Expedia).
4-night trip
Verified Expedia guest review