Encanto Riviera, Playa del Carmen, Mexico

WiFi access was our only major problem. There was limited communication pooling area for access and it was spotty. However, service was being updated when we left. Enjoyed our three week stay and will book again.

This was a quick night stay due a problem with out other hotel reservation! This condo type hotel room with two bedrooms and 3 beds accommodated everyone on our party! The beds were semi comfortable and we did have a lot of space which was nice! The area was mid town but at the time we did not mind all we wanted was a confortable place to all sleep that night! I would recommend for a party of 4+

Staff not very helpful...manager refused to talk/help with the situation

Front desk staff was helpful and spoke good English. Loved our staircase to the pool on the roof. Could use a few upgrades there...overall great stay not too far from the playa n 5th street shopping!!

Upon arrival, we had a few issues with our room allocation, so started our stay on quite a bad note. The reception staff in this situation had an extremely bad attitude, were quite aggressive, and very unhelpful. After sorting out the situation ourselves, the stay was fine. We booked a 2-bed apartment for 5 of us, with a kitchenette and living space. This worked well for our stay, as we knew we would be out and about all week. However another word of warning, the booking and description for this website is quite misleading. The pool is not "private" and is actually a shared pool for all guests. The rooftop is also not "exclusive", again it is accessed by all guests. The pool is also much smaller than the photo's suggest, and the rooms are far less luxurious. I would say if you want somewhere close to the shops, beach, nightlife of Playa Del Carmen, and you will not be in the hotel much - this place is fine and comfortable enough. However when comparing to the other hotel options in the area, I will definitely be looking around for a better deal next time. Wi-Fi in rooms is also ridiculously bad, and we had one of our air conditioning units leak water all over one of our beds. We had to complain twice about this, before anything was done about it. So overall, not great.