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Thermas de Olímpia Resorts by Mercure

3.5 star property
Family-friendly hotel in Olímpia with 3 outdoor pools and 2 bars/lounges

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Thermas de Olímpia Resorts by Mercure

Photo gallery for Thermas de Olímpia Resorts by Mercure

Exterior
Aerial view
In-room safe, desk, blackout curtains, free cots/infant beds
Restaurant
Sauna

Overview of Thermas de Olímpia Resorts by Mercure

7.8 out of 10 Good
7.8/10 Good

Property highlights

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
Map
Alameda das Maracas, 7, Thermas Park, Olímpia, SP, 15405-200
Main amenities
  • Daily housekeeping
  • Restaurant and 3 poolside bars
  • 2 bars/lounges
  • 3 outdoor pools
  • Sauna
  • Steam room
  • Children's pool
  • Coffee shop/cafe
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Arcade/game room
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Living room
  • Television

Room options

View all photos for Luxury Suite, Multiple Beds

In-room safe, desk, blackout curtains, free cots/infant beds

Luxury Suite, Multiple Beds

  • 40 sq m
  • Sleeps 5
  • 1 Double Bed, 1 Double Sofa Bed and 1 Twin Sofa Bed

View all photos for Superior Suite, 1 Double Bed with Sofa bed

In-room safe, desk, blackout curtains, free cots/infant beds

Superior Suite, 1 Double Bed with Sofa bed

  • 40 sq m
  • Sleeps 5
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Suite, Multiple Beds

In-room safe, desk, blackout curtains, free cots/infant beds

Superior Suite, Multiple Beds

  • 40 sq m
  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, blackout curtains, free cots/infant beds

Suite, Multiple Beds

  • 60 sq m
  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

View all photos for Premium Suite

In-room safe, desk, blackout curtains, free cots/infant beds

Premium Suite

  • 57 sq m
  • Sleeps 7
  • 1 Double Bed, 2 Twin Beds, 1 Double Sofa Bed and 1 Twin Sofa Bed

About this area

Restaurants

  • Dat Badan - 18 min walk
  • Molecaggio Pizzas - Unidade Thermas dos Laranjais - 4 min walk
  • Restaurante e Pizzaria Tropicalia - 20 min walk
  • Pizzaria Casa Nova - 4 min drive
  • Jorge's Bar - 3 min drive
Map

About this property

Thermas de Olímpia Resorts by Mercure

Enjoy your visit to Olímpia with a stay at Thermas de Olímpia Resorts by Mercure. After taking a dip in one of the 3 outdoor pools, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at one of the 3 poolside bars. Other highlights at this Mediterranean hotel include 2 bars/lounges, a sauna, and a steam room. Fellow travelers say good things about the overall property condition.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 488 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Minimum check-in age: 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Parents must have child's birth certificate and photo ID*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 bars/lounges
  • 3 poolside bars
  • Restaurant
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Playground
  • Grocery/convenience store
  • Baby bath

What to do

  • Shopping

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 5 buildings/towers
  • Built in 2008
  • Safe-deposit box at front desk
  • Garden
  • 3 outdoor pools
  • Arcade/game room
  • Sauna
  • Steam room
  • Reception hall

Accessibility

  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate living room

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Children & extra beds

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.

Also known as

Thermas de Olímpia
Thermas de Olímpia Olimpia
Thermas Olimpia Resort
Thermas de Olímpia Resort Olimpia
Thermas Resort
Thermas Olimpia
Tuti Thermas Olimpia Resort
Tuti Thermas Olimpia
Nobile Resort Thermas Olímpia Olimpia
Nobile Resort Thermas Olímpia
Nobile Thermas Olímpia
Tuti Thermas de Olimpia Resort

Frequently asked questions

Does Thermas de Olímpia Resorts by Mercure offer free cancellation for a full refund?
Yes, Thermas de Olímpia Resorts by Mercure does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Thermas de Olímpia Resorts by Mercure?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Thermas de Olímpia Resorts by Mercure?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Thermas de Olímpia Resorts by Mercure?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Thermas de Olímpia Resorts by Mercure?
Yes, there's free self parking.
What are the check-in and check-out times at Thermas de Olímpia Resorts by Mercure?
You can check in from 2 PM - midnight. Check-out time is 10 AM. Contactless check-in and check-out are available.
What is there to do at Thermas de Olímpia Resorts by Mercure and nearby?
Thermas de Olímpia Resorts by Mercure has 3 poolside bars, 2 bars, and a sauna, as well as a steam room, an arcade, and a garden.
Are there restaurants at or near Thermas de Olímpia Resorts by Mercure?
Yes, there's an onsite restaurant.
Does Thermas de Olímpia Resorts by Mercure have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Thermas de Olímpia Resorts by Mercure like?
Thermas de Olímpia Resorts by Mercure is located a short 3-minute walk from Laranjais Thermal Springs.

