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Best Western Lozenetz Hotel

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Suite, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed) | Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board
Comfort Room, 2 Twin Beds, Non Smoking | Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board

Overview of Best Western Lozenetz Hotel

Best Western Lozenetz Hotel

3.0 star property
Central Sofia hotel with full-service spa, connected to a shopping center

7.2/10 Good

221 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
23, Bul. Sveti Naum, Sofia, 1421

Guests rated this location 7.9/10 - Good

Main amenities
  • 24-hour front desk
  • Air conditioning
  • Airport shuttle
  • Area shuttle
  • Business center
  • Coffee shop/cafe
  • Daily housekeeping
  • Full-service spa
  • Garden
  • Restaurant and bar/lounge
  • Room service
  • Self parking
For families
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Garden
  • Laundry facilities
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • In Lozenets
  • National Palace of Culture - 10 min drive

Getting around

  • Sofia Airport (SOF) - 16 min drive
  • Sofia Sever Station - 8 min drive
  • Sofia Central Station - 18 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)


  • Бирария Стамболовъ - 3 min walk
  • Sweet Point - 7 min walk
  • Петрус (Petru's) - 3 min walk
  • Arcadia Balkan Grill - 5 min walk
  • KFC - 6 min walk

About this property

Best Western Lozenetz Hotel

Best Western Lozenetz Hotel offers an airport shuttle (available 24 hours) for BGN 26 per person one-way. Guests can be pampered with massages at the spa and grab a bite to eat at the coffee shop/cafe. Other features include a bar/lounge and a garden. The helpful staff and nice bathrooms get good marks from fellow travelers.


Bulgarian, English, Greek, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
This information is provided by our partners.

At a glance

Hotel size

  • 31 rooms
  • Arranged over 6 floors


  • Check-in time from 2 PM - 5:00 AM
  • Express check-in/out available
  • Early check-in subject to availability
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Onsite self parking (BGN 19.90 per day)


  • Airport shuttle on request (available 24 hours)*


  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Private dining
  • Room service (limited hours)
  • Water dispenser

What to do

  • Access to nearby indoor pool

Working away

  • Business center
  • Computer station


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • On-site car rental
  • Romance packages
  • Tour/ticket assistance


  • 1 building/tower
  • Built in 2004
  • Full-service spa
  • Garden
  • Safe-deposit box at front desk
  • Television in common areas


  • Elevator
  • Well-lit path to entrance


  • Bulgarian
  • English
  • Greek
  • Russian
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Electric kettle
  • Fan
  • Iron/ironing board (on request)
  • Minibar

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Champagne service
  • Highchair


  • Connecting/adjoining rooms available
  • Daily housekeeping
  • In-room safe

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: BGN 0.80 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of BGN 26 per person (one-way)
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)


  • Self parking costs BGN 19.90 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.


<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts major credit cards, debit cards and cash.</p>

Also known as

Hotel Lozenetz
Hotel Lozenetz Sofia
Lozenetz Hotel
Lozenetz Sofia
Lozenetz Hotel Sofia
Best Western Lozenetz Hotel Sofia
Best Western Lozenetz Sofia
Best Western Lozenetz
Best Lozenetz Hotel Sofia
Best Western Lozenetz Hotel Hotel
Best Western Lozenetz Hotel Sofia
Best Western Lozenetz Hotel Hotel Sofia

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Best Western Lozenetz Hotel?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Are pets allowed at Best Western Lozenetz Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Best Western Lozenetz Hotel?
Yes. Self parking costs BGN 19.90 per day.
Is airport shuttle service offered by Best Western Lozenetz Hotel?
Yes, an airport shuttle is available. The charge is BGN 26 per person one-way.
What are the check-in and check-out times at Best Western Lozenetz Hotel?
You can check in from 2 PM - 5:00 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-in and check-out are available.
What is there to do at Best Western Lozenetz Hotel and nearby?
Best Western Lozenetz Hotel has a spa and a garden, as well as access to a nearby indoor pool.
Are there restaurants at or near Best Western Lozenetz Hotel?
Yes, there's an onsite restaurant.
What's the area around Best Western Lozenetz Hotel like?
Best Western Lozenetz Hotel is in Lozenets, a short 14-minute walk from National Palace of Culture and 15 minutes' walk from NDK. Travelers say this hotel is in a good location.







Staff & service




Property conditions & facilities




6/10 Good

Svetlana, 3-night trip
Verified guest review

2/10 Poor

Not Recommended
2nd time in Sofia with my wife 2nd time in BW Lozenets.. The first time 2019 (pre Covid) was great which is why we came this time. Unlike the first time, room wasn’t clean. On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so. In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room. Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper. I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request. I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it. End of story, NOT RECOMMENDED!
Shai, 4-night trip
Verified guest review

6/10 Good

Sasho, 1-night family trip
Verified guest review

8/10 Very good

Not a warm welcome
I arrived in the middle of the night as my flight was delayed. Instead of the man at reception being empathetic or at least welcoming, he was very stern and insisted on me checking out exactly on time in the morning. Hotel is on the older side but I don't mind.
TATIANA, 1-night business trip
Verified guest review

8/10 Very good

Just an overnight stay in Sofia. Room was clean and with enough space for 2 people. The necessary basics were all provided - towels, soap, kettle, etc. Breakfast was decent. Overall would recommend if you look for a place to sleep.
Maia, 1-night family trip
Verified Expedia guest review

6/10 Good

Not up to Best Western standards
Here's a list of what I didn't like: 3 of the 4 lights did not work in the room. The staff needed 24 hours to find bulbs. One light stopped working again the following day. One towel had a huge hole in the middle plus some stains. I stayed 3 nights, with room service only once. Even then, my bed was not made. The shower tube was falling apart and the shower wall was leaking, resulting on water running everywhere in the bathroom.
Szántó, 3-night business trip
Verified guest review

6/10 Good

The room wasn’t clean.There were dust and spider webs everywhere. The bed was comfy and the bed essentials were good. The hotel overall wasn’t well maintained but it was just ok for a overnight stay after a long flight.
Fadya, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Best Western? More like Worst Western...
The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
Ivaylo, 1-night family trip
Verified guest review

10/10 Exceptional

Nice hotel good breakfast good value😊
Chantelle, 1-night family trip
Verified guest review

2/10 Poor

Very Dirty and Unfriendly hotel
Dirty,unfriendly hotel stay clear
Mehmet, 1-night family trip
Verified guest review