The Square Surabaya

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Outdoor pool
Outdoor pool
Outdoor pool
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Overview of The Square Surabaya

The Square Surabaya

3.5 star property
Surabaya hotel with 1 outdoor pools, connected to a shopping center

7.6/10 Good

72 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Jl. Siwalan Kerto 146 - 148, Surabaya, East Java, 60236
Main amenities
  • Daily housekeeping
  • Restaurant and pool bar
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Room service
  • Coffee shop/cafe
  • 7 meeting rooms
  • Airport drop-off service
  • Terrace
  • 24-hour front desk
  • Convenience store
For families
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Choose dates to view prices

About this area

Getting around

  • Surabaya (SUB-Juanda) - 22 min drive
  • Surabaya Gubeng Station - 28 min drive
  • Surabaya Pasar Turi Station - 33 min drive
  • Airport drop-off service

Restaurants

  • Zybrick Coffee & Cantina - 4 min walk
  • Kantin Mie - 9 min walk
  • Pecel Murni Bu Yuning - 16 min walk
  • Depot Mie 55 - 4 min drive
  • Rollaas - 4 min drive

About this property

The Square Surabaya

3.5-star hotel connected to a shopping center
Consider a stay at The Square Surabaya and take advantage of an airport drop-off service, a poolside bar, and a grocery/convenience store. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), ATM/banking services, and 7 meeting rooms
  • Smoke-free premises, an elevator, and a gift shop
  • Guest reviews give good marks for the overall value
Room features
All guestrooms at The Square Surabaya include thoughtful touches such as premium bedding, as well as amenities like free WiFi and free newspapers.
Other amenities include:
  • Bathrooms with showers
  • 28-inch HDTVs with premium channels
  • Balconies, coffee/tea makers, and daily housekeeping

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
At check-in, guests must provide a negative Antigen COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 24 hours prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 120 rooms
  • Arranged over 17 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a negative Antigen COVID-19 test result

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a negative Antigen COVID-19 test result
  • Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 24 hours prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport drop off on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Grocery/convenience store

What to do

  • Shopping
  • Pool table

Working away

  • 7 meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2010
  • ATM/banking
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • 28-inch LCD TV
  • Premium cable channels

Home comfort

  • Coffee/tea maker
  • Slippers

Sleep well

  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water
  • Paper towels

More

  • Daily housekeeping

Fees & policies

Refundable deposits

  • Deposit: IDR 295000 per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 70000 for adults and IDR 50000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 150000 per vehicle
  • Early check-in can be arranged for an extra charge of IDR 180000 (subject to availability)
  • Late check-out can be arranged for an extra charge of IDR 180000 (subject to availability)

Pool, spa, & gym (if applicable)

  • Children under 14 years old are not allowed in the fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a negative Antigen COVID-19 test result.

The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 24 hours prior to check-in.

Policies

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Square Apartment Arcade
Square Apartment Arcade Hotel
Square Apartment Arcade Hotel Surabaya
Square Apartment Arcade Surabaya
Square Surabaya Hotel
Square Surabaya
The Square Surabaya Hotel
The Square Surabaya Surabaya
The Square Surabaya Hotel Surabaya

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at The Square Surabaya?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
How much does it cost to stay at The Square Surabaya?
As of 5 October 2022, prices found for a 1-night stay for 2 adults at The Square Surabaya on 12 October 2022 start from ₹1,310, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at The Square Surabaya?
Yes, there's an outdoor pool.
Are pets allowed at The Square Surabaya?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Square Surabaya?
Yes, there's free self parking.
Is airport shuttle service offered by The Square Surabaya?
Yes, a shuttle from the hotel to the airport is available. The charge is IDR 150000 per vehicle.
What are the check-in and check-out times at The Square Surabaya?
You can check in from 2 PM - midnight. There's a charge of IDR 180000 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of IDR 180000 (subject to availability).
What is there to do at The Square Surabaya and nearby?
The Square Surabaya has an outdoor pool and a fitness center.
Are there restaurants at or near The Square Surabaya?
Yes, there's an onsite restaurant. Nearby restaurants include Zybrick Coffee & Cantina (4-min walk), Kantin Mie (9-min walk), and Rumah Makan Sriwedari (2.1 mi).
Does The Square Surabaya have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Square Surabaya like?
The Square Surabaya is located a short 2-minute walk from Petra Christian University.

Overall score and ratings

7.6

Good

7.9/10

Cleanliness

7.5/10

Staff & service

7.0/10

Amenities

7.7/10

Property conditions & facilities

6/10 Good

In university are, rooms are occupied by the student and they come and go throughout the day so the elevator is always busy. Lobby is not on ground level and the elevator to the ground level is separated to the one goes to your room. The cleaning staff is very polite and friendly
14-night business trip
Verified Hotels.com guest review

4/10 Fair

2-night trip
Verified Expedia guest review

8/10 Very good

The staff are very helpful.
3-night family trip
Verified Expedia guest review

8/10 Very good

Good calue and clean secure hotel
I had one night here . Feels very safe and very good value . There was a starbucks below which was convenient
Nuriye, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ok stay
It was ok
1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

15-night trip
Verified Wotif guest review

10/10 Exceptional

lesaleh, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel friendly stuff very convenient to all
The hotel great ND the stuff too very convenient to every thing.the price is excellent
lesaleh, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel near the airport
Booked this hotel because we wanted somewhere inexpensive near to the airport. This place is a little out of the way, but if you're taking a cab/grab it shouldn't be a big deal. It's also on top of a mall so that's pretty handy. The room's clean enough, and large! The bathroom is a little small, and the shower doesn't have a door so the water kinda gets everywhere. Wifi is inconsistent.
1-night trip
Verified Expedia guest review

4/10 Fair

Mark, 1-night trip
Verified Hotels.com guest review