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Shangri-La Toronto

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Presidential Shangri-La Suite, Balcony | Premium bedding, minibar, in-room safe, desk
Indoor pool, free cabanas
Indoor pool, free cabanas
Indoor pool, free cabanas
Premier Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk

Overview of Shangri-La Toronto

VIP Access

Shangri-La Toronto

5.0 star property
Luxury aparthotel with 2 restaurants, near Scotiabank Arena

9.4/10 Exceptional

1,037 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is ₹32,604
Price available on 25/12/2022
Map
188 University Avenue, Toronto, ON, M5H 0A3

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About this area

What's nearby

  • In Downtown Toronto
  • Toronto Eaton Centre - 9 min walk
  • Ripley's Aquarium of Canada - 11 min walk
  • Rogers Centre - 12 min walk
  • Scotiabank Arena - 12 min walk
  • CN Tower - 12 min walk
  • University of Toronto - St. George Campus - 17 min walk
  • Royal Ontario Museum - 27 min walk
  • Casa Loma - 42 min walk
  • Metro Toronto Convention Centre - 4 min drive
  • Hockey Hall of Fame - 4 min drive

Getting around

  • Billy Bishop Toronto City Airport (YTZ) - 13 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 29 min drive
  • Exhibition Station - 6 min drive
  • Union Station - 9 min walk
  • Bloor Station - 10 min drive
  • King St West at University Ave West Side Stop - 3 min walk
  • Queen St West at University Ave Stop - 3 min walk
  • St Andrew Station - 3 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Yuzu No Hana - 2 min walk
  • Elephant & Castle - 2 min walk
  • Momofuku Noodle Bar - 2 min walk
  • JaBistro - 2 min walk
  • Ruth's Chris Steak House - 2 min walk

About this property

Shangri-La Toronto

Shangri-La Toronto is just 2.1 mi (3.4 km) from the airport and offers a shuttle (available 24 hours) for CAD 199 per vehicle roundtrip. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and Bosk, one of 2 restaurants, serves breakfast, lunch, and dinner. There are 2 bars/lounges and an indoor pool, and apartments include upscale features like soaking tubs and iPads. Fellow travelers say great things about the helpful staff and location. The property is just a short walk to public transportation: King St West at University Ave West Side Stop is 3 minutes and Queen St West at University Ave Stop is 3 minutes.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Property is kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM - 5:00 AM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age - 19
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in
  • For more details, please contact the property using the information on the booking confirmation
  • The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 50 lbs)*
  • Restrictions apply*
  • Food and water bowls available

Property amenities

Beach

  • Near the beach

Pool/Spa

  • Indoor pool
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • Spa treatment rooms
  • Manicures and pedicures
  • Body scrubs
  • Sports massage
  • Hydrotherapy
  • Body treatments
  • Body wraps
  • Deep-tissue massages
  • Aromatherapy
  • Facials
  • Hot stone massages

Internet

  • Free WiFi

Parking and transportation

  • Valet parking on site (CAD 50.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Family friendly

  • Children stay free (see details)
  • Babysitting (surcharge)

Restaurants on site

  • Bosk
  • Lobby Lounge
  • Giovane Caffe

Food and drink

  • Coffee/tea maker

Dining

  • Full breakfast available for a fee daily 7:00 AM–10:30 AM: CAD 56 for adults and CAD 56 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Minibar
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Hypo-allergenic bedding
  • Bed sheets provided
  • Pillow menu
  • Alarm clock

Bathrooms

  • Separate bathtub and shower
  • Rainfall showerhead
  • Deep soaking bathtub
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Soap
  • Bathrobes
  • Designer toiletries
  • Toilet paper

Entertainment

  • 48-inch LCD TV with satellite service
  • iPad
  • Pay movies

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry service
  • Laundry facilities

Work spaces

  • 24-hour business center
  • Desk
  • Conference space

Climate control

  • Air conditioning

Pets

  • Pet friendly
  • CAD 125 per accommodation per stay
  • 1 per room (up to 50 lbs)
  • Welcoming cats and dogs only
  • Food and water bowls are available

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Soundproofing
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public washroom
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Free newspapers (lobby)

Location highlights

  • Near a metro station
  • Near a train station
  • In the city center

Things to do

  • 24-hour fitness center
  • Yoga classes on site
  • Pilates classes on site
  • Aerobics classes on site

General

  • 202 rooms
  • 66 floors
  • Built in 2012
  • Connecting/adjoining rooms avaliable

Special features

Spa

Miraj Hammam Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Bosk - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Lobby Lounge - This lobby lounge serves breakfast only. Open daily.
Giovane Caffe - Onsite coffee shop. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of CAD 56 for adults and CAD 56 for children (approximately)
  • Airport shuttle service is offered for an extra charge of CAD 199 per vehicle (roundtrip)

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of CAD 125 per accommodation (may vary based on length of stay)

Parking

  • Valet parking costs CAD 50.00 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

At check-in, guests must provide a record of full COVID-19 vaccination.

Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Hotel Shangri-la Toronto
Shangri-la Hotel Toronto
Shangri-la Toronto
Shangri-la Toronto Hotel
Toronto Hotel Shangri-la
Toronto Shangri-la
Toronto Shangri-la Hotel
Shangri la Hotel Toronto
Shangri La Toronto
Shangri la hotel Toronto
Shangri-La Toronto Toronto
Shangri-La Toronto Aparthotel
Shangri-La Toronto Aparthotel Toronto

Frequently asked questions

Does Shangri-La Toronto offer free cancellation for a full refund?
Yes, Shangri-La Toronto does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Shangri-La Toronto?
As of 3 December 2022, prices found for a 1-night stay for 2 adults at Shangri-La Toronto on 25 December 2022 start from ₹32,604, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Shangri-La Toronto?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Shangri-La Toronto?
Yes, there's an indoor pool.
Are pets allowed at Shangri-La Toronto?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 50 lbs per pet. There's a charge of CAD 125 per accommodation, per stay. Food and water bowls are available.
Is parking offered on site at Shangri-La Toronto?
Yes. Valet parking costs CAD 50.00 per night. Electric vehicle charging is available.
Is airport shuttle service offered by Shangri-La Toronto?
Yes, an airport shuttle is available. The charge is CAD 199 per vehicle roundtrip.
What are the check-in and check-out times at Shangri-La Toronto?
You can check in from 3:00 PM - 5:00 AM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Shangri-La Toronto and nearby?
Onsite recreation at Shangri-La Toronto includes aerobics, Pilates, and yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Shangri-La Toronto also has 2 bars, an indoor pool, and a 24-hour fitness center, as well as a sauna and a garden.
Are there restaurants at or near Shangri-La Toronto?
Yes, there are 2 onsite restaurants, featuring alfresco dining. Nearby restaurants include Nota Bene (3-min walk), PAI (3-min walk), and Drake One Fifty (3-min walk).
Does Shangri-La Toronto have private spa tubs?
Yes, each apartment has a deep soaking bathtub.
What's the area around Shangri-La Toronto like?
Shangri-La Toronto is in Downtown Toronto, a short 3-minute walk from King St West at University Ave West Side Stop and 12 minutes' walk from Scotiabank Arena. The local area is walkable and popular for its beaches.

Overall score and ratings

9.4

Exceptional

9.7/10

Cleanliness

9.5/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.1/10

Eco-friendliness

2/10 Poor

usman, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Most relaxing stay
Every last detail at the Shangri-La is addressed. The customer service is friendly and very efficient. The room and especially the bed are very spacious and comfortable. I had the best 2 nights sleep I've had in a long time. The room is quiet. The breakfast at the restaurant is delicious and the lobby is really fun to hang out and have a cocktail.
Stephanie, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Eden, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing getaway
Amazing Great property. Well staffed prompt service amazing concierge. Ryan can get you anything you want. Private car service Restaurant reservations fir restaurants that tell you they are fully booked
Joseph, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Outstanding service, all staff members go above and beyond!
Lindsay, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

6/10 Good

The lobby and spa are beautiful. However, the breakfast is not good. All the egg dishes were poorly done. We were not able to get any food service after 1130 pm even in the room, which for an international hotel is unacceptable. There were very few restaurants around the property either. We were staying on the 12th floor, so not in any way the high-end clients they are used to, and that becomes very obvious quickly. They put us in a room where tile work was happening on the floor above. When I arrived and for 2.5 hours afterward, there was chipping happening above me. Not able to work on a conference call because of it. They also locked us out of our room on the second day after we returned from spa services. We had to wait in the restaurant dripping wet until they fixed it. They did provide us a food/ beverage credit for this to be fair. Overall impression, not worth it unless you are willing to pay $$$$$.
Danielle, 4-night trip
Verified Expedia guest review

8/10 Very good

Great location. They were doing renovations to another room during our stay and the noise level was high between 10:30am and 3:00pm
Josh, 1-night trip
Verified Expedia guest review

10/10 Exceptional

YONAS, 6-night trip
Verified Orbitz guest review

10/10 Exceptional

Super comfortable beds and spa like feeling
Mike, 1-night romance trip
Verified Expedia guest review