Ramee Grand Hotel and Spa, Pune, Pune, India

The hot water is not working and the sound from outside could enter my room. No toiletries this is too bad. But the service is so fast

Fine hotel. The only gripe I'd have is that they said they would organize a car for pick up from Mumbai airport, which worked out fine in the end. They said they would send a confirmation email. However this took 6 or 7 phone calls before the confirmation, lot's of "phone back to be sure", and promises to send the email, but nothing done. The first in our party to arrive checked at reception for the second car, but they were very unhelpful. I'd have been much happier if they'd just said they couldn't be bothered with the car, and I'd have got it somewhere else. Huge frustration right up to landing, the kind of stress that could have easily been avoided by the hotel staff.

Dated and over priced. Stars for facilities are accurate but very old. Every time I stay here (regret that it's close to my local office) I say never again - there must be something better.