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Art Deco condo with outdoor pool, connected to a shopping center, near Quinta Avenida
We were disappointed with our stay this time. We stayed here many times before and we…
Oct 23, 2020
It was very nice and clean
Sep 12, 2020
Remember, collect 10 stamps, get 1 reward* night
Early check-in can be arranged for an extra charge (subject to availability, amount varies)
Only registered guests are allowed in the guestrooms.
Pool open 24-hours
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
This property accepts credit cards, debit cards, and cash.
Deposit: USD 200 per stay
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
I stayed here over 30-40 times before and in the past i was always very satisfied with my stay. I always felt like i was home. The previous staff was exceptional. This time there were issues. Upon our arrival, the room was not ready. The bed was not finished. There were no towels I the bathroom. No toilet paper for the bathroom. I had to ask many times and i still never received everything. Finally after i complaint then i finally for the simple things i needed for my stay in the room. One thing that i have told the staff since i have been coming to the Encanto for so many years, there needs too have a TV in the bedroom too. I do love the location of the Encanto. It is relaxing and quiet.
Paty, 7 night romance trip, Feb 23, 2020
Verified Expedia guest review
This place should get 5 stars. Very well located, close to big supermarkets, restaurants and close to the 5th street. Stylish apartment , really big and confortable. Some Issues with AC, toilettes but the staff personnel always were ready to help. In my case the main concern (Because of my job), was almost no internet in the room. People like me need to be connected and the connection never worked, sad. So if it is fixed I thing is a 5 stars place.
cach18, 10 night family trip, Jan 1, 2020
Verified Orbitz guest review
The property is part rental and part privately owned apartments. There is a 24 hour security guard at the front door, and the front desk is manned most of the day. Our apartment was a huge 2 bed on 3rd floor, with private access up to the roof, where there is a bar-be-que section and the pool. The pool is quite small and the sun loungers are quite brittle but more than adequate. The apartment itself had 2 bedrooms, a super king and twin queen beds, 2 bathrooms and a large lounge / diner / kitchenette area with a hob, microwave, fridge freezer, blender, toaster and coffee maker Beds were comfortable, AC in both beds and lounge, 2 balconies one overlooking the bus station, the other the internal garden area. Overall a very pleasant base close to the main tourist area, and well worth the stay
Sarah, 7 night family trip, Dec 25, 2019
Verified Hotels.com guest review
I allways book this hotel firstofall it is a corner from ADO bus terminal. The appartement is spacious very clean and well situated there is a Walmart 5 mins walk restaurant close by and if you want to cook there is an equiped kitchen, The pool on the roof is a nice size and clean I just love this place
Sylvie, 3 night trip, Dec 12, 2019
Verified Hotels.com guest review
Great location and very welcoming and attentive staff. Condo needs a safe and could benefit from additional kitchen items such as a frying pan and wine glasses. However, would definitely stay there again.
Barry, 14 night family trip, Dec 1, 2019
Verified Hotels.com guest review
What a wonderful pleasant stay I had at Encanta Riviera in Playa del Carmen. Because of flight delay I had a late check-in. The staff and security were all very helpful and they certainly knew their business. The room was just as lovely as the site photos. It was clean, roomy and had all the needed amenities to make for a comfortable stay. The price was certainly enchanting. I will make this my number one spot when I return to the area. Great job all!
2 night family trip, Aug 30, 2019
Verified Expedia guest review
The minute I walked in, I was greeted BY NAME by the clerk! Believe me, after a long day of travel, little things like this really matters. Check in was a breeze and the apartment was clean and in good condition. During my stay, any questions I had were answered with a smile. A few minor complaints - In the description, it said that your apartment includes a private pool. This is inaccurate What they were trying to say was that there is a private roof-top pool for guests. No biggie, but it would have been awesome to have a private pool. :) The windows/balcony. There were no screens!! at night I like to turn off the AC and open the windows to get some fresh air at night. This was a challenge as the Playa del Carmen mosquitos are a rather RAVENOUS bunch so bug spray is a necessity. Also, my apartment did not include a dishwasher nor the in unit washer and dryer that I saw in the pictures. Again, no biggie for what I paid. Lastly, the apartment could use an update particularly the kitchen but this was definitely not a deal breaker. All in all, I enjoyed my stay and would definitely come back again.
5 night trip, Apr 26, 2019
Verified Expedia guest review
Good location. Price was reasonable for what we got.
3 night trip with friends, Feb 17, 2019
Verified Expedia guest review
we liked how the place was clean and the place was big enough for all of us. Housekeeping was every other day and some of the issues we had with the showers and toilet were fixed right away. The staff was also very friendly and helpful in giving advice about tours.
8 night family trip, Dec 26, 2018
Verified Expedia guest review
Great location near restaurants and Walmart, blocks from beach, had a great time.
marc, 5 night family trip, Dec 18, 2018
Verified Orbitz guest review