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All properties in Hayes, England, United Kingdom

Hyatt Place West London Hayes

4-star hotel in Townfield with restaurant and bar/lounge

  • Free WiFi
From
Rs6,190

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    Hayes Gate House, 27 Uxbridge Road, Hayes, UB4 0JN, England, United Kingdom
    7.8.Good.
    • Very disappointed, my room stunk strongly of cigarettes. Since I am a non smoker I felt…

      Nov 13, 2021

    • Hotel was ok, staff was ok, I struggled to understand why every single room on my floor…

      Oct 9, 2021

    See all 374 reviews

    Official standards

    This property advises that it adheres to GBAC STAR (Hyatt) cleaning and disinfection practices.

    Enhanced health and safety measures

    This property advises that enhanced cleaning and guest safety measures are currently in place.
    • Property is cleaned with disinfectant
    • Staff wears personal protective equipment
    • Property confirms they are implementing enhanced cleaning measures
    • Shield between guests and staff in main contact areas
    • Social distancing measures are in place
    • Gap period enforced between guest stays - 24 hours
    • Contactless check-in is available
    • Individually-wrapped food options are available
    • Guests are provided with free hand sanitizer

    Guests rated location

    Convenient
    Shopping
    Quiet
    Safe
    Walkable
    • Free WiFi
    • Parking available
    • Non-smoking
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 170 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • Breakfast available
    • 24-hour fitness center
    • Self parking

    For families

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Refrigerator
    • Connecting/adjoining rooms available
    • Private bathroom
    • Television

    What’s around

    • In Townfield
    • University of West London - 4.6 mi / 7.3 km
    • Twickenham Stadium - 6.8 mi / 11 km
    • Wembley Stadium - 7.5 mi / 12.1 km
    • SSE Arena, Wembley - 8.4 mi / 13.5 km
    • Hampton Court Palace - 10.3 mi / 16.6 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • King Room with Sofa Bed
    • King Room
    • Twin Room (Sofa Bed)
    • Twin Room
    • Room, 1 King Bed with Sofa bed (High Floor)
    • King Suite
    • Twin Room (High Floor)

    What’s around

    Landmarks

    • In Townfield
    • University of West London - 4.6 mi / 7.3 km
    • Twickenham Stadium - 6.8 mi / 11 km
    • Wembley Stadium - 7.5 mi / 12.1 km
    • SSE Arena, Wembley - 8.4 mi / 13.5 km
    • Hampton Court Palace - 10.3 mi / 16.6 km
    • Westfield London Shopping Centre - 10.4 mi / 16.7 km
    • Eventim Apollo - 10.8 mi / 17.3 km
    • Portobello Road Market - 11.2 mi / 18.1 km
    • Windsor Castle - 11.2 mi / 18.1 km
    • Richmond Park - 11.4 mi / 18.4 km

    Getting around

    • Heathrow Airport (LHR) - 9 min drive
    • Gatwick Airport (LGW) - 49 min drive
    • London City Airport (LCY) - 44 min drive
    • Luton Airport (LTN) - 40 min drive
    • Southall Station - 24 min walk
    • Hayes & Harlington Station - 4 min drive
    • South Ruislip Station - 6 min drive
    map
    See on map
    Hayes Gate House, 27 Uxbridge Road, Hayes, UB4 0JN, England, United Kingdom

    At a glance

    Hotel size

    • This hotel has 170 rooms
    • This hotel is arranged over 11 floors

    Arriving/leaving

    • Check-in time 3:00 PM-anytime
    • Check-out time is noon
    • Express check-in/out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • One child stays free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets not allowed (service animals welcome)

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi in rooms

    Parking

    • Onsite self parking (GBP 13 per night)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Taking the kids?

    • In-room childcare (surcharge)

    Food and drink

    • To-go breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • Snack bar/deli
    • Free reception
    • Coffee/tea in a common area

    Things to do

    • 24-hour fitness facilities
    • Fitness facilities

    Working away

    • 24-hour business center
    • Business center
    • Number of meeting rooms - 4
    • Conference space
    • Conference space size (feet) - 2067
    • Conference space size (meters) - 192
    • Conference center
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Multilingual staff

    Facilities

    • Number of buildings/towers - 1
    • Year Built - 2016
    • Elevator
    • Safe-deposit box at front desk
    • Fireplace in lobby
    • Television in common areas

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible
    • Wheelchair-accessible parking
    • Assistive listening devices available
    • Wheelchair-accessible public bathroom
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible meeting spaces/business centre
    • Wheelchair-accessible on-site restaurant
    • Visual alarms in hallways
    • Handrails in stairways
    • Low-height counters/sink
    • Grab bar - near toilet
    • Bathroom emergency pull cord

    Languages Spoken

    • Bulgarian
    • Chinese
    • Czech
    • English
    • Estonian
    • French
    • German
    • Greek
    • Hindi
    • Italian
    • Japanese
    • Lithuanian
    • Macedonian
    • Portuguese
    • Russian
    • Serbian
    • Spanish
    • Ukrainian

    In the room

    Home comforts

    • Air conditioning
    • Bathrobes
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains
    • Soundproofed rooms
    • Premium bedding
    • Pillowtop mattress

    Freshen up

    • Private bathroom
    • Shower only
    • Designer toiletries
    • Hair dryer

    Be entertained

    • 42-inch flat-screen TV
    • Digital TV channels

    Stay connected

    • Desk
    • Free newspaper
    • Free WiFi
    • Phone

    Food and drink

    • Refrigerator

    More

    • Daily housekeeping
    • In-room safe (laptop compatible)
    • Connecting/adjoining rooms available

    Special features

    Dining

    Gallery Cafe - This restaurant specializes in international cuisine and serves breakfast, dinner, and light fare. A children's menu is available.

