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Grand Hotel Tien Shan

Photo gallery for Grand Hotel Tien Shan

Front of property
2 indoor pools, sun loungers
2 indoor pools, sun loungers
Deluxe Double Room | Living area | TV
Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Grand Hotel Tien Shan

Grand Hotel Tien Shan

4-star property
4-star hotel in Medeu District with 2 indoor pools and spa

8.4/10 Very good

226 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
115 Bogenbay Batyr Street, Almaty, 050000

Room options

About this area

What's nearby

  • In Medeu District

Getting around

  • Almaty (ALA-Almaty Intl.) - 30 min drive
  • Almaty Station - 15 min drive
  • Almaly - 6 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Entrecôte - 3 min walk
  • Butler Tearoom - 5 min walk
  • Pomodoro - 5 min walk
  • Daredzhani - 5 min walk
  • William Lawson's 13 The Bar - 5 min walk

About this property

Grand Hotel Tien Shan

Grand Hotel Tien Shan offers an airport shuttle (available 24 hours) for KZT 5500 per vehicle one way. Guests can visit the spa to indulge in hot stone massages, aromatherapy, or Ayurvedic treatments, and international cuisine is served at Restaurant Nauryz, which is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include 2 indoor pools, a bar/lounge, and a fitness center. Fellow travelers like the helpful staff and breakfast. The property is just a short walk to public transportation: Almaly is 6 minutes away.

Languages

English, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 78 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 5:30 AM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • Up to 3 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

What to do

  • Shopping

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference center (9555 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Piano
  • Fitness center
  • 2 indoor pools
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator

Languages

  • English
  • Russian

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Bali has 5 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Guests under 18 years old are not allowed in the spa.

Dining

Restaurant Nauryz - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Kezdesu - This lobby lounge specializes in international cuisine. Open 24 hours.
L Fame Lounge and Leisure - This café specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Cigar Club - This bar specializes in international cuisine and serves dinner only.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 5500 per vehicle (one way)
  • Early check-in can be arranged for an extra charge of 100 percent of room rate (subject to availability)
  • Late check-out can be arranged for an extra charge of 100 percent of room rate (subject to availability)

Children & extra beds

  • Rollaway beds are available for KZT 9000.0 per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Only registered guests are allowed in the guestrooms.

This property accepts credit cards. Cash is not accepted.

Also known as

Grand Hotel Tien Shan
Grand Hotel Tien Shan Almaty
Grand Tien Shan
Grand Tien Shan Almaty
Grand Tien Shan Hotel
Grand Hotel Tien Shan Hotel
Grand Hotel Tien Shan Almaty
Grand Hotel Tien Shan Hotel Almaty

Frequently asked questions

Does Grand Hotel Tien Shan offer free cancellation for a full refund?
Yes, Grand Hotel Tien Shan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Hotel Tien Shan?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Hotel Tien Shan?
Yes, there are 2 indoor pools.
Are pets allowed at Grand Hotel Tien Shan?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Grand Hotel Tien Shan?
Yes, there's free self parking.
Is airport shuttle service offered by Grand Hotel Tien Shan?
Yes, an airport shuttle is available. The charge is KZT 5500 per vehicle one way.
What are the check-in and check-out times at Grand Hotel Tien Shan?
You can check in from 2:00 PM - 5:30 AM. There's a 100% charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a 100% charge (subject to availability).
Is there an onsite casino at Grand Hotel Tien Shan?
No, this hotel doesn't have a casino, but Casino Zodiak (23-min drive) is nearby.
What is there to do at Grand Hotel Tien Shan and nearby?
Grand Hotel Tien Shan has 2 indoor pools and a spa, as well as a steam room.
Are there restaurants at or near Grand Hotel Tien Shan?
Yes, Restaurant Nauryz offers international cuisine. Nearby restaurants include entrecôte (3-min walk), Butler Tearoom (5-min walk), and Pomodoro (5-min walk).
What's the area around Grand Hotel Tien Shan like?
Grand Hotel Tien Shan is in Medeu District, a short 6-minute walk from Almaly and 7 minutes' walk from Zenkov Cathedral. Travelers recommend the hotel for its central location.

Reviews

8.4

Very good

8.9/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Ruslan, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

It had a great swimming pool. However, you should know that the swimming pool is closed to children on Sundays. Our children had fun at the pool on Monday morning.
SCOTT, 1-night family trip
Verified Expedia guest review

4/10 Fair

Terrible room and service
The room was quite old and both the sink and the shower tub clogged, both would be quite obvious and easy to fix, apparently they don't care much anymore. The elevator is broken/under construction, noone cares to help with luggage. The service was terrible, the security was looking at me with suspicion, apparently they smile for foreigners sometimes. The reception refused to provide an invoice because I paid through hotels.com as if they didn't get the money. There is Rahat Palace for same price but 5 star and much better, this one doesn't care about it's quality any more.
Bauyrzhan, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Ravi M, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Faisal, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Good clean hotel, large room, and friendly service from the staff.
Mark, 3-night business trip
Verified Hotels.com guest review

4/10 Fair

1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Khaled, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Comfortable room for a good price
I have stayed at this hotel many times as it is in a great location and very convenient for my needs. The interior of the hotel is a little dated and showing its age, but the room is always clean and comfortable and the staff are friendly and helpful. The shower has a tendency to leak onto the bathroom floor, but this was a relatively minor inconvenience. The breakfast selection is ok although the coffee machine a bit dated! I'd be happy to stay again.
Antony, 13-night business trip
Verified Hotels.com guest review

8/10 Very good

Very pleased with the service there. Airport transfers were arranged for me, the room was clean, generous size single bed and good location. Overall, great value for the price.
2-night trip
Verified Expedia guest review