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Palais de l'Ô

Photo gallery for Palais de l'Ô

Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Terrace/patio

Overview of Palais de l'Ô

Palais de l'Ô

5.0 star property
Suburban hotel in Marrakech with spa and outdoor pool

8.0/10 Very good

152 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Air conditioning
Map
Route de Fes Km 12, Douar Oulad Jallal, commune Oulad Hassoun, Marrakech, 40000
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room
  • Children's pool
  • Room service
  • Coffee shop/cafe
  • In-room childcare
  • Airport shuttle
  • Area shuttle
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • Majorelle Gardens - 30 min drive
  • Jemaa el-Fnaa - 32 min drive
  • Avenue Mohamed VI - 27 min drive

Getting around

  • Menara Airport (RAK) - 29 min drive
  • Marrakech Central Station - 27 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • Terra Mia - 6 min drive
  • Restaurant Al Baraka - 7 min drive
  • Sahrat - 9 min drive
  • Sahara Palace Marrakech - 9 min drive
  • Le Grand Salon - 10 min drive

About this property

Palais de l'Ô

A great choice for a stay in Marrakech, Palais de l'Ô offers an airport shuttle (available 24 hours). Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, body wraps, or facials. Other features of this luxurious hotel include an outdoor pool, a bar/lounge, and a sauna. Fellow travelers like the pool and helpful staff.

Languages

Arabic, English, French, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

At a glance

Hotel size

  • 20 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 2 PM - 11:30 AM
  • Express check-in/out available
  • Check-out time is 12:30 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*
  • Supervised childcare*

Pets

  • Pets stay free

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Train station pick-up*

Offsite

  • Area shuttle within 12 km*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • Golf lessons nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2000
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Adjacent to a golf course
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

Languages

  • Arabic
  • English
  • French
  • German

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including reflexology.

Dining

Onsite venue - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MAD 28.60 per person, per night. This tax does not apply to children under 12 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of MAD 300 per vehicle
  • Train station pick-up service is offered for an extra charge
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for an additional charge

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Staff at the property wear personal protective equipment.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Also known as

Palais de l'Ô
Palais de l'Ô Hotel
Palais de l'Ô Hotel Marrakech
Palais de l'Ô Marrakech
Palais l'Ô Hotel Marrakech
Palais l'Ô Hotel
Palais l'Ô Marrakech
Palais l'Ô
Palais de l'Ô Hotel
Palais de l'Ô Marrakech
Palais de l'Ô Hotel Marrakech

Frequently asked questions

Does Palais de l'Ô offer free cancellation for a full refund?
Yes, Palais de l'Ô does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Palais de l'Ô?
This property confirms that disinfectant is used to clean the property and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Palais de l'Ô?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Palais de l'Ô?
Yes, pets stay free.
Is parking offered on site at Palais de l'Ô?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Palais de l'Ô?
Yes, an airport shuttle is available. The charge is MAD 300 per vehicle.
What are the check-in and check-out times at Palais de l'Ô?
You can check in from 2 PM - 11:30 AM. Check-out time is 12:30 PM. Express check-in and check-out are available.
Is there an onsite casino at Palais de l'Ô?
No, this hotel doesn't have a casino, but Casino de Marrakech (24-min drive) and Le Grand Casino de la Mamounia (25-min drive) are both nearby.
What is there to do at Palais de l'Ô and nearby?
Palais de l'Ô has a spa and an outdoor pool, as well as a steam room and a garden.
Are there restaurants at or near Palais de l'Ô?
Yes, there's an onsite restaurant that offers international cuisine and garden views. Nearby restaurants include Sahara Palace Marrakech (2.4 mi), Sahrat (2.9 mi), and Terra Mia (3.3 mi).
Does Palais de l'Ô have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.

Overall score and ratings

8.0

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

7.5/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

2/10 Poor

AVOID THIS CATFISH OF A HOTEL AT ALL COSTS!
I am not one to write reviews o hotels good or bad but I had to speak up regarding the treatment we received at this hotel! When we arrive at the hotel, it looked nothing like the pictures. It was very outdated and clean, dirty old stained garden chair covers, and pool bed covers, the room has stunk of human faeces and the toilet and rooms were filled with flies which was disgusting. There was dust everywhere which affected my allergies a lot. When we complained regarding the smell in the rooms, and the flies. The solution was to put candles and incense, which just masked the smell, it was very choking to my nose and made the smell even worse. We did not feel comfortable staying there for the three nights we initially planned. The hotel did nothing to make us stay comfortable or alleviate the situation or move rooms. We went to speak to the staff to get a refund and leave the hotel, but the manager on the phone was a GREEDY THEIF! Even though we had the right to cancellation, and a full refund and hotel.com backed us on this, the manager still didn’t want to give us our money back and after much convincing we only paid for one night I left hotel as they were not budging. They had also wanted to upgrade us to a suites which was convenient as they I thought they did not have any rooms left in the hotel. But even the suite was still not up to standard and horrible, and we just didn’t want to stay there. Even in the reception, the curtain was ripped it was just a shambles.
Oluwatoberu, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Relax relax relax
Fantastic place , at times felt as though I had the place to myself. Very quiet and relaxing. It’s quite far from the centre, and I’m glad I only had 3 nights as I was solo traveler. Staff are excellent.
Pool
Inside
Pool
Ronald, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The property is in a very quiet location and with only 20 rooms it felt like we had the place to our selves all the time. If you are after a relaxing break and are prepared to get a taxi into the city (which is very cheap) then this is the place for you. Only issue we had is it is getting a bit tired and could do with a referb here and there, but we felt the relaxed atmosphere and friendly staff more than outweighed this. We will be going back.
3-night trip
Verified Expedia guest review

