10/10 Exceptional
15 August 2022
Maxim
Maxim, 5-night trip
The Ritz-Carlton, Almaty
Luxury hotel with full-service spa, connected to the convention center, near Almaty Central Stadium
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The Ritz-Carlton, Almaty
Photo gallery for The Ritz-Carlton, Almaty
Overview of The Ritz-Carlton, Almaty
9.4
Exceptional
Property highlights
- Pool
- Spa
- Pet-friendly
- Free WiFi
- Free parking
- Air conditioning
Esentai Tower, 77/7 Al Farabi Avenue, Almaty, 050040
Main amenities
- Daily housekeeping
- 2 restaurants and bar/lounge
- Full-service spa
- Indoor pool
- Breakfast available
- Ski storage
- 24-hour fitness center
- Sauna
- Steam room
- Valet parking
- 24-hour room service
- Coffee shop/cafe
For families
- Free cribs/infant beds
- Connecting/adjoining rooms available
- Private bathroom
- Separate bathtub and shower
- Separate sitting area
- Premium TV channels
Room options
View all photos for Junior Suite, 1 King Bed, Non Smoking, City View
Junior Suite, 1 King Bed, Non Smoking, City View
View all photos for Deluxe Room, 1 King Bed, Non Smoking, Mountain View
Deluxe Room, 1 King Bed, Non Smoking, Mountain View
View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View
Deluxe Room, 1 King Bed, Non Smoking, City View
View all photos for Executive Suite, 1 Bedroom, Non Smoking, Mountain View
Executive Suite, 1 Bedroom, Non Smoking, Mountain View
View all photos for Club Room, 1 King Bed, Non Smoking, Mountain View
Club Room, 1 King Bed, Non Smoking, Mountain View
View all photos for Grand Suite, 1 Bedroom, Non Smoking
Grand Suite, 1 Bedroom, Non Smoking
View all photos for Grand Room, 1 King Bed, Non Smoking
Grand Room, 1 King Bed, Non Smoking
View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Mountain View
Deluxe Room, 2 Double Beds, Non Smoking, Mountain View
View all photos for Club Room, 2 Double Beds, Non Smoking, Mountain View
Club Room, 2 Double Beds, Non Smoking, Mountain View
About this area
What's nearby
- In Bostandyk District
Getting around
Restaurants
- Starbucks - 6 min walk
- Fellini Grill Pasta Bar - 4 min walk
- Peking Duck - 15 min walk
- Villa Dei Fiori - 18 min walk
- Paul - 6 min walk
About this property
The Ritz-Carlton, Almaty
Languages
Arabic, Chinese (Mandarin), English, French, German, Hindi, Korean, Portuguese, Russian, Spanish, Turkish, Ukrainian
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.
At a glance
Hotel size
- 145 rooms
- Arranged over 38 floors
Arriving/Leaving
- Check-in time from 3 PM - 11:30 PM
- Early check-in subject to availability
- Late check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Late check-out subject to availability
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
- If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
Pets
- Pets allowed (up to 22 lbs per pet)*
- Service animals welcome
- Restrictions apply*
Internet
- Free WiFi and wired Internet access in public areas
- Free WiFi and wired Internet access in rooms
Parking
- Free onsite self parking
- Onsite valet parking (KZT 2000 per stay)
- Wheelchair-accessible parking on site
- Onsite parking limited
- Free offsite parking nearby
Transfers
- Train station pick-up available 24 hours*
Other information
- Smoke-free property
Property amenities
Food and drink
- Full breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
- 2 restaurants
- Bar/lounge
- Coffee shop
- Private dining
- 24-hour room service
- Snack bar/deli
Traveling with children
- Children's menu
What to do
- Bicycle rentals nearby
- Hiking/biking trails nearby
- Horse riding nearby
- Ski area nearby
- Scooter/moped rentals nearby
- Snowboarding nearby
Working away
- Business center
- Meeting rooms
- Computer station
- Conference center (10330 square feet of space)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Limo or town car service
- Dry cleaning/laundry services
- Free newspapers in lobby
- Luggage storage
- Wedding services
- Multilingual staff
- Pool loungers
- Ski storage
- Romance packages
Facilities
- 1 building/tower
- Built in 2013
- ATM/banking
- Safe-deposit box at front desk
- Garden
- Terrace
- Library
- 24-hour fitness center
- An indoor pool
- Art gallery on site
- Designer stores on site
- Shopping mall on site
- Full-service spa
- Sauna
- Massage/treatment rooms
- Steam room
Accessibility
- Braille/raised signage
- Elevator
- Accessible bathroom (select rooms)
- In-room accessibility (select rooms)
- Roll-in shower (select rooms)
- Wheelchair accessible
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible business center
- Wheelchair-accessible restaurant
- Visual alarms in hallways
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Lowered locks/deadbolt
- Height-adjustable showerhead
- Grab bar near toilet
- Well-lit path to entrance
- Stair-free path to entrance
Room amenities
Be entertained
- IPod docking station
- DVD player
- LED television
- Premium digital channels
- Pay movies
Home comfort
- Air conditioning
- Minibar
- Coffee/tea maker
- Bathrobes and slippers
- Iron/ironing board
Sleep well
- Hypo-allergenic bedding
- Blackout drapes/curtains
- Soundproofed rooms
- Turndown service
- Alarm clock
- Premium bedding
- Free crib/infant bed
- Rollaway/extra bed (surcharge)
What to enjoy
- Separate sitting area
- Heated floors
Freshen up
- Private bathroom
- Jetted bathtub
- Separate bathtub and shower
- Bidet
- Designer toiletries
- Hair dryer
- Towels
- Toothbrush and toothpaste
Stay connected
- Desk
- Free newspapers
- Free WiFi and wired Internet
- Phone
- Desk chair
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
- Mobile key entry
- Guidebooks/recommendations
Special features
Spa
Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. Children under 16 years old are not allowed in the spa without adult supervision.
Dining
Seven - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Vista - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Sky Bar and Lounge - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open 24 hours. Open daily.
Chocolate Shop - This coffee shop serves light fare only. Open daily.
Terrace 77 - Onsite diner. Open daily.
Fees & policies
Optional extras
- Full breakfast is offered for an extra charge of approximately KZT 19500 per person
- Early check-in can be arranged for an extra charge (subject to availability)
- Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
- Rollaway beds are available for KZT 10000.0 per night
Pets
- Service animals exempt from fees
- Pets are allowed for an extra charge of KZT 45000 per pet, per night
Parking
- Valet parking costs KZT 2000 per stay
Pool, spa, & gym (if applicable)
- Children under 16 years old are not allowed in the spa without adult supervision
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.
Contactless check-in and contactless check-out are available.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Policies
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a smoke detector and a security system on site.
This property accepts credit cards, debit cards and cash.
Also known as
Almaty Ritz-carlton
Ritz-carlton Almaty
Ritz-carlton Hotel Almaty
Ritz-Carlton Almaty Hotel
The Ritz carlton Almaty
The Ritz-Carlton, Almaty Hotel
The Ritz-Carlton, Almaty Almaty
The Ritz-Carlton, Almaty Hotel Almaty
Frequently asked questions
Reviews
9.4
Exceptional
9.6/10
Cleanliness
9.6/10
Staff & service
9.2/10
Amenities
9.6/10
Property conditions & facilities
10.0/10
Eco-friendliness
Reviews