1 October 2014
Location next to a "Matatu" terminal so is noisy
The Hotel was clean with good food and handy in that it has a bar and restaurant in the same premises, with Pool table and dancing floor. The staff could be a lot more customer friendly. I had booked on-line a standard double room. When I arrived the receptionist the standard double room is two single beds. And not a single double bed. We argued for over 20 minutes and would not change me to my request, unless I paid more. Not a good first impression to me. The instant over head shower heater is not very effective. So it was almost like washing with cold water. A shivering experience for myself coming from West Africa and not used to the chilly Nairobi weather. The restaurant staff were abrupt and showed little courtesy. Everyday, they had to refer to the reception to see if I was entitled to complimentary breakfast. I had to resort to breakfast in my room at an extra KSh100, to avoid this for one week. Even this, the breakfast was coming 30 minutes late. Just forcing me t9 rush for my other appointments.
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