2/10 Poor

Shocking experience. Definitely not a 5 star hotel. More like a 2-3 star. We stayed 3 hours and booked another hotel. When we asked for a refund they refused and instead offered complimentary stay at one of their other properties which is not very helpful as we will not be returning to Morocco. I would not recommend anyone to stay there.
5-night romance trip
Verified Expedia guest review

10/10 Exceptional

The hotel was amazing the pictures do not lie I will definitely love to come back again
4-night family trip
Verified Expedia guest review

6/10 Good

The Swimming pool was good, “not” a 5 Star Hotel; but a average 3 Star Hotel, It’s to far from the Centre and not much of a choice of Transport etc
Zia, 4-night romance trip
Verified Expedia guest review

2/10 Poor

Terrible experience!! Booked this place for the kids pool and as it said it was family friendly...kids pool was empty, with an open drain in the bottom and uplifting tiles!! Main pool was too cold and deep for my toddler. Disaster for us!! To make things worse, the door handle in our bathroom was broken, when giving our son a bath before bed on night 1, he closed the door, locking all of us in the bathroom!!! It was terrifying - no phone, no windows and hotel was practically empty so no real chance of people hearing us calling for help! My husband had to break the door down to get us out, we were locked in for 30-40mins before we decided this was our last option (bear in mind we had an 18month old in the bathroom with us too!). We told hotel we needed to cancel our reservation and need our money back as they took full payment on arrival, they refused and also charged us for the damage to the door even though it was their maintenance problem that the handle was broken! At this stage we were so upset that our holiday was being ruined we just had to leave so paid a lot of money for another hotel in hopes of salvaging the remainder of our holiday! Will NOT be back!!!
4-night family trip
Verified Expedia guest review

10/10 Exceptional

My partner and I stayed here for three days during the final leg of our Morocco trip. The hotel itself is truly a gem, hidden away from the hustle and bustle of the city. It has a beautiful aesthetic, staff was incredibly attentive and helpful in meeting our daily needs. They offer a beautiful breakfast spread at 8am every morning with a ton of fruits, pastries, cheeses, vegetables and the usual coffee/tea/water. We had dinner and lunch once, my partner loved the chicken dishes and I was able to have some great vegetarian options. The hotel is a 300 dirham ride from the airport. When you arrive in Marrakech Menara airport, the taxi line can be extremely hectic so be firm and head to the back of the line. Hotel coordinated transportation to Jardin Majorelle/Medina for 100 dirham each way. The driver was amazing, car exceptionally clean and learned a lot about the country through him. Overall, wonderful way to end our busy travels with some R&R! Highly recommend for couples! Thank you so much to the incredible staff! They even let us extend our stay for no additional charge since our flight didn’t leave until 8pm. You are an asset to the hotel and I hope you are recognized accordingly!
Susan, 2-night trip
Verified Expedia guest review

4/10 Fair

Hotel is in the middle of nowhere, costs 300 dirham to get to medina (and back). The bed was super comfy, bathroom was great but it lacked amenities such as shampoo, conditioner like a normal 5 start hotel would have. Also very small - only about 10 rooms available. Not many staff working so it was difficult to get hold of them - booked a hammam for 12 the lady came at 1:30 and even then started walking in and out. Other than that the actual scrub was great. Also housekeeping broke our door handle so we had to stay in our room until he fixed on a new handle. They moved us to one of their Riads in Medina for half of our stay - NEVER AGAIN. That was a whole story in itself. Guys please if you’re not travelling in large groups or with a man stay away from the Riad - it is literally inside the souks
Gf, 6-night trip
Verified Expedia guest review

4/10 Fair

We arrived and they showed us to a double room, we had booked a room with 1x double bed and 1x single as travelling with my daughter. They then tok us to a small twin bed room, after complaint took us to the room we had booked (3ŕd time lucky). They then informed us that we were the only guests and that the restraunt was closed. Marracech centre about 5 milè away, we had a car so was ok. No reception desk after 5.00pm, no staff except guy opening outside gate, unable to even get tea or coffee. Hotel building was good and clean, but without any staff the service didn't even aspire to poor, it was non existent. Had 2 x beers from the room mini bar in the evening (no option for any other drink in the whole hotel as bar and kitchen not available). Charged 130mdh for the drinks the following day at checkout. I wish the hotel had let us know that non of the facilities, services (staff) food or drinks would be available beforehand. Daughter Type 1 diabetic so this is very much an issue for us. We paid over 100 Euro for a night in a 5 star hotel, with no services and facilities available to us. We were ripped off. The plus point was that they had good secure parking. The breakfast in the morning managed to scrape into the ok category. We are travelling around Marocco, my advice is to use small independant , family run b&b / guesthouse, every one so far has been excellent, and a third of the cost of the Palais de l'O.
Ian, 1-night trip
Verified Expedia guest review