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Mercure Kota Kinabalu City Centre

Photo gallery for Mercure Kota Kinabalu City Centre

Superior Room, 1 King Bed, View | View from room
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board

Overview of Mercure Kota Kinabalu City Centre

UNESCO Sustainable Travel Pledge

Mercure Kota Kinabalu City Centre

4.0 star property
4-star hotel in Downtown Kota Kinabalu with 2 restaurants and 2 bars/lounges

7.8/10 Good

584 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
41, Jalan Gaya, Pusat Bandar, Kota Kinabalu, Sabah, 88000

Room options

About this area

What's nearby

  • In Downtown Kota Kinabalu
  • Imago Shopping Mall - 10 min drive
  • 1Borneo Hypermall - 13 min drive

Getting around

  • Kota Kinabalu Intl. Airport (BKI) - 17 min drive
  • Tanjung Aru Station - 11 min drive

Restaurants

  • Nishiki Japanese Restaurant - 4 min walk
  • Fook Yuen - 5 min walk
  • Yu Kee Bak Kut Teh - 5 min walk
  • Keng Wan Hing - 6 min walk
  • Coffee Bean & Tea Leaf - 6 min walk

About this property

Mercure Kota Kinabalu City Centre

Enjoy your visit to Kota Kinabalu with a stay at Mercure Kota Kinabalu City Centre. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Fratini's, one of 2 restaurants, which serves Italian cuisine and is open for lunch and dinner. The location and nearby shopping get good marks from fellow travelers.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 310 rooms
  • Arranged over 25 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-out available
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (MYR 20 per night)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's menu

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Languages

  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Fratini's - This restaurant specializes in Italian cuisine and serves lunch and dinner. A children's menu is available.
Mou Passant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Compass - Onsite rooftop bar. Happy hour is offered.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 65 for adults and MYR 32.5 for children (approximately)

Parking

  • Self parking costs MYR 20 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Mercure Kota Kinabalu City Centre Opening September 2016 Hotel
Mercure Opening September 2016 Hotel
Mercure Kota Kinabalu City Centre Opening September 2016
Mercure Opening September 2016
Mercure Kota Kinabalu City Centre Opening November 2016 Hotel
Mercure Opening November 2016 Hotel
Mercure Kota Kinabalu City Centre Opening November 2016
Mercure Opening November 2016
Mercure Kota Kinabalu City Centre Opening April 2017 Hotel
Mercure Opening April 2017 Hotel
Mercure Kota Kinabalu City Centre Opening April 2017
Mercure Opening April 2017
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre (Opening December 2017)
Mercure Kota Kinabalu City Centre (Opening April 2017)
Mercure Kota Kinabalu City Centre (Opening November 2016)
Mercure Kota Kinabalu City Centre (opening March 2016)
Mercure Kota Kinabalu City Centre (Opening October 2016)
Mercure Kota Kinabalu City Centre (Opening September 2016)
Mercure Kota Kinabalu City Centre (opening June 2016)
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre Kota Kinabalu
Mercure Kota Kinabalu City Centre Hotel Kota Kinabalu

Frequently asked questions

Does Mercure Kota Kinabalu City Centre offer free cancellation for a full refund?
Yes, Mercure Kota Kinabalu City Centre does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Kota Kinabalu City Centre?
As of 3 December 2022, prices found for a 1-night stay for 2 adults at Mercure Kota Kinabalu City Centre on 13 December 2022 start from ₹3,632, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Kota Kinabalu City Centre?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mercure Kota Kinabalu City Centre?
Yes, there's an outdoor pool.
Are pets allowed at Mercure Kota Kinabalu City Centre?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure Kota Kinabalu City Centre?
Yes. Self parking costs MYR 20 per night.
What are the check-in and check-out times at Mercure Kota Kinabalu City Centre?
You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
What is there to do at Mercure Kota Kinabalu City Centre and nearby?
Mercure Kota Kinabalu City Centre has 2 bars and an outdoor pool, as well as a fitness center.
Are there restaurants at or near Mercure Kota Kinabalu City Centre?
Yes, there are 2 onsite restaurants, featuring Italian cuisine. Nearby restaurants include Nishiki Japanese Restaurant (4-min walk), Fook Yuen (5-min walk), and Yu Kee Bak Kut Teh (5-min walk).
What's the area around Mercure Kota Kinabalu City Centre like?
Mercure Kota Kinabalu City Centre is in Downtown Kota Kinabalu, a short 7-minute walk from Gaya Street Sunday Market and 7 minutes' walk from Wisma Merdeka. Travelers say the area is walkable and good for shopping.

Overall score and ratings

7.8

Good

7.9/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.7/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very good

Good location
The water heater on our first night stay was crazy hot, could not get the neutral temperature no matter which side i turned the knob. But the location is fantastic.
Huey Yi, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night business trip
Verified Hotels.com guest review

8/10 Very good

2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Good location for shopping!
The best location for my stay as it was so near with all the shopping mall... thanks to all the staff who attend us during our stay!
Tan, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

ng, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Mohd Redzwa, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Mohd Amiruddin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Car parking didnt provided
Rose, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Siew Lan, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

lousy
I'm disappointed that your service and facilities are below par. Firstly your curtain is not well maintained and upkeep is bad with torn on it ( please refer to photo). Secondly your hotel is not providing the basic in room coffee and tea bag, While I request from the front desk he replies the coffee is "By request only" Wow I thought it must be a luxury or hi quality of coffee. It makes me speechless when the housekeeper sends me the unknown brand instant coffee and I am doubtful about consuming it. Thirdly while I planning walk to nearby convenience store it was raining dog and cat I'm request umbrella from the concierge, he told me that hotel not providing umbrella, it make me feel the unpleasure to staying your hotel for the next visit. However I hope you can improve on what I've commented.
Thiam Soon, 1-night business trip
Verified Hotels.com guest review