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SmartRental Atocha

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Apartment, 2 Bedrooms (1 bathroom) | Down comforters, memory foam beds, desk, iron/ironing board
Down comforters, memory foam beds, desk, iron/ironing board
Apartment, 2 Bedrooms (2 bathrooms) | Living room | 47-inch TV with cable channels
Duplex, 2 Bedrooms (2 bathrooms) | Down comforters, memory foam beds, desk, iron/ironing board
47-inch TV with cable channels

Overview of SmartRental Atocha

SmartRental Atocha

4.0 star property
City-center aparthotel within walking distance of Plaza de Santa Ana

8.0/10 Very good

184 verified Hotels.com guest reviews

Popular amenities

  • Free WiFi
  • Airport transfer
  • Kitchen
  • Non-smoking
  • Air conditioning
  • Refrigerator
The price is ₹6,814
Price available on 01/02/2023
Map
Calle Santa Maria, 36, Madrid, Madrid, 28014

Room options

About this area

What's nearby

  • In Madrid Centro
  • Prado Museum - 8 min walk
  • Puerta del Sol - 10 min walk
  • El Retiro Park - 10 min walk
  • Gran Via Street - 10 min walk
  • Plaza Mayor - 14 min walk
  • Royal Palace of Madrid - 21 min walk
  • Museo Nacional Centro de Arte Reina Sofia - 4 min drive
  • Plaza de Santa Ana - 4 min drive
  • Puerta de Alcala - 10 min drive
  • WiZink Center - 12 min drive

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 24 min drive
  • Madrid (XOC-Atocha Train Station) - 13 min walk
  • Atocha Cercanías Station - 14 min walk
  • Madrid Atocha Station - 14 min walk
  • Anton Martin Station - 4 min walk
  • Estación del Arte - 8 min walk
  • Lavapies Station - 9 min walk
  • Airport shuttle (surcharge)

Restaurants

  • El Alambique - 2 min walk
  • Terra Mundi - 2 min walk
  • La Sanabresa - 2 min walk
  • Los Gatos - 2 min walk
  • La Malontina - 2 min walk
Map

About this property

SmartRental Atocha

SmartRental Atocha offers a great location, putting you within just a 10-minute walk of Puerta del Sol and Prado Museum. Apartments feature bonuses like washing machines, refrigerators, and microwaves. The helpful staff and WiFi get good marks from fellow travelers. Public transportation is just a short walk: Anton Martin Station is 4 minutes and Estación del Arte is 8 minutes.

Languages

English, Romanian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property

Social distancing

Contactless check-out
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM - 7:30 PM
  • Express check-out available
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 11:00 AM - 7:30 PM
  • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and an access code; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Property amenities

Internet

  • Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Kitchen

  • Refrigerator (full size)
  • Stovetop
  • Microwave
  • Toaster
  • Electric kettle
  • Cookware/dishes/utensils

Bedrooms

  • Down comforter
  • Memory foam mattress
  • Bed sheets provided

Bathrooms

  • Shower
  • Towels provided
  • Hair dryer
  • Free toiletries

Entertainment

  • 47-inch TV with cable service

Laundry

  • Washing machine

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Multilingual staff
  • Housekeeping (on request)
  • Iron/ironing board
  • Front desk (limited hours)

Location highlights

  • Near a metro station
  • Near a train station
  • In the city center
  • In the historical district

Safety features

  • Window guards

General

  • 15 rooms
  • 4 floors
  • 1 building
  • Built in 1932

Fees & policies

Refundable deposits

  • Breakage deposit: EUR 300 per stay

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 30 per vehicle (one-way, maximum occupancy 4)
  • Late check-in after 8:00 PM can be arranged for an extra charge
  • Housekeeping is available for an additional fee

Children & extra beds

  • Airport shuttle service for children up to age 2 costs EUR 30 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned, and disinfectant is used to clean the property.

Contactless check-out is available.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Property Registration Number VT2405, VT2406, VT2407, VT1664 - VT1672

Also known as

Madrid4Rentals Barrio las Letras
SmartRentals Atocha Apartment Madrid
SmartRentals Atocha Apartment
SmartRentals Atocha Madrid
SmartRentals Atocha
Madrid SmartRentals Atocha Apartment
Madrid SmartRentals Atocha Apartment Madrid
Madrid SmartRentals Atocha Madrid