Reviews

7.8

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Poor

Não espere a qualidade de um Mercure!
- PONTOS NEGATIVOS Bar & Restaurante - PÉSSIMO! PÉSSIMO! PÉSSIMO! O valor de um cheese burger é de R$25. O pão é ruim (parecia pão amanhecido), a carne é ruim (sem gosto) e o queijo é difícil de achar! Nós usamos 4 saquinhos de maionese e de ketchup só para poder comer e engolir o lanche, já que a fome era muita e estavamos cansados para sair. Pedimos um espeto de carne bovina. Eu nem me lembro a última vez que devolvi algo, mas dessa vez tive que devolver o espeto, porque a carne era muito dura, impossível de mastigar! O café da manhã é cobrado R$39 por pessoa e acredito que seja administrado pela mesma empresa-pessoa do bar, portanto preferimos gastar menos da metade desse valor e ter um excelente café da manhã em uma padaria da cidade. Vocês precisam URGENTEMENTE rever quem presta o serviço de alimentação pra vocês! PROCESSO DE CHECK-IN - Horrível! O processo é demorado e ficamos quase meia-hora esperando o processo ser finalizado. Isso porque não havia ninguém na fila e na nossa frente. Foram literalmente mais de 30 minutos para gerar 2 cartões de acesso! COMFORTO - Travesseiro ruim, cama péssima, toalhas horríveis (daquelas que esfolam a sua pele), ar condicionado velho, televisão pequena. Tudo é muito ruim. Não vá a esse hotel esperando comforto! - PONTOS POSITIVOS Staff - a equipe é legal e algumas pessoas da recepção são simpáticas. Piscina - a piscina é boa Espaço - o quarto é espaçoso
FELIPE, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Foi bom, recomendo. quarto bom e limpo. Cafe da manha deixou a desejar, poucas opcoes e sempre as mesmas. Bastente atividades na piscina, time de recreacao sao otimos, mto bom. Precos dentro do hotel sao abusivos, tudo mto caro!! Lado bom e que fica ao lado do parque Thermas dos Laranjais.
Verified Expedia guest review

8/10 Very good

Adoramos o hotel!
Me hospedo no hotel há anos com a família, porem com o passar dos anos sentimos que ficou abandonado, e cada vez que visito, deixa mais a desejar. A comida dessa vez, não estava boa como sempre foi, nem em sabor, nem em variedade de opções no buffet. Existe um andaime na recepção que todas as vezes que visitei, desde 2017, está lá no mesmo lugar. Quanto aos quartos e à limpeza das unidades, sempre mto bem feito! Adoramos o hotel e gostaríamos que se mantivesse a qualidade que sempre nos fizeram optar por ele!
Adriana, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Cesar, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wellington, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Estadia no hotel
O quarto que ficamos foi o sem vista, mas não por escolha própria e a forma de como isto era decidido não ficou clara. Tomamos 3 cafés da manhã onde em 2 deles tinha somente as coisas básicas e somente o terceiro era mais completo. Em um jantar que resolvemos fazer a refeição no hotel e a comida estava bem salgada. Apesar de tudo a localização é ótima e os funcionários são extremamente respeitosos e educados
3-night family trip
Verified Hotels.com guest review

6/10 Good

Só dando risada
Terceira vez que me hospedo aqui, gosto muito do local mas reforma em volta da piscina ???
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mateus, 6-night family trip
Verified Hotels.com guest review

4/10 Fair

DECEPÇÃO TOTAL
Escolhi este local pelo nome Mercure associado a ele. O que encontrei me decepcionou completamente. Primeiro, o quarto, já encontrei melhores em pousadas, seus móveis são ruins, de má qualidade O banheiro, o vaso manchado como encontrado em paradas de posto de gasolina. O serviço de café da manhã, ridículo, sem frutas, minto, havia mamão passado, maçã minúscula e melancia aguada. Os pães secos, o pão de queijo ou está duro ou borrachudo, nunca como deveria. Os bolos, não é possível nem comentar. Os frios, os de pior qualidade encontrados no mercado. Isto jamais seria um serviço 4 estrelas em qualquer lugar do planeta. Já consumi produtos do Mercure e sofitel no passado, estou decepcionado.
Luminaria com teias de aranha e quebrada
várias cadairas do refeitório rasgadas
durante os quatro dias de nossa estada esta janela ficou suja com insetos mortos no corredor de acesso ao nosso quarto
café da manhã com poucas frutas e de má qualidade, bem como pães e bolos secos e de validade duvidosa
Maisa S, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Esperava mais do hotel. Café da manhã bem fraco, não tinha nenhum suco natural, apenas suco da máquina. Não tinha cereal, o ovo mexido sempre frio, pães duros e sem sabor, sempre os mesmos bolos ,e velhos e até mesmo passados, achei pessimo o café da manhã. Funcionários sem uniforme ou crachá de identificação . Não tem câmeras de segurança nos corredores ou elevadores, e áreas comuns do hotel. Não representa a qualidade da rede Mercure.
Raquel, 5-night family trip
Verified Hotels.com guest review