Best Western Papilio Hotel

Photo gallery for Best Western Papilio Hotel

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Outdoor pool
Outdoor pool
Executive Room, 1 Queen Bed, Non Smoking | Living area | LED TV
View from room

Overview of Best Western Papilio Hotel

Best Western Papilio Hotel

3.5 star property
3.5-star hotel in Surabaya with outdoor pool and restaurant

8.4/10 Very good

45 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Jalan A Yani No 176-178, Surabaya, 60235
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Free babysitting
  • Fitness center
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
  • Area shuttle
  • 24-hour front desk
  • Air conditioning
For families
  • Babysitting (free)
  • Children's pool
  • Rollaway/extra beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

Choose dates to view prices

About this area

What's nearby

  • Heart of Surabaya

Getting around

  • Surabaya (SUB-Juanda) - 11 min drive
  • Surabaya Gubeng Station - 8 min drive
  • Surabaya Pasar Turi Station - 9 min drive
  • Area shuttle (surcharge)

About this property

Best Western Papilio Hotel

3.5-star hotel in the city center
Consider a stay at Best Western Papilio Hotel and take advantage of a coffee shop/cafe, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a business center.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self parking and valet parking
  • An area shuttle, free newspapers, and ATM/banking services
  • Express check-out, a front desk safe, and a 24-hour front desk
Room features
All guestrooms at Best Western Papilio Hotel offer thoughtful touches such as 24-hour room service and laptop-friendly workspaces, as well as amenities like free WiFi and air conditioning. Guests reviews say good things about the comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and hair dryers
  • LED TVs with cable channels
  • Wardrobes/closets, refrigerators, and daily housekeeping


English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 226 rooms
  • Arranged over 36 floors


  • Check-in time from 2:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17


  • No cribs (infant beds)
  • Free babysitting


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Free onsite valet parking


  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children's pool
  • Free babysitting

Working away

  • Business center


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop


  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool


  • Elevator
  • In-room accessibility
  • Wheelchair-accessible public washroom
  • Wheelchairs available on site
  • Well-lit path to entrance


  • English
  • Indonesian

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Slippers
  • Iron/ironing board (on request)
  • Washer and dryer

Sleep well

  • Alarm clock
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water
  • Paper towels


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for IDR 350000.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel
Best Western Papilio Surabaya
Best Western Papilio
BEST WESTERN Papilio Hotel Surabaya, Java
Best Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel
Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel Surabaya

Frequently asked questions

Does Best Western Papilio Hotel offer free cancellation for a full refund?
Yes, Best Western Papilio Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Best Western Papilio Hotel?
As of 28 September 2022, prices found for a 1-night stay for 2 adults at Best Western Papilio Hotel on 13 October 2022 start from ₹3,369, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Best Western Papilio Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Best Western Papilio Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Best Western Papilio Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Best Western Papilio Hotel?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Best Western Papilio Hotel?
You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Best Western Papilio Hotel and nearby?
Best Western Papilio Hotel has an outdoor pool and a fitness center.
Are there restaurants at or near Best Western Papilio Hotel?
Yes, there's an onsite restaurant. Nearby restaurants include A&W Tamansari Papilio (5-min walk), Galeri Seafood (6-min walk), and Depot Mie 55 (6-min walk).
What's the area around Best Western Papilio Hotel like?
Best Western Papilio Hotel is in the heart of Surabaya, a short 12-minute walk from Universitas Islam Negeri Sunan Ampel Surabaya and 18 minutes' walk from City of Tomorrow.

Overall score and ratings


Very good




Staff & service




Property conditions & facilities

10/10 Exceptional

Ashfaq, 1-night trip
Verified guest review

8/10 Very good

pleasant stay
overall it was pleasant stay, super responsive customer service and room service.clean place and so many amenities nearby, easy access to airport too. thanks
2-night family trip
Verified guest review

10/10 Exceptional

Siti Zulaikha, 3-night trip with friends
Verified guest review

8/10 Very good

pros : Good breakfast Comfortable bed Friendly staff cons: toilet can b cleaner no shuttle service to nearby places
Diya, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

1-night trip
Verified Expedia guest review

10/10 Exceptional

No Alcoholic beverages on the entire property! A bit frustrated when tje 2 aeras are called "Lounges"!
2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

This is a great hotel! will come and visit again next time. Food were amazing and cleanliness is AWESOME! Keep it up Best Western. The only complain that I have is the "ELEVATOR" you should have more for a 36 floors building
Robert Tjipto, 2-night romance trip
Verified guest review

8/10 Very good

While the website says they have an airport shuttle, be sure to see the small print as it’s an added charge and has to be booked in advance. Other than that it was a clean, comfortable hotel close to the airport. We did not make use of additional amenities as we were just on a quick layover.
Charles, 1-night romance trip
Verified guest review

10/10 Exceptional

pervaiz, 3-night trip
Verified guest review

10/10 Exceptional

Good Hotel
Nice and comfortable room with friendly front desk staff. Surely will stay again on my next trip.
CHEE KIONG, 1-night business trip
Verified guest review