4/10 Fair
31 August 2022
Terrible stay BROKEN BED
Terrible hotel. I was given room with 2 beds and 1 of the beds was totally broken. There was big hole in it and my spine hurted after the night spent in that bed. My wife slept in other bed was ok.
After the night I have complained to reception about it and demanded some kind of refund but was given just sorry. That is unacceptable for 4 star hotel and the price I paid almost 130 euros!! Bed is a basic most important thing in hotel room and I payed 130 euros for what? For sleeeping in broken bed?? If I knew I would have chosen hostel instead.
Shame on this hotel and the way how they treat the customers. Zero compensation for uncomfortable stay.
Dont stay in this hotel. Choose better onea in Mallorca. They dont deserve customers if they dont have basic manners how to refund customers for such a situations.

Lukasz
Lukasz, 1-night trip
Verified Hotels.com guest review