    Coffee to Cocktails Bar - Onsite lobby lounge. Open daily.

    24/7 Gallery Market - This bar specializes in Modern European cuisine and serves light fare only. Open 24 hours. Open daily.

    Fees & policies

    Optional extras

    • To-go breakfast is offered for an extra charge of GBP 10 per person (approximately)
    • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
    • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Children & extra bedsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • In-room babysitting is available for an extra charge

    PetsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Service animals exempt from fees

    ParkingPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Self parking costs GBP 13 per night

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

    Contactless check-in and contactless check-out are available.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available for breakfast, lunch, and dinner.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Only registered guests are allowed in the guestrooms.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property accepts credit cards. Cash is not accepted.

    Also known as

    • Hyatt Place London Heathrow Hayes Hotel
    • Hyatt West London Hayes Hayes
    • Hyatt Place West London/Hayes
    • Hyatt Place West London Hayes Hotel
    • Hyatt Place West London Hayes Hayes
    • Hyatt Place West London Hayes Hotel Hayes
    • Hyatt Place London Heathrow Hotel
    • Hyatt Place London Heathrow Hayes
    • Hyatt Place London Heathrow
    • Hyatt Place London Heathrow/Hayes UK - Greater London
    • Hyatt Place West London/Hayes Hotel Hayes
    • Hyatt Place West London/Hayes Hotel
    • Hyatt Place West London/Hayes Hayes
    • Hyatt London Heathrow Hayes

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Hyatt Place West London Hayes does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs GBP 13 per night. Electric vehicle charging is available.
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
    • Yes, Gallery Cafe offers international cuisine. Nearby restaurants include Costa (10-min walk), Steakout Southall (10-min walk), and Mirch Masala (10-min walk).
    • Maintain your daily exercise routine at the 24-hour gym.
    7.8.Good.
    • 8.0.Very good

      Good sized room, comfortable bed and sofa, lovely bathroom. A bit run down, carpets need steam cleaning, appliances need to be checked as working correctly.

      Paula, 5 night trip, Oct 2, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great stay, good location, very friendly staff

      Shahid, 1 night family trip, Aug 24, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Lovely hotel in North West London

      Dropped our 18 year old daughter here to stay for two nights as she had a piece of work nearby. The building stands out in the area and externally looks not terribly inviting. However on stepping through the doors, the interior could not have been more different - warm, very nicely furnished, fresh decor and well lit. The bedroom was very nice with really lovely touches. The staff were very welcoming and efficient and went out of their way to help us with a last minute request. Very good value for money.

      2 night business trip, Aug 15, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      Terrible customer service

      Terrible customer service

      1 night trip, Jul 28, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      Please avoid

      Nothing works in first room. Party noise even with drums consecutively for 2 nights. Moved room and request no cleaning service. Cleaners enter without knock, on July 8 single day unauthorised entrance record was 3 times even constantly asking no cleaning required. All is tolerable even not ideal since staffs are trying best to maintain customers satisfaction. Until encounter the Assistant manager Rohit, terrible with no patience to let same customer reservation to be treated as different bookings and requested to be checkout and in again. You will find out only when up to the room and let card don’t work. I was told even my booking was one booking, but it must be Hotels.com separate the booking - how would I know? I already told him my stay until July 12 and showed my reservation confirmation. At the end I did say “ I apologize for my language but this is fxxkkng unacceptable”. Rohit has never been quicker and said “ now you use foul language and breach our policy, I will report you to the management “. The policy is for staff to pick and take to protect themselves and ignore all. My call was cutoff, I call again it is cut off again. Without any comment to let me know what is to do prevent the next unauthorised entry, I went down to the reception and demand to speak to a manager. I was treated as a crazy person. When I went back the room, there is a very loud TV from next room. As suspected when called security up to the room the TV next room was on with no one inside.

      Ka Ying, 1 night trip, Jul 4, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great stay king suite was very spacious and reasonably priced

      Steve, 1 night business trip, Jun 30, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Helpful and friendly staff clean and tidy rooms parking even for vans

      Andrew, 4 night business trip, Jun 28, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      The hotel was nice and clean, room wasn’t too bad.

      Saira, 1 night trip, Jun 24, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Tartan Army in town

      Excellent friendly staff, bed was comfortable, very clean room Only issue is the light on the aircon panel is so bright when the room is dark, hard to sleep with it being so bright.

      Scott, 3 night family trip, Jun 17, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Quality hotel

      Amazing room and the beds are soooo comfy . Bit steep on the car park price but you are close to London so to be expected! All in all I wouldn’t hesitate about stopping here again.

      Shaun, 1 night family trip, Jun 11, 2021

      Verified Hotels.com guest review

    See all 374 reviews