JEN Johor Puteri Harbour by Shangri-La

Photo gallery for JEN Johor Puteri Harbour by Shangri-La

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
1 bedroom, in-room safe, desk, blackout drapes

Overview of JEN Johor Puteri Harbour by Shangri-La

VIP Access

JEN Johor Puteri Harbour by Shangri-La

4.0 star property
4-star hotel in Nusajaya with 3 restaurants and outdoor pool

8.4/10 Very good

903 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Persiaran Puteri Selatan, Puteri Harbour, Iskandar Puteri, Johor, 79000
Main amenities
  • Daily housekeeping
  • 3 restaurants and pool bar
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Free theme park shuttle
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Children's pool
  • Separate sitting area
  • Cable/satellite TV service
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Nusajaya
  • LEGOLAND® Malaysia - 8 min drive
  • Sutera Mall - 23 min drive
  • Paradigm Mall Johor Bahru - 22 min drive
  • KSL City Mall - 21 min drive
  • Johor Bahru City Square - 22 min drive
  • Singapore Zoo - 47 min drive

Getting around

  • Senai International Airport (JHB) - 27 min drive
  • Seletar Airport (XSP) - 57 min drive
  • Singapore Changi Airport (SIN) - 66 min drive
  • JB Sentral - 24 min drive
  • Airport shuttle (surcharge)
  • Free theme park shuttle

About this property

JEN Johor Puteri Harbour by Shangri-La

A great choice for a stay in Iskandar Puteri, JEN Johor Puteri Harbour by Shangri-La features a rooftop terrace and offers an airport shuttle (available 24 hours) for MYR 165 per vehicle. Guests can indulge in massages, body wraps, or facials, and Harbour Cafe, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other features of this upscale hotel include an outdoor pool, a poolside bar, and a health club. Fellow travelers love the comfortable beds and overall property condition.

Languages

Chinese (Mandarin), English, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 283 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • For more details, please contact the property using the information on the booking confirmation
  • Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Free theme park shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Free theme park shuttle
  • Children's menu

Working away

  • Business center
  • 5 meeting rooms
  • Computer station
  • Conference space (5543 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Television in common areas
  • Health club
  • An outdoor pool
  • Spa services
  • Sauna
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Chinese (Mandarin)
  • English
  • Korean
  • Malay

Room amenities

Be entertained

  • 40-inch LED TV
  • Cable/satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.

Dining

Harbour Cafe - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Skybar Bar & Restaurant - This poolside bar specializes in local and international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Shake & Burger at Lounge - Onsite restaurant. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 20 for adults and MYR 10 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MYR 165 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for MYR 130 per night
  • Guests must contact this property in advance to reserve rollaway/extra beds

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Fees for extra beds vary for adults and children.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Hotel Traders Puteri Harbour
Puteri Harbour Hotel
Puteri Harbour Traders
Puteri Harbour Traders Hotel
Puteri Traders Hotel
Hotel Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour Nusajaya
Traders Puteri
Traders Puteri Harbour
Traders Puteri Harbour Nusajaya
Hotel Jen Puteri Harbour Johor Nusajaya
Hotel Jen Puteri Harbour Johor Shangri-La
Hotel Hotel Jen Puteri Harbour, Johor by Shangri-La
Hotel Jen Puteri Harbour, Johor by Shangri-La Iskandar Puteri
Hotel Jen Puteri Harbour Johor
Jen Puteri Harbour Johor Shangri-La
Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour
JEN Johor Puteri Harbour by Shangri-La Hotel
Hotel Jen Puteri Harbour Johor by Shangri La
JEN Johor Puteri Harbour by Shangri-La Iskandar Puteri
JEN Johor Puteri Harbour by Shangri-La Hotel Iskandar Puteri

Frequently asked questions

Overall score and ratings

8.4

Very good

8.5/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.5/10

Property conditions & facilities

6.4/10

Eco-friendliness

2/10 Poor

ITS TOTALLY HORRIBLE EXPERIENCE AS FIRSTLY
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

good trip with family members
overall, it is good trip with family members, good and quite place, hopefully more nightlife next time
Haizhong, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Clara, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Pok, 2-night trip
Verified Hotels.com guest review

6/10 Good

Alright.
Well it was an actual day birthday celebration where we booked 2 rooms but there werent any cake or anything given. We came here pre-covid and theres usually at least a slice of cake given for birthdays. We reached at 4pm but the check in took nearly an hour because the rooms were still being cleaned. Its a little aged but its still one of our fav hotel to stay when in JB
Huiyi Angela, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Overall 3days stay at Hotel Jen Puteri Harbour was good. Bedding quality and room comfort was excellent and very much matching Shangrila standard. Breakfast service at the Harbour Cafe was excellent, though food selection could be further improved. Lunch and dinner restaurant choices at vicinity were limited due to location away from JB city.
3-night trip
Verified Hotels.com guest review

8/10 Very good

Lie Li, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Terrible and will never come again.
It was a terrible experience. not clean and not prepared. Should not reopened until they are ready!!
Catherine, 1-night trip
Verified Hotels.com guest review

6/10 Good

This hotel has lots of potential with its location, roof pool and restaurant, however, the hotel could do with a bit of renovation. Our room had mould all over the ceiling and the sofa in the room looked really unclean. There was also a weird smell in the room that I assume comes from the mouldy ceiling. Wifi in the room is technically there but wasn't working throughout our trip. In general I think this is a nice hotel but considering the price I was quite disappointed.
Johannes, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Paul, 3-night trip
Verified Hotels.com guest review