Hard Rock Hotel Goa, Calangute, India

Great property with incompetent service staff. Consequently, the guest experience is undermined

Amazing stay, staff were so friendly and the room was beyond comfy. We extended our stay so we could have one more night with those amazing pillows! Wouldn’t stay anywhere else in Goa now we’ve had the Hard Rock experience.

The hotel beds were very comfortable probably the best thing about this hotel! After moving room due to complaints of uncleanliness and noise waking us at 3am we were placed in a pool side room which were up to cleanliness expectations. However the rooms in this hotel you can hear everything outside your door even a pen drop on the floor! We ordered room service one night and the plates and tray didn't get moved until two days later off the corridor! The Saturday brunch was really good however hotel guests should be give the priority over sunbeds and also a discounted price! There are a lot of local men which come into the hotel for work/conferences etc and often come around the pool and take photos and videos if you are a young girl which was really uncomfortable! There should be a ban on phones/photography around the pool as you expect privacy whilst you are on holiday! The bar man sunny and restaurant man Santosh were fantastic also the pool guy! The sunbeds need a clean as they have sweat and dirt marks on them! The bar shut at 10pm which was really early after this time you could not even get a non alcoholic drink. The ban on alcohol for the elections should have been stated before you was able to book the hotel or even upon arrival since it only happens once every 5 years! We had a note put through the door one hour before the ban started which were for 3 days of our holiday and ruined it! The view photos of the rooms need to be updated as they are not what you expect!

The staff, breakfast, and facility are 5 stars. But, the room felt below 5 stars. It does not have complete amenities. There is no hair dryer, iron, face/hand towel, nor shaver in the room.

They hotel is down a beaten and congested path but walkable to calangute beach and shacks. Room was well equipped and comfortable but we had issues with our lock that needed to be replaced. Service was always prompt and staff happy to assist and guest friendly. Breakfast was well selected with plenty of options. Gym could be better and the fridge wouldnt cool enough for me and did not have temperature regulation.

Exactly as the photos show on the website. Clean, great facilities. Pool was fantastic. Waiters were extremely attentive. Wifi was really good. Room cleaning was perfect. The breakfast is AMAZING.

Not at all happy , is it a 5 star hotel? Better remove it from your list or degrade

Great service! Need to rent a motorbike to get around. Saturday brunch gets a bit out of hand with guests from outside the hotel who are takijnbg advantage of the all you can drink buffet..

Music is extraordinary

The stay was absolutely amazing!! The staff was very helpful and polite!!