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The Tourmaline

Photo gallery for The Tourmaline

Front of property
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
View from room

Overview of The Tourmaline

The Tourmaline

5.0 star property
Luxury hotel in Kandy with spa and outdoor pool

8.2/10 Very good

47 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
Anniewatte, Kandy, 20855
Main amenities
  • 24-hour business center
  • 24-hour room service
  • Breakfast available
  • Children's pool
  • Conference center
  • Daily housekeeping
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Pool bar
  • Restaurant and bar/lounge
  • Swim-up bar
For families
  • Children stay free
  • Children's pool
  • Playground on site
  • Premium TV channels
  • Private bathroom
  • Separate bedroom

Room options

About this area

Getting around

  • Bandaranaike Intl. Airport (CMB) - 116 min drive
  • Kandy Railway Station - 15 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • Dinemore - 13 min walk
  • KFC - 3 min drive
  • The Pub - 3 min drive
  • Kandyan Muslim Hotel - 19 min walk
  • Lyon Cafe - 4 min drive
Map

About this property

The Tourmaline

The Tourmaline offers an airport shuttle (available 24 hours) for LKR 7500.00 per vehicle one way. You can visit the spa to indulge in massages or body treatments, and bbq terrace restaurant serves dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar, and an outdoor tennis court. The helpful staff and location get good marks from fellow travelers.

Languages

English, French, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and COVID-19 Guidelines (WHO)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 28 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 12:30 PM - 11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.
  • This is a certified Sri Lanka Tourism Level 1 property. Sri Lanka Tourism Level 1 is a health and safety certification issued by the Sri Lanka Tourism Development Authority.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite extended parking
  • Wheelchair-accessible parking on site
  • Free offsite parking nearby

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Train station pick-up*

Offsite

  • Area shuttle within 25 km*
  • Shopping center shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge)
  • Restaurant
  • 24-hour room service
  • Bar/lounge
  • Barbecue grills
  • Poolside bar
  • Swim-up bar

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Playground

What to do

  • Pool table
  • Ecotours nearby
  • Golfing nearby

Working away

  • 24-hour business center
  • Conference center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Pool loungers
  • Pool umbrellas
  • Porter/bellhop
  • Tour/ticket assistance
  • Umbrellas
  • Wedding services

Facilities

  • 1 building/tower
  • An outdoor pool
  • Full-service spa
  • Garden
  • Outdoor tennis court
  • Piano
  • Safe-deposit box at front desk

Accessibility

  • Accessible bathroom (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Languages

  • English
  • French
  • Japanese

Room amenities

Be entertained

  • 32-inch LED TV
  • DVD player
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Minibar

Sleep well

  • Memory foam mattress
  • Premium bedding
  • Turndown service

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Tourmaline Spa Premedion. Services include massages and body treatments. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Bbq terrace restaurant - This restaurant serves dinner only. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • New Year's Eve (31 December) Gala Dinner per adult: LKR 6500
  • New Year's Eve (31 December) Gala Dinner per child: LKR 3250 (from 5 to 12 years old)

Optional extras

  • Full breakfast is offered for an extra charge of approximately LKR 1500 for adults and LKR 750 for children
  • Airport shuttle service is offered for an extra charge of LKR 7500.00 per vehicle (one way)
  • Train station pick-up service is offered for an extra charge
  • Area shuttle and shopping center shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for LKR 2500.00 per night

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and COVID-19 Guidelines (WHO).

Policies

<p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards.</p><p>A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.</p><p>A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.</p>

Also known as

Tourmaline Hotel
Tourmaline Hotel Kandy
Tourmaline Kandy
The Tourmaline Hotel
The Tourmaline Kandy
The Tourmaline Hotel Kandy

Frequently asked questions

Does The Tourmaline offer free cancellation for a full refund?
Yes, The Tourmaline does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Tourmaline?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Tourmaline?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at The Tourmaline?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Tourmaline?
Yes, there's free self and extended parking.
Is airport shuttle service offered by The Tourmaline?
Yes, an airport shuttle is available. The charge is LKR 7500.00 per vehicle one way.
What are the check-in and check-out times at The Tourmaline?
You can check in from 12:30 PM - 11:30 PM. Check-out time is noon. Contactless check-out is available.
What is there to do at The Tourmaline and nearby?
Practice your swing on the tennis courts. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Tourmaline also has spa services and a garden.
Are there restaurants at or near The Tourmaline?
Yes, there's an onsite restaurant, bbq terrace restaurant.
What's the area around The Tourmaline like?
The Tourmaline is located a short 18-minute walk from Bahirawakanda Vihara Buddha. Travelers recommend the hotel for its walkable location.

Reviews

8.2

Very good

8.7/10

Cleanliness

8.9/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Poor

Not a 5 star hotel
I booked this hotel because it was rated as a five star hotel but it’s far from this. This facility need renovation
Mohammed, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Quick stopover
Very welcoming, great service, great food, good room. Pool area would benefit from some love but still ok
1-night trip
Verified Hotels.com guest review

8/10 Very good

Paul, 3-night business trip
Verified Hotels.com guest review

4/10 Fair

Very poor stay experience
APOORVA, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Staff was helpful . Loved our stay at the hotel.
Tasneem, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The views are worth the journey
The Tourmaline and its partner hotel the Topaz sit high above Kandy with beautiful views over the city. It is reached via a steep, winding road, but the views, and the hotel itself, are worth the journey. Reception was prompt, and all staff were friendly and attentive. The rooms were large and had everything we needed - comfortable bed, luxurious bathroom, strong wifi and good electrical outlets. The breakfast buffet was delicious.
View from bedroom window
1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

The staff were very friendly and welcoming. The location was beautiful our room had an amazing view of Kandy.
3-night romance trip
Verified Lastminute guest review

10/10 Exceptional

Nice view,we came with a rental car -access a bit difficult because of very narrow streets. Hotel id on top of the Hill , you will need a driver/car go Kandy
Ruth, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Excellent comfortable and spacious Kandy Hotel
Room was spacious with great view. Wifi was not available in the pool area. Staff and service exceptional. Food was superb. Location good for the view not so good for getting around and need to rely on transport and not walking distance to anything so a bit isolated. Probably not quite 5 star although it was excellent.
Pamela, 2-night trip
Verified Hotels.com guest review