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1 room, 2 adults

Volando Urai Spring Spa and Resort

4-star4 stars
No.176,Sec. 5, Xinwu Rd, Wulai Dist., New Taipei City, 23341, Taiwan

Adults-only hotel with 2 restaurants, near Wulai Old Street
  • Free local cuisine breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Taiwan may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • The property was quite old but fairly well-maintained. We stayed in a bigger room but…Dec 11, 2020
  • Beautiful property and view, wonderful staffs. Some parts of the building showing signs…Jul 4, 2020

Volando Urai Spring Spa and Resort

from Rs46,364
  • Grand Double Room, River View (Include French Dinner and American Breakfast)
  • Rooftop Suite Double (Include French Dinner and American Breakfast)
  • Deluxe Double Room, City View (Include French Dinner and American Breakfast)

What’s around Volando Urai Spring Spa and Resort

Landmarks

  • In Wulai
  • Wulai Old Street - 25 min walk
  • Lover's Trail - 36 min walk
  • Wulai Waterfalls - 2.5 mi / 4.1 km
  • XinXian Trail - 4.2 mi / 6.8 km
  • Bitan Waterfront Shopping District - 8.2 mi / 13.3 km
  • YingHe Cave Trailhead - 9.8 mi / 15.8 km
  • Gongguan Night Market - 13.7 mi / 22.1 km

Getting around

  • Songshan Airport (TSA) - 70 min drive
  • Taoyuan International Airport (TPE) - 77 min drive
  • Wulai Scenic Train Station - 29 min walk
  • Wulaitai Station - 13 min drive
  • Wanhua Station - 23 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 22 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • Taiwan may have travel restrictions in place, including self-quarantine, due to COVID-19.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 8
  • Minimum check-in age is 20

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Onsite parking includes off-street options

  • Free offsite parking nearby

Payment types at the property

  • Cash

Other information

  • Caters to adults only
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free local cuisine breakfast daily
  • 2 restaurants
  • Snack bar/deli
  • Room service
Things to do
  • Full-service spa
  • Spa treatment room(s)
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
Accessibility
  • In-room accessibility
Languages Spoken
  • Chinese
  • English
  • Japanese

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
Freshen up
  • Partially open bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Dasha Spa has 5 treatment rooms. Services include body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with hot springs/mineral springs and a sauna.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Dining

Soyan - This brasserie serves breakfast and dinner. Reservations are required.

Awards and affiliations

The property is a member of Relais & Chateaux.

Volando Urai Spring Spa and Resort’s small print

Also known as

  • Urai Volando
  • Volando Urai Spring Spa And
  • Volando Urai Spring Spa and Resort Hotel
  • Volando Urai Spring Spa and Resort New Taipei City
  • Volando Urai Spring Spa and Resort Hotel New Taipei City
  • Volando Urai
  • Volando Urai Spring
  • Volando Urai Spring Spa
  • Volando Urai Spring Spa & Resort New Taipei City
  • Volando Urai Spring Spa New Taipei City
  • Volando Urai Spring Spa Resort
  • Volando Urai Spring Spa Resort New Taipei City
  • Volando Urai Spring Taipei Ci

Policies

  • Hot springs access available from 8:00 AM to 11:00 PM.
  • Guests under 12 years old are not allowed in the spa.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    This property accepts credit cards and cash.

    Mandatory fees

    The charges below are included in the total price displayed:

    • Gala dinner fee

    Optional extras

    Airport shuttle service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Volando Urai Spring Spa and Resort

    • Does Volando Urai Spring Spa and Resort offer free cancellation for a full refund?
      Yes, Volando Urai Spring Spa and Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Volando Urai Spring Spa and Resort?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Volando Urai Spring Spa and Resort?
      Yes, there's free self and valet parking.
    • Are pets allowed at Volando Urai Spring Spa and Resort?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Volando Urai Spring Spa and Resort?
      You can check in from 3:00 PM - noon. Check-out time is noon.
    • Are there restaurants at or near Volando Urai Spring Spa and Resort?
      Yes, there are 2 onsite restaurants. Nearby restaurants include Siliq (14-min walk), La Villa Wulai (3.7 mi), and 家味私房牛肉麵 (8 mi).
    • Is airport shuttle service offered by Volando Urai Spring Spa and Resort?
      Yes, an airport shuttle is available.
    • What is there to do at Volando Urai Spring Spa and Resort and nearby?
      Onsite recreation at Volando Urai Spring Spa and Resort includes hot springs. Indulge in a treatment at the spa and soothe your senses in the spa tub. Volando Urai Spring Spa and Resort also has a sauna and a steam room.

    Recent reviews

    Superb 9.0 From 100 reviews

    Exceptional 10.0
    Exceptional services and great view. Definitely would come back in the future.
    us1 night romance trip
    Very good 8.0
    Zen hot spring in Taipei
    We love the service and the property. We’re greeted with warm friendly staff and very detailed introduction of the hotel by Jacob. The dinner at the restaurant was very nice. The public hot spring area need a little tidying up , we end up soaking up in the hot spring 🛀 bathtub in our room . Our room was the rooftop suite with balcony, specious and comfortable bed 🛌, only misshaped was some dirty used teapot and open bottles of drink in the refrigerator. Overall the price was high for what they offered. We love hot spring in Japan and this hot spring hotel need to pay more attention to details if they want return customers. The essential oil burner they use through out the hotel was big plus, feels very calm & relaxing 😌
    Janet, us1 night trip
    Exceptional 10.0
    It's very quite and private. The service and food are absolutely amazing and filling.
    hk2 night romance trip
    Very good 8.0
    Quiet hot spring resort
    The hotel is generally great for hot spring, the French cuisine and for resting. There are not many facilities in the hotel other than the private hot spring and the public hot spring. There is no gym, library or other facilities you would expect in a hot spring resort. Check-in was not very smooth and organised. We drove and arrived the hotel, with the valet parking staff not super friendly... We arrived the hotel at 2:45pm, hoping that we could get to the room immediately, but were told that the room was not available yet (official check-in time is 3pm and we have emailed in advance that we will be on time). We were sent to the restaurant for afternoon tea, but the waitress at the restaurant was not told that we were being sent to the restaurant, and hence she was puzzled and kept asking whether we were hotel residents and our room number (which we did not know)... When we got back to reception by ourselves at 3:15pm, we were led to our room, but the staff was unable to find another key of our room (we should be given 2 keys), and they had to come back to our room 15 minutes later to pass us the other key.
    Ho, gb1 night romance trip
    Exceptional 10.0
    Great spa and services hotel. Dinner and breakfast
    Patchpornluk, th1 night romance trip
    Exceptional 10.0
    Good and clean
    Good and clean
    ca1 night trip
    Exceptional 10.0
    The best
    Excellent. Hotel staff are very nice. Enjoy it a lot
    amy, hk2 night romance trip
    Very good 8.0
    Beautiful views, courteous service and the ambience with the ritual is calming. Layout not so good in that there is a lot of step climbing and u covered parts through umbrella standa are throughout
    G, us2 night family trip
    Good 6.0
    Service was fine but way below what one would expect of a Relais & Chateaux hotel. No one helped with our luggage upon arrival and we had to collect our luggage from the hotel shuttle and took that to the lobby by ourselves. Many facilities were not available/cancelled during our stay and no alternative was offered. Hotspring facilities were rather basic and quite crowded in the afternoon.
    Yu, hk1 night trip
    Exceptional 10.0
    Friendly and experience staff. A relax stay. .....
    linda, gb1 night trip

    Volando Urai Spring Spa and Resort