Boutique hotel in Surabaya with spa and restaurant
8.4/10 Very good
84 verified Hotels.com guest reviews
Property highlights
Free parking
Free WiFi
Internet access
Airport transfer
Air conditioning
Bar
Jl. Dr. Soetomo 79 - 81, 79-81, Surabaya, East Java, 60264
Main amenities
Daily housekeeping
Restaurant and bar/lounge
Full-service spa
Breakfast available
WiFi in the lobby
Internet in the lobby
Self parking
24-hour room service
Room service
Coffee shop/cafe
Business center
Airport shuttle
For families
Private bathroom
Premium TV channels
Garden
Terrace
Daily housekeeping
Laundry facilities
Choose dates to view prices
About this area
What's nearby
Tunjungan Plaza - 12 min drive
Getting around
Surabaya (SUB-Juanda) - 35 min drive
Surabaya Gubeng Station - 17 min drive
Surabaya Pasar Turi Station - 18 min drive
Airport shuttle (surcharge)
Map
About this property
Artotel Surabaya
Artotel Surabaya offers an airport shuttle (available on request) for IDR 310000 per vehicle one way. Guests can indulge in massages at the spa, and RoCA serves breakfast, lunch, and dinner. A bar/lounge, a terrace, and a garden are other highlights at this boutique hotel. Fellow travelers say good things about the helpful staff and breakfast.
Languages
English, Indonesian
At a glance
Hotel size
101 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in time starts at 2:00 PM
Minimum check-in age - 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
WiFi and wired Internet access in public areas*
Free WiFi in rooms
Parking
Free onsite valet parking
Onsite self parking (fees apply)
Wheelchair-accessible parking on site
Transfers
Airport shuttle on request (during limited hours)*
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge)
Restaurant
Bar/lounge
Coffee shop
Barbecue grills
24-hour room service
Working away
Business center
Meeting rooms
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Porter/bellhop
Bicycle rentals
Facilities
Built in 2012
Garden
Terrace
Full-service spa
Accessibility
Elevator
In-room accessibility
Wheelchair accessible
Wheelchair-accessible parking
Languages
English
Indonesian
Room amenities
Be entertained
32-inch LCD TV
Premium cable channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Premium bedding
Freshen up
Private bathroom
Shower only
Hair dryer
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
Dining
RoCA - This restaurant serves breakfast, brunch, lunch, and dinner.
Fees & policies
Optional extras
WiFi is available in public areas for an extra charge
Wired Internet access is available in public areas for an extra charge
Breakfast costs between IDR 80000 and IDR 120000 per person (approximately)
Airport shuttle service is offered for an extra charge of IDR 310000 per vehicle (one way)
Pets
Pets are allowed for an extra charge
Parking
Self parking is available for an extra charge
Policies
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards.
Also known as
ARTOTEL Hotel Surabaya
ARTOTEL Surabaya
Artotel Surabaya Java
ARTOTEL
Artotel Surabaya Hotel
Regantris Hotel Surabaya
Artotel Surabaya Surabaya
Artotel Surabaya Hotel Surabaya
Frequently asked questions
Yes, Artotel Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Sorry, pets aren't allowed.
Yes, there's free valet parking.
Yes, an airport shuttle is available. The charge is IDR 310000 per vehicle one way.
You can check in starting at 2:00 PM. Check-out time is noon.
Artotel Surabaya has a spa and a garden.
Yes, there's an onsite restaurant, RoCA. Nearby restaurants include Carpentier Kitchen (3-min walk), Fusia (4-min walk), and Primarasa (5-min walk).
Artotel Surabaya is a short 20-minute walk from Surabaya Town Square and 18 minutes' walk from Mpu Tantular Museum.
Overall score and ratings
8.4
Very good
We verify reviews to ensure the traveller booked with Expedia Group. Travellers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window
19-Nov-19 RM 610 The reception Ms Santi was very helpful when I wanted to print a document to sign & that i had to urgently email back home.
She suggested to print, let me sign & then scan for me.
And everything was done in 10mins.
I really appreciate her initiative and excellent attitude to helping her guests.
Kelvin, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
7 October 2019
Suwardy, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
30 September 2019
Comfortable stay
Hotel clean, modern and well maintained with zany decor. Staff really helpful and most speak reasonable English, not common in Borneo. We just had overnight stop so can't comment on location. Dinner in the restaurant was good as well. Happy to recommend Artotel.
Lesley, 1-night romance trip
Verified Hotels.com guest review
8/10 Very good
8 August 2019
Good exp staying here
Concierge was helpful, quick to respond. One thing about the hotel, they play music in the hallway. You can barely hear it in the room, but still, you can hear a little bit of it. Room was clean, AC was cold. Liked it!
Danny, 1-night business trip
Verified Hotels.com guest review
6/10 Good
23 May 2019
The property is situated in a good location where there are great cafes close by. The bed and pillows are very comfortable but the rooms are pretty run down, far from what I expected based on the images we saw on Expedia.
The hotel staff at the reception on night duty isn’t very helpful when we wanted to lodge a police report at 2AM after my friend realised he lost his wallet.
2-night trip with friends
Verified Expedia guest review
8/10 Very good
21 March 2019
I like the bathroom. The bed is comfortable but I suspect it to have bed bugs. I stayed there for 7 nights and have been seen bugs bites on my body....
The staff is pleasant and honest. I left adaptor upon checked out and came by the next day and asked them to check. They did find it. This is not very common. Usually people won’t care for whatever left when you already checked out.
