Springhill Suites San Diego Mission Valley, San Diego, United States of America

The room was lovely, spacious and clean. The hotel is well maintained and in a great location. The breakfasts left a lot to be desired. As our stay progressed toward the weekend there were fewer and fewer options. Is it so hard to provide the same options every day?

As far ad the hotel itself it was fine. But when we had to change our reservations, they stuck to the policy of having to have a 48 hr notice before doing so. In Business things do not always happen within a 48 hr time frame. I feel it was unfair of the hotel to charge us for 2 days we were not at the hotel at all and then book the rooms again and make a double profit on the room. If they are stipulation 48hr notice to change for business purposes there should be a stipulation they cannot rebook room for 48 hrs. too... that's only fair.

Great location... Tub spout and shower diverter were not functioning properly. Would have loved Bacon one of the 2 mornings we were there... Very clean and comfortable.

Perfect family stay hotel. Free breakfast. Comfy room with separate rooms for shower and toilet so some family members could get ready while others just getting up could use the bathroom. Microwave and fridge were convenient for leftovers, and living room area with desk space was great for watching TV or catching up on work emails.Starbucks next was a plus, too!

Upfront people need to be able to communicate better: 1. My room did not get cleaned and when I checked back to the room after 3pm they show up...I refused since I was tired. 2. I asked the front desk for adding points to my stay and they said ok so I trusted it was included. 3. On my last day, the room once again, was not cleaned when I arrived late. so I asked that to be added. 3. On the day of check out, I asked to verify that my points were accounted for but the receptionist said no...she was going to add!!!!!!!! hope she did. 4. When I checked in I was told breakfast starts 6am. On Sunday, no breakfast served at 6. I was told its different time on the weekends...i experienced a lot of disorganization and miscommunications. In general people were pleasant which made it a wash.