See all properties

Choose dates to view prices

Palestine Hotel Makkah

Exterior
Minibar, in-room safe, desk, free WiFi
Double Room | Room amenity
Minibar, in-room safe, desk, free WiFi
Double Room | Minibar, in-room safe, desk, free WiFi

Overview of Palestine Hotel Makkah

Palestine Hotel Makkah

2.0 star property
Hotel with restaurant, near Great Mosque of Mecca

6.2/10 Good

49 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Bathtub
  • Restaurant
  • 24/7 front desk
Map
Ibraheem Al khaleel st., Mecca, 24231
Main amenities
  • Daily housekeeping
  • Restaurant
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Snack bar/deli
  • Laundry service
  • Conference space
  • Concierge services
  • Free newspapers in the lobby
For families
  • Refrigerator
  • Private bathroom
  • Daily housekeeping
  • Elevator
  • Minibar
  • Bathtub or shower

Room options

About this area

Getting around

  • King Abdulaziz Intl. Airport (JED) - 61 min drive

Restaurants

  • Swiss Express - 12 min walk
  • Hilton restaurant - 6 min walk
  • Al Majlis - 18 min walk
  • Almsharf Lounge - 12 min walk
  • AL Fayha - 8 min walk
Map

About this property

Palestine Hotel Makkah

Palestine Hotel Makkah puts you 0.9 mi (1.4 km) from Great Mosque of Mecca and 0.9 mi (1.5 km) from Kaaba.

Languages

Arabic, English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 565 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in time starts at 4 PM
  • Minimum check-in age: 18
  • Check-out time is 2 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Local laws may restrict unmarried guests from sharing a room

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Designated smoking areas
  • No alcohol allowed onsite

Property amenities

Food and drink

  • Restaurant
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Working away

  • Business center
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Banquet hall

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

Languages

  • Arabic
  • English

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

<p>Only Muslims are allowed to enter the holy cities of Mecca and Medina. </p> <p>Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards.</p>

Also known as

Hotel Palestine Makkah
Palestine Hotel Makkah
Palestine Hotel Makkah Mecca
Palestine Makkah
Palestine Makkah Hotel
Palestine Makkah Mecca
Palestine Hotel Makkah Hotel
Palestine Hotel Makkah Mecca
Palestine Hotel Makkah Hotel Mecca

Frequently asked questions

Does Palestine Hotel Makkah offer free cancellation for a full refund?
Yes, Palestine Hotel Makkah does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Palestine Hotel Makkah?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Palestine Hotel Makkah?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Palestine Hotel Makkah?
Sorry, there's no onsite parking at Palestine Hotel Makkah.
What are the check-in and check-out times at Palestine Hotel Makkah?
You can check in starting at 4 PM. Check-out time is 2 PM. Contactless check-in and check-out are available.
Are there restaurants at or near Palestine Hotel Makkah?
Yes, there's an onsite restaurant.
What's the area around Palestine Hotel Makkah like?
Palestine Hotel Makkah is a short 17-minute walk from Great Mosque of Mecca and 18 minutes' walk from Kaaba.

Reviews

6.2

Good

6.0/10

Cleanliness

6.3/10

Staff & service

4.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Good

Mohammed, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

1-night trip
Verified Expedia guest review

4/10 Fair

The online pictures do not reflect the actual conditions of the Hotel. It needs a lot of cleaning. I asked to change the first room they gave me, because it needed more cleaning in the bathroom. Ms. Alkndary kindly changed the room to an OK one. The new one did not have a chair, the freg. Was out of its place. I chose the hotel based on its online pictures.
2-night trip
Verified Orbitz guest review

8/10 Very good

Thanks
Mohammed, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Mohammed, 2-night trip
Verified Hotels.com guest review

2/10 Poor

The conditon of the room wasnt good as compared to price.
Zainulislam, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Stay was Okay
The Hotel is okay, but the receptionist took lot of time to find the reservation. They need to improve their skills and don't waste the time of customers.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

very nice
Nice, I'll back again
Elbarra, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

suitable
Comfort and pleasant
Verified Hotels.com guest review

4/10 Fair

Needs renovation.
Front desk and guest services need improvement. Rooms are not as promised. Bathrooms are not in good shape. Overall, this hotel needs renovation.
Verified Hotels.com guest review