Frequently asked questions

Does SmartRental Atocha offer free cancellation for a full refund?
Yes, SmartRental Atocha does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at SmartRental Atocha?
As of 31 January 2023, prices found for a 1-night stay for 2 adults at SmartRental Atocha on 1 February 2023 start from ₹6,814, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at SmartRental Atocha?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Are pets allowed at SmartRental Atocha?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at SmartRental Atocha?
Sorry, there's no onsite parking at SmartRental Atocha.
Is airport shuttle service offered by SmartRental Atocha?
Yes, an airport shuttle is available. The charge is EUR 30 per vehicle one-way.
What are the check-in and check-out times at SmartRental Atocha?
You can check in from 3 PM - 7:30 PM. Check-out time is 11 AM. Express check-out and contactless check-out are available.
What is there to do at SmartRental Atocha and nearby?
Recommended spots to visit include Plaza de Santa Ana (7-min walk) and Thyssen-Bornemisza National Museum (7-min walk), along with Prado Museum (8-min walk) and Museo Nacional Centro de Arte Reina Sofia (8-min walk).
Are there restaurants at or near SmartRental Atocha?
Yes. Nearby restaurants include Rayén Vegano (3-min walk) and Fuente de la Fama (3-min walk).
Does SmartRental Atocha have a kitchen or kitchenette?
Yes, there is a kitchen which also includes a toaster, cookware, and a refrigerator.
What's the area around SmartRental Atocha like?
SmartRental Atocha is in Madrid Centro, a short 4-minute walk from Anton Martin Station and 10 minutes' walk from Puerta del Sol. Travelers say this aparthotel is in a good location.

Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.1/10

Property conditions & facilities

Reviews

6/10 Good

Our family vacation in Madrid
Check-in was a bit difficult, but they were responsive over the phone and we did manage to check-in after about an hour. The place can definitely use some updates to the bathroom, shower door was not closing in the downstairs bathroom and the upstairs shower the water was backing up. Beds were comfortable, but some of the radiators didn't work in the apartment and it was colder in the first floor bedroom. Overall this place was OK but can definitely use some TLC.
Alexander, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Qiushi, 2-night trip
Verified Expedia guest review

4/10 Fair

Disappointed
Had two call many times to get info about my key and the shower was blocked so I had to call them and complain. They did fixed it later on the day but it should not happen in the first place.
Cristina, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

The Space within the unit was good....But the condition of the unit was definitely not up to standard. We could not lock the lower washroom door as it was jammed and the handle on the inside was broken. Also one of the bedroom's headroom was all scraped up and the surface was not pleasant to look at... The main area of disappointment was the lack of Service and Courtesy. When we arrived at the building we could not get in as there was no one there to welcome us. We tried to email and to text but nothing worked. We only managed to get into the building when a guest was kind enough to let us in and gave us the telephone number to make contact.. When we did make contact the person from SmartRental said that we had to make a payment of Euro 200 in case we damage something in the condo.I said ok and gave my Visa number which he said did not work. so i gave my Master Card which he said also did not work. Then Smartrental said i would have to make the payment in person and to do that i would have come to where he was located. He gave me the address of his location. I got a Taxi and after a 15 minute drive ( one way) I got to the location where two guys were sitting behind a Desk in a Hallway. This looked to me as being rather suspicious. Anyway I gave my Visa Card, and for whatever reason the Visa card worked this time. ( It did not work when I was giving the number over the phone) I only hope this was Not a scam, because I left the Unit in perfect condition ( as i found it )
Joe peter, 7-night family trip
Verified Expedia guest review

2/10 Poor

Poor location, not safe for families, zero communication from property management, don't care attitude, horrible customer service. Made me walk 25 minutes with my family standing outside because their log in app failed. So not use this property. Please for your family's comfort, safety, cleanliness please do not use
Feras, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great communication Great location Building and room are super clean Room was super cute Definitely Recommend
Johanna, 1-night family trip
Verified Expedia guest review

6/10 Good

Sofa bed was broken. I suffered from back pain for over a week. Linens were dirty.
2-night family trip
Verified Hotels.com guest review

8/10 Very good

Jenny, 3-night family trip
Verified Hotels.com guest review

6/10 Good

2-night trip
Verified Expedia guest review

2/10 Poor

WORST EXPERIENCE EVER, STAY AWAY FROM SMARTRENTALS
First, the apartment they gave us was not the one we had selected when booking the place. The apartment they gave us was much darker. The biggest problem was that it only had 3 beds, despite of being 4 people in our group/family. When I called SmartRentals, they asked me to use the sofa bed in the living room. Problem was that the sofa bed: a) didn't have an actual mattress, and b) was old and filthy (see pictures). They did send a mattress after a while, but all beds were very uncomfortable in general, so bad nights all along. Finally, and I know this is not critical, but speaks to the poor quality of service... they only gave us one roll of toilet paper for the entire stay! So all in all... worst experience I have ever had with this type of rentals. I tried to have them move us to a different apartment, but were completely ignored after giving them my feedback. I strongly recommend staying away from any SmartRentals location.
David, 2-night family trip
Verified Hotels.com guest review